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“Excellent Value and Location” 5 of 5 stars
Review of Hotel Amber Design

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Hotel Amber Design
4.0 of 5 Hotel   |   St. Garbarska 8-10, Krakow 31-131, Poland   |  
Hotel amenities
Ranked #23 of 242 Hotels in Krakow
Durham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Excellent Value and Location”
5 of 5 stars Reviewed December 10, 2013

Fantastic hotel, excellently renovated. The location is great, being about 8-10 minutes walk from the main square. Staff were very helpful and pleasant at all times. I would be happy to return to Hotel Amber during my next trip to Krakow

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this review, January 29, 2014
Dear Guest,

Thank you for your recent review of your experience at The Amber Design Hotel.

I am so pleased that you enjoyed your stay with us.

I am delighted that you liked all aspects of your stay from the hotel itself to the staff, location and it is rewarding to hear that you are planning to return again.

We look forward to welcoming you back and please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,
Magdalena Lipiarz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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75 reviews from our community

Traveler rating
    53
    17
    4
    1
    0
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6
34
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
St. Petersburg, Russia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 9, 2013

The staying was pleasant. Hotel located near ald city. Hotel located far from street noice.
Hotel transfer from/to the airport was arranged in-time, car quality is good enough.
The only disadvantage that evening bar is opened but dinner isn't offered.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this review, January 29, 2014
Dear Guest,

Thank you for taking the time to leave your kind words following your recent stay with us.

We are happy you enjoyed our hotel and location.

We appreciate your comment regarding the bar. We will address these points.

We look forward to welcoming you back to The Amber Dessign Hotel.

Kind regards,
Magdalena Lipiarz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2013

Visiting a city in a country we'd never been to and for the first time couldn't speak the language was a little unnerving - however from the start the staff at the Amber couldn't have been more patient and helpful! The taxi was waiting for us and checking in was completely painless - even with our myriad of daft questions about the hotel and the city.

The hotel itself is well appointed, comfortable and very clean and our room was the same with everything we needed easily to hand. We enjoyed our stay albeit brief enormously and I for one loved the breakfast. At the end of the stay the same cheerful patience was shown with helpful advice and guidance as to the best things to see in the city. It helps that the city's central square is only an easy 5 minutes away.

I'd like to thank everyone concerned for making our visit such a success and I'm certain we'll be back - great value in every way!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this review, January 29, 2014
Dear Guest,

I was so happy to read your kind words and that you really did enjoy the great service and facilities we are all so proud of.

I am so happy that my fantastic team ensured we met your expectations. I have already passed on your kind words to them.

We are looking forward to welcoming you back in 2014 and please do not hesitate to contact us if we can be of assistance with your bookings.

Warm regards,
Magdalena Lipiarz
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Salamanca, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2013

We were there for a few days and they were really kind, attending all of our demands. The rooms were more than correct and breakfast with variety and quality. Really nice stay and just 5 minutes walking to the main square, well comunicated. Good election!

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this review, January 29, 2014
Dear Guest,

Thank you for your favorable comments about Amber Design Hotel.

I am pleased to hear that you enjoyed your stay and found the rooms to be more than correct!

I do hope that you will be able to come back to the hotel in the near future so we can once again ensure you have a wonderful stay with us.

Kind regards,
Magdalena Lipiarz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Lothian
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 23, 2013

We booked a quiet de-luxe room through Expedia for 4 nights and on our early arrival at 11.00 we were shown to room 212 which has a sleeping area and a sitting room and is facing the rear courtyard of the new part of the hotel and was as quiet as we requested. The room was very clean and spacious with full tea, coffee facilities and bottled water.
All members of staff we came into contact with were extremely friendly, polite and efficient. When we needed directions or information everyone was exceptionally helpful.
Although we did not see anyone from housekeeping, the rooms and bathroom were kept spotlessly clean, tidy with refreshed tea, coffee and toiletries etc. Excellent service.
The choice of food at breakfast was, as expected, full continental with hot scrambled eggs, bacon and sausages. My only negative comment is the hotel should try to get a better system of keeping the food hot as on a few occasions the food was not hot enough.
We ordered two packed lunches as we were going on a trip, but we felt they were very basic with not enough in them to justify 17PLN each.
I feel the hotel needs to find a way to create a proper bar area as at the moment when you have a drink in the evening you are sitting in the breakfast room.
Overall we were very pleased with our stay at The Amber Design and we would certainly stay there again and it deserves the "Excellent Hotel" title I have given.

Room Tip: Room 212 at the rear for a quiet night.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this review, December 5, 2013
Dear Guest,

Thank you for taking the time to leave us a review on the site following your recent stay at the Amber Design Hotel.

It is delightful to hear that you found our rooms clean, comfortable and spacious. I am so glad that my fantastic team met your expectations. I have already passed on your kind words to them. Comments such as yours are great motivators for our staff.

We really appreciate your comment regarding breakfast and restaurant. We do take the opportunity to focus on it.

Once again, thank you for staying with us. We hope to welcome you back in the near future.

Kind Regards,
Magdalena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2013

We thoroughly enjoyed our stay in this clean, friendly, helpful and particularly well situated hotel. It was a very short and safe walk to the main square and the staff were very willing to help with directions to other attractions, as well as giving informative advice. It was easy to book trips and easy to sort out checking out times and taxis to the airport with efficient staff. A fabulous choice.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this review, October 31, 2013
Dear Guest,

Thank you for providing great feedback of your stay at Amber Design Hotel.

We are delighted that you enjoyed your stay with us and that our staff made you feel welcome. We take a lot of pleasure in making each of our guest’s visits "fantastic".

Thank you for staying with us, we hope to welcome you back in the near future.

Warm regards,
Magdalena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
81 reviews 81 reviews
11 hotel reviews
Reviews in 27 cities Reviews in 27 cities
161 helpful votes 161 helpful votes
5 of 5 stars Reviewed October 20, 2013

We had decided to visit Krakow for a long weekend, and booked the Amber hotel direct, not through a website.
The hotel arranged everything, including a transfer from the airport, which was perfectly timed.
The hotel policy is check in at 13.00, we arrived at 10.30 am and hoped to leave our luggage and were delighted to be told by a lovely young lady that our room was ready, the young lady then proceeded to give us free maps, directions to everywhere and our keys.
Our room was 110, at the front on the first floor, complete with a lovely balcony.
The room was spotlessly clean on arrival and kept that way throughout, the bed is one of the best we have ever had in a hotel, which led to a great couple of nights sleep.
I have read a few reviews that seem quite unjust regarding the breakfast, there is a plentiful supply and the staff are great.
We have been in many hotels in Europe and America, and I can honestly say that we have never met such lovely, welcoming hotel staff, they are genuinely concerned that you like your stay.
The hotel is beautiful, minutes from the main square and Krakow is lovely.
I am sure there are many wonderful hotels in Krakow, but from our experience, if we return to Krakow we will be back at the Amber.
I would recommend the Amber without hesitation. The staff are so polite and helpful.

Room Tip: Take room 110, it is superb with its own balcony, there are three other rooms with balconies at the...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Magdalena L, General Manager at Hotel Amber Design, responded to this review, October 31, 2013
Dear Michael,

We really appreciate you finding the time to share your recent experience at Amber Design Hotel.

I am pleased you enjoyed your stay with us and feel our employees are the best in the industry…they truly are a great team and they consistently make me very proud.

I am really glad we were able to provide you with an exceptional experience from the moment you stepped in until the moment you departed.

We look forward to welcoming you back to our hotel on a future visit so we may take care of you once again. Please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,
Magdalena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Amber Design

Address: St. Garbarska 8-10, Krakow 31-131, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #23 of 242 Hotels in Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Amber Design 4*
Number of rooms: 20
Official Description (provided by the hotel):
Hotel Amber Design is a new quality enlightening the walls of the historical tenement house, located in a quiet street just 5 minutes away from the Main Square. As part of the Amber Boutique Hotels complex, it will enchant you with its art deco and Art Nouveau ornaments.Being a brand new facility, commissioned months ago, on the structure of an interestingly and richly decorated façade of a tenement house, it draws attention from passer-bys and invites to enter the reception desk. The historical details harmoniously blend with the other elements of its equipment. Original tile stoves form a cosy way of heating for the interior and the historic mosaic add even more charm to the thoroughly renovated wooden staircase. The images with motives taken from the Art Nouveau Krakow painter, St. Wyspiański, bring more stylish decorations to the rooms. Traditional Polish welcome drink, in-room tea and coffee set replenished every day, complimentary use of sauna & mini gym are just a few of the special touches offered to guests for a special stay in the city. ... more   less 
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