Stayed at the Sheraton for 4 nights in a suite. The television did not work and despite many complaints and visits from the engineers there was a reluctance to do anything other than to say that it would be fixed in 10 minutes. Needless to say we had 4 days without a working television. The staff do not respond and are not attentive. The service level is abyssmal when you consider the very high price. If you want service try another hotel chain. One bright note the location is excellent and probably sells the hotel as the service certainly doesn't.
- Official Description (provided by the hotel):
- Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more less
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- Also Known As:
- Sheraton Krakow
- Krakow Sheraton