So disappointed with Hotel Jan - it had looked promising with a central location in the Old Town and a friendly receptionist who spoke English. We had gone to Krakow to celebrate my birthday for a short break of two nights and quickly moved on after one night's stay at Hotel Jan.
The room itself was basic though this was expected, the wall heating did not work though an electric radiator had been provided so we did not mind. However no hot water in the bathroom taps, the woman we believed to be the owner (can't believe anyone would have this woman as an employee) was plain nasty. She stormed into our room (as reception had said someone would come up to sort out the problem) and started shouting at us in Polish. I apologetically tried to say that we did not speak Polish and called reception and explained the situation again - after several 3 way conversations, the woman shouted at us some more and stormed off. It was a very unpleasant atmosphere and not somewhere nice to wake up on your birthday. At breakfast - a tired buffet - with no staff around - we got there at 8.25 (breakfast was 7-9, note for those wanting a leisurely break many other hotel breakfasts are 7-11) and nutty woman turned up at 9am - bravely (!), I asked if I could have some water but this was too much to ask for - total lack of customer service - I think the woman just hates guests and is in the wrong job. Anyway with that start to my birthday we decided we would get somewhere else to stay and found another hotel, better old town location - a four star this time though only £20 more in price and an absolute world of difference. Would advise avoidance of Hotel Jan at all costs - it requires new ownership/management.
- Also Known As:
- Jan Hotel Krakow
- Official Description (provided by the hotel):
- Recently opened Hotel Jan is situated on Grodzka 11 street near the Main Square in the Old Town in Cracow.It is a quiet hotel located in an old 600-year tenement which is tastefully and elegantly furnished and adapted to meet modern requirements and needs of our kind guests.Hotel Jan has all-night reception which is always at your disposal, breakfast hall is arranged in a form of a greenhouse in which you will be welcomed by plants and exotic trees. This hall can be also used as a place of conferences and entertainment events of any kind. We have a projector which allows watching TV on very big screen, which is very attractive during sport events, especially football.In 800-year old basements of the tenement we can offer you Irish Pub ... more less
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