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“Nice hotel, good location” 4 of 5 stars
Review of Sheraton Krakow Hotel

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Sheraton Krakow Hotel
5.0 of 5 Hotel   |   Powisle 7, Krakow 31-101, Poland   |  
Hotel amenities
Ranked #25 of 247 Hotels in Krakow
Budapest, Hungary
Senior Contributor
43 reviews 43 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
38 helpful votes 38 helpful votes
“Nice hotel, good location”
4 of 5 stars Reviewed September 9, 2012

We enjoyed a 2 night stay at the Sheraton Krakow. The location is very good - right next to the Wawel Castle and an easy walk to the town square. Numerous restaurants, etc, within easy walking distance. Not the friendliest staff in the world, but they were okay. Cost of internet access is ridiculous, but free wifi in the lobby that can sometimes also be accessed in the room if you sit next to the door.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,243 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
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Fresno, California
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 6, 2012

Everything about my week stay was perfect! The room was spotlessly clean. All staff, front desk,housekeeping, restaurant were helpful & pleasant. Breakfast offered every breakfast food there is! The choices were the best I encountered anywhere in Poland. All this & the location was very good. Just a short walk to Wawel Castle or to the main square. I recommend this hotel to all. You won't be disappointed! Also, if you have laundry to do (as I did) check out the Frania Cafe. I took a golf cart there & walked back. Frania is the name of the first automatic washer sold in Poland many years ago. You can find the golf cart stand by going out the hotel & turn left, just past the athletic field, at the corner. The Cafe offers drinks & snacks while you do laundry or choose to have them do it. Their rates are very reasonable!

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review, September 10, 2012
Dear Guest,

We are pleased that we were able to live up to your expectations and hope we made your stay memorable.

We appreciate your recommendations and encourage you to use our laundry service once your travel brings you to Krakow. It is very convenient as the items – clean & ironed are delivered straight to your room, so you have more free time to enjoy the city.

Thank you for your lively review, we hope to welcome you again in the future.

Regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 6, 2012 via mobile

This hotel is next to the walled city and is the best in krakow. It is worth paying extra to stay here, food was excellent and relatively cheap, staff were exceptional. Rooms were immaculate. Breakfast was top quality

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review, September 11, 2012
Dear Guest,

Thank you very much for sharing your experience at Sheraton Krakow Hotel.
We are delighted to hear that your stay with us was terrific, thank you for recommending hotel as ‘the best in Krakow’.
It is a great pleasure indeed to read such positive comments on our ' immaculate' rooms, 'excellent' food offered, 'exceptional staff' and 'beautiful' Krakow – as a destination.
We hope to welcome you again in the future,

Warmest regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 6, 2012

Perfectly located, wonderful rooms, lobby, and executive lounge. The staff is friendly and helpful, especially the lounge attendants. This is one of the nicest Sheraton hotels I've stayed in anywhere. Breakfast is included in the rate, and it is extensive, including cooked to order eggs and a large table of seafood.

Some rooms have views of the river and others of the castle.

Room Tip: Room 101 is a lovely junior suite with castle and river view.
See more room tips
  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review, September 10, 2012
Dear Guest,

I would like to thank you for the time spent to share your positive experience with Trip Advisor community.
I am sure our associates will be pleased to read your positive feedback about their 'friendly' and 'helpful' attitude.

Wonderful to hear you found our Club Lounge worth recommending, it is a perfect place to relax and enjoy the snacks & drinks.

When it comes to breakfast – our Chef and his team pay a lot attention to the selection offered and do their best to let our guests start the day with wonderful culinary experience. Glad to know we managed to provide one to you.

It will be nice to see you again at Sheraton Krakow when your travel plans bring you to Krakow in the future.


Best regards from Krakow,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 4, 2012

Stayed here for 3 nights to celebrate our wedding anniversary. From the collection at the airport to the gift in our room everything was perfect. We upgraded to the club room and for us was definitely worth the extra was lovely for an evening drink and relax. I have never seen such fantastic choice at breakfast. And overall was a brill stay and if visiting krakow again would defo stay here

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sheratonKrakow, General Manager at Sheraton Krakow Hotel, responded to this review, September 11, 2012
Dear Guest,

We would like to thank you for taking the time to review so nicely our hotel.
We are glad you will keep a wonderful memory of your wedding anniversary trip to Krakow and we would be more than happy to welcome you again this time next year to celebrate another one.

Our best regards,

Stijn Oyen
General Manager
Sheraton Krakow Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 2, 2012

The Sheraton is located across from the castle, and easy walk to the center of town. Service is excellent. The executive lounge was such a wonderful space to drink coffee, wine and enjoy the small plates of food they offered throughout the day.
The lap pool was a treat! Highly recommend.

Room Tip: Rooms facing the castle are an added bonus!
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 31, 2012

I had a wonderful stay at the Sheraton Krakow. The location could not have been better - just a short walk to the Old Town Square. The breakfast buffet had a wide variety of items and they were delicious. I forgot my pillow and was concerned. I didn't need to worry. The pillows were wonderful.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Krakow Hotel

Address: Powisle 7, Krakow 31-101, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Krakow
#10 Romantic Hotel in Krakow
#10 Family Hotel in Krakow
#12 Luxury Hotel in Krakow
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Krakow Hotel 5*
Number of rooms: 232
Official Description (provided by the hotel):
Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more   less 
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Also Known As:
Sheraton Krakow
Krakow Sheraton

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