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“Good hotel but unpleasant staff” 3 of 5 stars
Review of Pokoje Goscinne Basztowa

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Pokoje Goscinne Basztowa
3.0 of 5 Guest house   |   ul. Basztowa 24, Krakow 31 156, Poland (Kleparz)   |  
Hotel amenities
Ranked #60 of 115 Krakow B&B and Inns
Bologna, Italy
1 review
“Good hotel but unpleasant staff”
3 of 5 stars Reviewed January 16, 2012

Guest rooms Basztowa is a sort of dependance of Hotel Polonia.
It's really near to the city center, rooms are quite big, comfortable and very clean.
The only problem is the staff: they're not polite, you almost have to beg for an information and a couple of times they answered to our questions with a really impolite sarcasm. I think this way of behaving towards guests is not professional.
When we asked to the receptionist information about how to go to Auschwitz and which bus which bus we had to take to get there she just told us: "The bus to Auschwitz"... Thanks for the precious information!
Our stay at this hotel would have been perfect if it wasn't for its unpleasant staff.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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32 reviews from our community

Traveler rating
    6
    13
    10
    0
    3
See reviews for
4
12
3
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Polish first
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English first
Edinburgh
Level Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
5 of 5 stars Reviewed November 5, 2011

Get keys from the Polonia hotel next door... 2 mins from the railway station and the market square, huge rooms in a traditional apartment block. Coffee making facilities, spotless and peaceful. A bargain and a perfect place to stay when doing a Krakow city break

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bristol
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed January 6, 2010

For the price I paid for the room plus the location, I think I got a good deal, If you request a quiet room at the back, then there is no problem, with noise from people or transport.
yes, the rooms are basic but at approximately 35 uk pounds a night, you cannot expect too much, and the facilities were perfectly ok.If you want creature comforts in Krakow you would have to pay a lot more, and the location near the train station is superb

Stayed July 2009, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birkenhead, United Kingdom
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed October 3, 2009

This is a very noisy place. It is opposite the main tram and bus stops. You can't open the windows if you want to get to sleep because of the noise from drunks, cars and the trams and you can't sleep whilst the windows are shut because it is too hot and stuffy. Also you can hear when someone opens the front door downstairs because there isn't carpets on the hall and steps. If you do manage to eventually get to sleep, you will surely be awakened when someone comes into the hotel. Also, you can hear your neighbours very easily, since the walls are thin. Warning, wear earplugs in the toilet.

Two single beds were placed together as a double, the first bed was a little higher than the other. Not very romantic if you are a couple.

The rooms look nice on the Internet but when you see them up close, they are completely different. e.g. Dirty tables, not enough toilet paper, inadequate towels and no shower gel in the bathroom and no kettle. Also, you have to pay extra to have your room cleaned. Very importantly, no lift!!! (Avoid if you're disabled or elderly). You need to carry your own heavy bags to the second floor or higher. The staff are not nice and very unhelpful, they made us feel very unwelcome here.

WARNING!!! Your room key will open every other room on the same floor as yours. Don't leave your money and passport there. In fact, don't stay here.

The only good thing about this place is its location. It is very close to the main train station and quite close to the main square in the centre of the town.

  • Stayed September 2009, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Pokoje Goscinne Basztowa

Address: ul. Basztowa 24, Krakow 31 156, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow > Kleparz , Stare Miasto
Hotel Style:
Ranked #60 of 115 B&Bs / Inns in Krakow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Pokoje Goscinne Basztowa 3*
Number of rooms: 15
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