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“Fashion business hotel” 4 of 5 stars
Review of Sofitel Wroclaw Old Town

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Sofitel Wroclaw Old Town
5.0 of 5 Hotel   |   Ul. sw. Mikolaja 67, Wroclaw 50-127, Poland   |  
Hotel amenities
Ranked #4 of 67 Hotels in Wroclaw
Milano
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Fashion business hotel”
4 of 5 stars Reviewed November 14, 2013

Located in The city center, this hotel all The services needed for business.
From wifi to congress hall, including SPA and fitness center.

Great breakfast with fresh made omelette, fruit and available newpapers.

Wifi good in The rooms, weak in The hall.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Artmann-Sofitel, Manager at Sofitel Wroclaw Old Town, responded to this review, November 16, 2013
Dear Guest, Thank you for your comments. I am pleased that you had a good time and had a chance to take advantage our Wellness&Fitness facilities as well as the Magnique breakfast in Pan Tadeusz restaurant. We look forward to host you again soon in the very near future. Best regards,
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708 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
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English first
Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 8, 2013

This was my first visit to Poland (and of course Wrocław). I was unsure where to stay and a local office member recommended the Sofitel. While I typically stay at Hilton properties, there are none locally.

This was a very pleasant experience. The staff was outstanding from the moment I walked in the door. The bellman greeted me warmly and assisted me to the front desk. Even though it was late (almost 1a) the front desk was well staffed and everyone was helpful.

I received a very pleasant note from guest relations supervisor (Anna Studzinska) and she was extremely helpful throughout the stay. She arranged for a local tour guide to give me a walking tour and thoughtfully took care of my very early departure (4a). She had a boxed lunch waiting for me to take with (along with the taxi).

Service like this is greatly appreciated and the Sofitel should be pleased that their entire staff has gone above and beyond to ensure this was a pleasant stay. Even an incident with the water being cut for 90 minutes didn't dampen the spirits of the staff. They quickly provided drinking water for everyone and called me to let me know the water had been restored.

The spa is pleasant (and the jacuzzi and steam room are complimentary) as is the bar and restaurant. I had breakfast there every morning. The selection was very good and the service, once again, was excellent.

Typical turn down service and constant water replenishment (throughout the stay) was appreciated.

I look forward to coming back in six months.

Room Tip: I stayed on the top floor; not sure if all the rooms have the windows that open with dual blinds (op...
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Artmann-Sofitel, Manager at Sofitel Wroclaw Old Town, responded to this review, November 16, 2013
Dear Traveller. Thank you so much for your thorough comments. I am very pleased that our Team has made your stay great. It is our spirit to serve philosophy that I am happy that you have experienced. We look forward to welcoming you back in the near future. Regards,
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Waterloo, Belgium
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 6, 2013

I have stayed theri many times in past several years of business travel.

Top notch service, great breakfast, spacious rooms, and an unbeatable company tariff pricing for a luxury hotel. Doesnot piches the budget.

Very close to Rynek (main square), good restuarants.

Room Tip: try to avoid rooms overlooking the street, however dont worry good acoustics in rooms.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Artmann-Sofitel, Manager at Sofitel Wroclaw Old Town, responded to this review, November 7, 2013
Dear Guest, thank you very much taking the time to share your experienc here on tripadvisor. We are happy to learn that you enjoy your time with us so much. We would like also take this oportunity to thank you for the longlasting loyalty. We are looking forward to see you again.
warm regards
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Regensburg, Germany
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 4, 2013

The best of all Wroclaw Hotels and they still try hard to improve. I love allways to stay here nice staff, nice Bar and beautiful rooms with wonderful beds.

The best thing still is that as a Accor Gold Member and above the Hotel will invite to a free cocktail at their Bar and this is one of the fewer places were the cocktails are really high level and awesome. if you don't like the offered cocktails and you would like o try something new the staff is happy to suprice you with something new, fresh ans wonderful.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Artmann-Sofitel, Manager at Sofitel Wroclaw Old Town, responded to this review, November 7, 2013
Dear Guest, thank you very much for your kind words which I will certainly share with our Bar Team. Your words are very encouraging and rest ensured that we countinously focus to improve our services and product. Full guest satisfaction and creating memorable moments for our guest is our mission. Thank you and hope to welcome you soon again in our hotel. warm regards
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Bristol, United Kingdom
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 4, 2013

Good, modern hotel in the heart of Old Wroclaw. The rooms are comfortable and immaculate with great quality mattresses and sheets. The staff are friendly, efficient and go out of their way to be helpful.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Artmann-Sofitel, Manager at Sofitel Wroclaw Old Town, responded to this review, November 8, 2013
Dear Guest, thank your very much for your kind words about us here on tripadvisor. It feels great, that our effort on personalized service is recognized. It encourages us to continue our journey to provide all our guests a memorable service. Thank you!
warm regards
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Crete, Greece
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 1, 2013

I v been to wroclaw at the end of october for 3 days and i hope i will go again someday! The sofitel hotel is in a great location, few steps from the market square and all the other sights so can go wherever you want easily. Everything was very good! Clean and large rooms. The staff is very helpful and treat you like you are a VIP costumer! The balinese massage on the sixth floor was fantastic! Breakfast had enough variety but it is a little expensive! Wroclaw is a fantastic town full of colours and life! People are friendly but it is a little hard to understand you because their english is not good. I will disappoint polish people but i did not like traditional food.Ι went to several restaurants but i did not like a anything. Even you dont like polish food like me you have many other options to eat good and cheap .Another thing is, that i made a reservation (by email) for a taxi from and to the airport at the " airport wroclaw transfer" and i m very pleased with the company. Drivers were on time, very helpful they gave us many information about local life and their english is too good for wroclaw people.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Artmann-Sofitel, General Manager at Sofitel Wroclaw Old Town, responded to this review, December 31, 2013
Dear Guest, thanks for your kind feedback and detailed report. We are delighted to learn that you have enjoyed your time with us. Reargding the polish food, I would like to recommend to test out our new chef, who brings a modern and light twist to the polish cuisine. Maybe for your next visit. We look forward to welcome you soon again. All the best!
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Vienna, Austria
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 30, 2013

I was amazed by the size of the rooms and beds. Although I usually prefer older hotels I admit that the quality of service was very good, the rooms were very cleaned, it is easy to access from the train station. The breakfast was amazing

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Wroclaw Old Town

Address: Ul. sw. Mikolaja 67, Wroclaw 50-127, Poland
Location: Poland > Southern Poland > Lower Silesia Province > Wroclaw
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Wroclaw
#2 Luxury Hotel in Wroclaw
#2 Spa Hotel in Wroclaw
#2 Romantic Hotel in Wroclaw
#5 Business Hotel in Wroclaw
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Wroclaw Old Town 5*
Number of rooms: 205
Official Description (provided by the hotel):
Ideal for business or leisure, Sofitel Wroclaw Old Town is located in the heart of Old Town - the city's cultural, social and business epicenter - just minutes from the famous Market Square and Hala Ludowa exhibit/concert hall. The impressive glass-roofatrium is an excellent example of contemporary Polish architecture, blending sleek design with noble materials. The world-class facilities include 10 fully equipped meeting rooms, a luxurious spa, a gourmet restaurant, and spacious guest rooms & suites. ... more   less 
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Also Known As:
Sofitel Wroclaw Hotel Wroclaw
Wroclaw Sofitel
Accor Wroclaw

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