My sister and I originally booked a room in the Grodek’s sister hotel, the Pugetow. When we learned that the Pugetow could not easily accommodate certain of my sister’s health issues, Pugetow management worked with the management of the Grodek and found us a suitable room. The service commitment in the Donimirski chain is simply superb and very deeply appreciated.
The Grodek is in a beautiful, classy building a few steps off the Planty, and an easy stroll from the Mariacka cathedral and the Rynek. It’s in a charming, cozy neighbourhood, with some very lovely shopping and restaurants. It has an elevator that takes you to a peaceful rooftop garden from which you can see the Mariacka and other rooftops. If you prefer, the staircases are easy to find and very charming, with artwork and curios and gorgeous ironwork.
Our room had two single beds and faced across a tiny courtyard to a large wall covered in green climbing vines. Every morning there was a verdant glow from that wall. The windows were huge, six or eight huge panes, and opened both vertically and horizontally, as many European windows do. Some people may not like that view (the green wall) but we found it relaxing and peaceful.
The room was quite large and comfortable, with a coffee / tea maker, which we made good use of. The bathroom was sufficient and the plumbing worked well. We had a room safe that was well sized and welcome, bathrobes, a small fridge, and extra chairs. There was lots of space for our clothes as well as our shopping, in drawers and countertops. The only complaint was that the beds were quite low and soft – we’re used to firmer and higher mattresses. After a bit of effort from the hotel staff the air conditioning worked perfectly. There was a small collection of cats hanging out in the courtyard, and some slept on top of a little woodshed. They added a bit of home and character, and we sometimes threw bits of sausage down onto the woodshed roof (manna from heaven, from their point of view).
Breakfast was served in a lovely, sophisticated room in the lower level, also facing into that courtyard, with a glass roof. There was an abundance of food - proteins, fruits & veggies, and carbs. The cappuccinos were perfect and brought very promptly by the attentive, friendly staff; the pastries were fresh and superb. My only complaint is the choice of music – it was either Celine Dion or Bryan Adams, and sometimes played too loud. It would be better to have light jazz (especially given Krakow’s reputation for jazz, surely some local talent could be featured!!!) classical, or a light pop mix. Even though I’m Canadian, Sealion and Bryan are too much for me in the a.m.
The staff of the Donimirski chain are simply wonderful. Pan Stanislaus, a mature very dignified gentleman, was especially helpful and knowledgeable. He helped us with the AC, and when our room safe wouldn’t open. He also helped us book a tour to Zakopane, and spoke of the history and economy of Poland. Maciej recognized my sister’s accent as being from the northeast, which was really surprising as she left Poland as a preteen over 50 years ago. There were several beautiful young ladies who were also very friendly and helpful at the front desk.
The location is perfect, the facilities very comfortable, but even more, the hospitality and old world charm are impeccable. Thank you to all the staff (and to the Pugetow too!!) for making this visit so comfortable and happy.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.