Despite asking for a room with a river view, we got placed in one of the only 2 rooms with a view of a dark and dingy courtyard and several dirty looking windows. Not a great start to the holiday. When we asked to change rooms, the hotel staff said the hotel was fully booked and there was nothing she could do. This would be fine only the hotel seemed very empty considering all the rooms were supposedly full. The room was not upto standard; no tea/coffee making facilities, carpet stains and lumpy beds as described by other reviewers, no hairdryer and no telephone. As we had no tea/coffee facilities in the room we decided we would like to order room service, so, we went down to reception to ask for a telephone to ring down and order. The lady on the desk said that there was a problem with the line in our room- this problem has already been mentioned by another reviewer several months before our trip, yet still the problem has not been resolved. She said that we couldn't have a telephone in our room but that we could phone "150" for room service.... again we explained we had no internal phone for our room, to which she said you are better walking down to the restaurant to order drinks as it is cheaper, there is nothing I can do. So we went to the restaurant for two cups of tea... only to find it to be more expensive than the room service menu. Nonetheless, we paid and drank our luke warm cups of tea. We ate our first lunch in the hotel, one meal was lovely, the second not so great, but the staff in the restaurant couldn't be faulted. The breakfast was the same everyday, so after a week you are ready to go home! The view from the restaurant is also fantastic. A few days before we were due to leave, we asked reception to book us a taxi to the airport which they said was no problem. On our final morning we go down to reception 20mins before we are due to leave and the lady at the desk says "your driver will be here in a minute, he is just in the office" and points to a door behind us. The driver appears and introduces himself then leads us to the car outside; turns out it is the hotel transfer service and has cost us nearly double the price of a taxi.
If we were to return to Krakow, it would not be to this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.