we have stayed in this hotel on short break to visit the city. Location of the hotel is very good near to Old Town, connection to trips for area around. Hotel itself very clean, rooms ok, although we asked for 1 double bed (as our room has 2 singles beds) and we have been told that we can slide together those beds no help from the staff. We chosen this hotel as we saw on website that internet is free, but we get there the wi fi is not free of charge and we had to pay for it.
Restaurant - that's the issue. We had included breakfast and dinner in price of the room. Breakfast - ok, but dinner not. We have ordered the food, which was not good, so we have asked to talk to chef, so we did and his attitude was unacceptable. He was rude and after our complaint, we could hear him swearing and shouting in the kitchen. Our meal was exchanged, we could not have any apologize. We have asked to see Manager, but he (she) was not on duty, we were told that he(she) will be there in the morning. Next morning we were told that Manager won't be there until afternoon. Again no one were interesting to talk and resolve the problem.
Overall staff seems not interesting with customer service.
Major complaint was the Caesar Salad, which was not a Caesar Salad. Dear Chef I think this link will be helpful to do it properly: http://youtu.be/9oDfEzWFeQk
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- Also Known As:
- Matejko Hotel Krakow