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“Very good base for 3 night Krakow trip” 4 of 5 stars
Review of Amber Hotel

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Amber Hotel
3.0 of 5 Boutique Hotel   |   ul.Garbarska 8-10, Krakow 31-131, Poland   |  
Hotel amenities
Ranked #14 of 242 Hotels in Krakow
London, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
“Very good base for 3 night Krakow trip”
4 of 5 stars Reviewed September 9, 2012

stayed here beginning Sept for 3 nights, chose Amber hotel based on its good reviews for location, value for money and boutique-style.
The hotel is quite contemporary and modern, but situated in an old building, is fairly small and still has character.
The location is indeed very good, a 5 min walk to main square, we easily walked to all attractions/sights such as Wawel castle andJewish district.
We generally found the location to be quiet and no noise from cars or people outside, worth mentioning is the building works which were going on next door, we could hear banging in the mornings and if we came back to our room at lunchtime or 4pm, this wasnt really an issue for us since we were up and out from 7am and by time we went to bed there was no noise, probably worth checking if you like to sleep in late though!
We had breakfast at the hotel each morning, I found this fine, usual continental style, my only issue was the lack of real juices, think they used squash? my husband had the cooked breakfasts and had no complaints, my dad did comment that the eggs were sometimes on the cold side, so another possible area for improvement.
The hotel organised our taxi pick up from the airport (80 PLN) and also our trip to Auschwitz (170PLN pp) the taxi pick up was waiting in arrivals as soon as we walked through, the taxi to Auschwitz was booked for 8am but turned up 30 mins late, the hotel reception staff were extremely apologetic and promptly cancelled the late taxi and had a new one with us 5 mins later, also negotiated a 50% discount on our return taxi to airport.
Overall the hotel staff were extremely helpful, polite, friendly and the hotel and our rooms kept spotlessly clean.
Our room was huge and airy, nice soft bed linen and some complimentary toiletries such as shower gel and soap.
The curtains in the room didnt do a great job of keeping the morning light out, again this wasnt too much of an issue since we wanted to be up and out early on, we did also notice that the hotel provided eye-mask, ear plugs, extra pillows on request so worth noting if you are require an ultra-dark room.
The hotel has its own kitchenette area on the ground floor which contains a fridge, microwave and kettle, so useful to keep cold drinks (there is a supermarket on both the roads directly left and right out of hotel)
Overall, we had a great stay and the Amber hotel provided a really good base to explore Krakow and was excellent value for money.

Room Tip: ask for a room as far away as possible from building next door being renovated to avoid noise
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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548 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Ostrava
Top Contributor
70 reviews 70 reviews
53 hotel reviews
Reviews in 50 cities Reviews in 50 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed September 5, 2012

I spent only one night in this hotel. Hotel is very close to the city center. Maybe 5 min. by foot. Rooms were very small, nut clean, without some mistake. Check in and checkout was without any problem. Little problem was with a parking - full street. Wi fi was available - free. Breakfast was ordinary- suffitient, standard buffet. Pleasant stay.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
114 reviews 114 reviews
33 hotel reviews
Reviews in 54 cities Reviews in 54 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed August 18, 2012

Great location,true. Friendly staff,true. Four star hotel??????. Cramped rooms,true. Simple basic amenities,true. No booze in the room. We were here for four nights. My biggest problem was the breakfasts. Boring. Cold eggs every morning. Cold coffee. Artificial juices. They need to do a lot better in this department. Location, location location.

Stayed August 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelamber10, Manager at Amber Hotel, responded to this review, August 23, 2012
Dear Guest,

Thank you for taking the time to post your review.

I am most grateful for your feedback, which is such a valuable source of information for me.

I am very pleased you enjoyed your stay, the friendly staff and central location in particular.

Please accept my apologies for a dissatisfaction with the quality of breakfast. I can assure you that this is not our usual standard of service. We are genuinely committed to providing the very highest standard of cuisine and would very much value your comments or suggestions. This obviously shouldn’t happened and we have shared your feedback with our restaurant's team and manager.

I would be delighted to welcome you back to Hotel Amber in the not too distant future.

All the best,
Paulina Zolkowska-Samorek
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Manchester, United Kingdom
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 16, 2012

Just returned from a 3 night stay at the Hotel Amber with my partner and friends and we had a very enjoyable visit. The staff were very friendly and helpful; the hotel was spotlessly clean and the self-service breakfast was large and varied.

The hotel arranged our taxi transfer to the hotel and the taxi driver was waiting for us with a sign at arrivals. You pay the taxi driver direct and it's very reasonable - around £16. (80 PLN).

The hotel is a 5-10 minute walk from the main square/town centre so there's no need for taxis, etc, when exploring. The hotel also has a good selection of umbrellas for guest use in the reception area - pretty useful for our very wet weekend!

The reception staff also arranged our trip to Auschwitz at very short notice and provided a substantial packed lunch for approx £3 each (though there are several fast food outlets outside Auschwitz).

The only downside was that there was some serious building work going on at a neighbouring building - and the builders start work at 7am during the week! I guess the noise might not be too bad if you're in the central part of the hotel but we were in a corner room on the 1st floor, right next door to where the building work was taking place. I appreciate this is beyond the control of the hotel but it was very noisy if you wanted to lie in beyond 7am.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelamber10, Manager at Amber Hotel, responded to this review, August 23, 2012
Dear Travelers,

It warms my heart to read reviews such as yours. The staff here tries so hard to make each guest's experience unique and special, and we are all very pleased when we succeed in doing that. Thank you for taking the time to post such a lovely review. This is indeed, a pleasure to hear.
I am apologize that you were woken up by the worker team in the neighbouring building.We are very grateful for your understanding, agree that it is beyond our control. They are our neighbors, with whom we want to live in harmony and also to understand their situations. I have spoken to them regarding the noise and they agreed not to make any loud noise until after 09:00hrs and only during the week, not during the weekend. One again I’m really sorry that during your stay the work began before the specified time.
I would be more happy to have a chance to show alternative rooms in distant parts of the hotel and find comfortable room for you.

Please do contact me directly when you would like to return as I would personally like to oversee your stay.
If is anything I can assist you with please contact me at rezerwacje@hotel-amber.pl

With kind regards,
Paulina Zolkowska-Samorek
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N. ireland
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 22, 2012

Just got back from a 3night stay at the Hotel Amber and have to say its a great hotel Staff were very friendly and helpful. The hotel was very clean and breakfast was great .The location from the main square was within a 5min walk Would stay at the Amber again.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire, England
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed July 14, 2012

Just got back from a four night stay at the Hotel Amber, flew with Ryanair and we had arranged with the hotel for a private transfer from the airport (80 Zloty) about £15, duly as we got through arrivals a driver was waiting with a board with our name on it, well worth it just e-mail the Amber and they will arrange it.

Upon arrival at the Amber we were shown to our room which was spotlessly clean, had a flat screen tv, a superb shower and excellent air con which came in really useful as the temperature was between 28 to 32 deg C during our stay.

Breakfast - there was a good selection of cold meats, eggs, salad, sausages, cereal, orange juice and coffee and tea were plentiful.

The front desk staff were very helpful and could not do enough for you, we had e-mailed and requested they arrange two trips for us, Auswitch and the Salt Mines, the Salt Mines is not for those with any walking problems as you descend 135 Metres via about 230 or more steps,

The Auswitch trip was from 09-00 pick up to about 16-00 back at the hotel the good thing is you have a dedicated guide and you do not have to be in earshot to hear all the information as you are supplied with a radio receiver and earphones to hear the info from your guide as you walk around.

The Auswitch trip was in our opinion the better of the two trips this cost £26.00 per person (Salt Mines was £27 per person) and do take advantage of the front desk arranging a packed lunch for you well worth the £3 or so it cost.

As for Krakow it'self - what a beautiful place the people were all very friendly, the best route to the square from the hotel is turn left out of the hotel and then left at the bottom of the street, also you will see a Pizza, Kebab restraunt as you turn left on the other side of the street, this is excellent value for money , a large 16" pizza, pasta, four large pieces of garlic bread plus two pints of beer cost about £12.

Further up the road on the right hand side you will see a small 24hr supermarket Kefirek these are located around the city and again excellent value for money.

For the smokers no need to wait for duty free to get your cheap cigs and rolling tobacco as on this same street again on the right hand side at the end of the street you will find a tobacconist which stocks all pipe, rolling tobacco plus cigs, Golden Virginia is 28 Zloty for 50mg (about £5.40) and John Player Superkings and Lambert & Butler Superkings are 118 Zloty for 200 (about £22) these are the same price in duty free.

It takes about 6 minutes to walk to the square from the hotel along this road and once there are numerous bars and eateries it is great in the evening as various street entertainers come round to each of the street bars and perform, price of a pint varies in the square as to the location of the bar, from 13 Zloty to 8 Zloty (2.60p to 1.60p) these were the price variants we paid, the food was very good and reasonably priced. Do not be afraid of venturing further back from the square as the food and drink prices are even cheaper

There are loads of shops to browse through although bartering does not seem to be encouraged.


All in all this was an thoroughly enjoyable visit, we will return YES

Will we stay at the Amber? YES YES YES

A superb hotel and excellent value for the £30 a night per person B&B we paid

Brian & Pam

Room Tip: Do not know about the rooms to the rear but our room faced the street and there were no noise proble...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 11, 2012

Hi,

I am just back from 4 nights stay at the Hotel Amber and i have to say - the hotel cleanliness, presentation and staff were excellent! I have read some comments about location....the presentation of the street outside hotel is relatively unimportant and not something teh hotel can do about it anyway but what i will say is that it was perfectly quiet and safe at night.

Nothing was too much trouble when help or advice was needed, The girls and guy on reception were superb - i will be returning to Krakow hopefully on many more occassions and i have no desire to find somewhere better to stay - the location is pretty perfect and quiet at night means a good sleep...on that note the only problem i had is that i am used sleeping on an 8" thick tempur mattress and the hotel mattresses were a bit thin for my bulky load so some mornings i was a little tender but that was maybe more down to my girth and all the walking and not the bed......

Thank you Hotel Amber for making my first trip to Krakow a very pleasant experience!

Warmest Regards & Thanks,
Kieran B

Room Tip: I have travelled the world and stayed in many hotels of varying standards, one simple rule applies...
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelamber10, Manager at Amber Hotel, responded to this review, August 20, 2012
Dear Kieran,
Reading such a great report on our service and facilities is a real pleasure. I am happy that you enjoyed and appreciated all the small touches that we believe makes The Amber Hotel truly special. Our team strive to deliver the highest levels of personal service and I am delighted that we took such special care of you. Your praising comments serve as a great motivator to the team.
Please do let me know when you plan to return to us and I will be welcoming you back personally.
Yours sincerely,
Paulina Zolkowska-Samorek
hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amber Hotel

Address: ul.Garbarska 8-10, Krakow 31-131, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Krakow
#10 Business Hotel in Krakow
#17 Romantic Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Amber Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
In the heart of this magical city, right next to the enchanting and picturesque Krakow old town, in a secluded street there is an unusual place, XIX century tenement house, and inside - a little, unbelievably hospitable boutique Amber Hotel with a unique atmosphere. Even though the hotel is situated in the very centre of the old town, only 500 meters from the main square, it manages to remain distant from urban noise. Elegant and functional rooms provide our guests with ideal conditions for both work and relaxation. Comfortably furnished rooms, coffee/tea making facilities, satellite TV, free and fast internet connection contribute to creating a comfortable and friendly place for every guest. The hotel is frequently visited, apart from tourists and businessmen, by renowned personalities from cultural, artistic and political circles. Extremely friendly service, always ready to help, makes it an exceptional place, full of good manners and taste, where every desire of the Guests is immediately satisfied by the professional service. ... more   less 
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Also Known As:
Amber Hotel Krakow

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