We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 233 Krakow hotels

Holiday Inn Express Krakow: Traveler Reviews

3.0 of 5
Ul Opolska 12, Krakow 31-323, Poland
Hotel amenities
Holiday Inn Express Krakow
Enter dates for best prices
Check-in Check-in Check-out Check-out
Show Prices
Compare best prices from top travel partners
Booking.com Expedia.com Hotels.com
71%
Ranked #112 of 233 hotels in Krakow
86 traveler photos
Write a Review

123 reviews from our community

    Trip type
Traveler rating
    22
    55
    28
    12
    6
Date Rating
wroclaw
Top Contributor
55 reviews 55 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
22 helpful votes 22 helpful votes
“Good hotel for Kraków sightseeing”
4 of 5 stars Reviewed February 10, 2013

Hotel is located outside of city centre but close to highway.
Very good connection by No 130 bus to city center (15min), so you can stay here for small money with good comfort like for such class hotel and use bus for going to the city. You can eat, drink and came by bus safely back.
I'm using this hotel every time coming to Cracow.
I'm staying average 100-120 nights/y so I have enough data for comparison.
Free wifi
Free parking possible, before barrier

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Pawel W about Holiday Inn Express Krakow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
“Very nice hotel but horrible internet”
4 of 5 stars Reviewed January 19, 2013

I wish I can give this place a perfect 5 out of 5. Everything was great for this type of hotel (mid-class limited service - although they do have a restaurant which is unusual for holiday inn express in the states).
The rooms were comfy, modern and clean. The front dest staff was very gracious and helpful. I had some overnight packages come in from Holland and they made sure I was notified ASAP. The food at the free breakfast was very good. Really everything met or went beyond my expectations EXCEPT the WiFi.
The WiFi was dreadful for the most part. There were times that I could maintain a brief Skype Call but for the most part it was BAD.
Please fix this important part of most guests hotel experience and you will have a great place. I am a Priority Club Platimum member and have stayed at many other IHG properties around the world and am very fond of this hotel (once you fix the internet)

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by MarcinoG for Krakow
Ask MarcinoG about Holiday Inn Express Krakow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crossgates, United Kingdom
Top Contributor
68 reviews 68 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
“Lovely hotel comfy room great location”
5 of 5 stars Reviewed January 1, 2013

Went with work as cabin crew,took a flight of students to auswitch,we had the whole day in krakow and some of us went to sight see and i went shopping and to visit the old town with my colleague and friend,the old town was spectacular and the buildings and the centre was very lovely,shopping centre are huge and plenty good shops so comfy shoes and a big bag is a must lol,will go back for an overnight stay for sure as i love poland its a great country with so much to do wether you want to shop,see the sights or take it easy its upto you.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Bevfly about Holiday Inn Express Krakow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
“Worst hotel experience I've ever had.”
1 of 5 stars Reviewed December 30, 2012 via mobile

Being my first time in krakow I was completely disgusted by the service I received at this hotel. I was treated like crap from the moment I arrived. It was 9:30 am and after asking where a restaurant was my friend and I were pointed towards the dining area behind us. We sat down and were not served so we walked to the bar and grabbed the waiter. He came to the table and asked us what we wanted to drink and then he brought us our water. After he never returned we got up and asked him if we could see a menu so he pointed them out to us. Again no service so after deciding what we wanted we got up a third time to talk to him. When we tried to order it was only at this point (at least 30 mins later) that we were informed the restaurant wasn't even open for another 2.5 hrs. It only gets worse from here. The next day we returned to the dining area for dinner to be greeted by a different waiter. When ordering our drinks he actually argued with me about the kind if water I wanted, threw his hands up and walked away on me while I was mid sentence! The same day we were expecting housekeeping. The shower gel was empty so we turned the bottle sideways so they would know. Instead if replacing it they filled it with water, shook it and moved it into the hand wash holder by the sink - and in turn moved the hand wash into the shower. So when we went to use the hand wash (which now was obviously the empty shower gel) the bottled immediately squirted out the refilled water. What a joke. On the third day, today, we were set to check out and do a city tour which ended at three pm. Our flight was not until 9 pm and we did not want to roam the city so we were willing to overlook the ridiculous service and pay for a third night just to stay there after the tour until our flight left. When I asked the front desk if we could please rent the room for another night he sounded apprehensive and then said "no the hotel is already overbooked." We just watched a large group check out and I believe he was lying. I checked on hotels.com as well as directly through the hotel and sure enough there are rooms available. What a disgrace to the holiday inn name. These people should not be employed.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Blynn2012 about Holiday Inn Express Krakow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Krakow, responded to this review
January 22, 2013
Dear Blynn2012,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Krakow hotels

Crystal Suites
5 of 5 stars
Show Prices ABS:HotelCheckRates-d1465708?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Sodispar Service Apartments
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d276986?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Ibis Budget Krakow Stare Miasto
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d2590183?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hotel Wentzl
5 of 5 stars
Show Prices ABS:HotelCheckRates-d276796?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Cracowdays Apartments
5 of 5 stars
Show Prices ABS:HotelCheckRates-d615309?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
1 review
2 helpful votes 2 helpful votes
“Piece of crap”
1 of 5 stars Reviewed November 16, 2012 via mobile

Got a cancelled flight today because of heavy fog, then was sent to this place,should not have complained too much, but just ordered a beer the bar and the bar guy is incredibly rude and dismissive ,worst staff ever i met in any of the hotels,restaurants or bars.he ruined the everything.

Stayed November 2012, traveled solo
Was this review helpful? Yes 2
Ask Tony W about Holiday Inn Express Krakow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Krakow, responded to this review
December 1, 2012
Dear Tony W,

Thank you for taking the time to write a review about your recent stay. Please allow me to apologize for the unacceptable service you encountered at our bar during your visit and any inconvenience you may have experienced. Your feedback is of great importance to us and allows us to monitor and improve our service continually. Rest assured, your comments will be forwarded to the departments involved and take actions accordingly. Thank you for staying with us and we hope to serve you again should your travels bring you back to Krakow, Poland.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Holiday Inn Express Krakow
Check-in Check-in Check-out Check-out
 
Hotel System
Great value on a similar hotel
Krakow, Lesser Poland Province
3.5 of 5 stars 84 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Krakow
Trendy
Crystal Suites
Crystal Suites 5.0 of 5 stars 218 reviews
Family-friendly
Hotel Wentzl
Hotel Wentzl 5.0 of 5 stars 447 reviews
Romantic
Andel's Hotel Cracow
Andel's Hotel Cracow 4.5 of 5 stars 800 reviews
Luxury
Novotel Krakow Centrum
Novotel Krakow Centrum 4.5 of 5 stars 410 reviews
Show Prices ABS:HotelCheckRates-d1465708?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d276796?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d619062?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d277358?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Krakow hotels
Hotel System 3.5 of 5 stars 84 reviews Holiday Inn Krakow City Center 4.5 of 5 stars 459 reviews Best Western Premier Hotel- Krak... 3.5 of 5 stars 57 reviews ibis Krakow Stare Miasto 4.5 of 5 stars 122 reviews
Show Prices ABS:HotelCheckRates-d489058?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d277356?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1055173?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d2590176?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 233 hotels in Krakow, ranked by popularity

Been to Holiday Inn Express Krakow? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Holiday Inn Express Krakow

Also Known As:
Holiday Inn Express Krakow Hotel
Holiday Inn Express Krakow Hotel Krakow
Holiday Inn Krakow
Krakow Holiday Inn Express
Krakow Holiday Inn
Express Holiday Inn Krakow
Address: Ul Opolska 12, Krakow 31-323, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Free Breakfast Pets Allowed Restaurant Wheelchair access
Hotel Style:
Ranked #112 of 233 hotels in Krakow
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Are you planning flight to Krakow? Just book and stay Smart at the Express by Holiday Inn Krakow Hotel best value in reasonable costs.Cheap shuttle service /1 / to the city centre.Our hotel with outstanding hospitality service is conveniently located only a few minutes driving distance from the Main Market Square and the Old Town of the Royal City Krakow. It is also easily accessible from Balice International Airport, routes from Warsaw, and the A4 motorway Katowice -Wroclaw - Berlin. Hotel is the perfect place to start discovering Krakow and surroundings as Auschwitz Birkenau Memorial Museum and Wieliczka Salt Mine tours available at reception. Golf fans will enjoy world-class golfing at the nearby Golf Krakow Valley.The hotel welcomes guests to 182 modern, brightly decorated, air-conditioned double rooms, including rooms for disabled persons, rooms for non-smokers only, twin type of rooms, double rooms (with an extension sofa), as well as connected rooms.The hotel s standards include, among others: complimentary buffet breakfast,, coffee and tea makers, wireless Internet access /free of charge/, six conference rooms - for up to 200 persons, a lobby bar, a restaurant serving Polish and international cuisines, vending machines, a souvenir shop and a car park for 120 cars and 5 coaches. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Olotels, Priceline and Venere so you can book your Holiday Inn Express Krakow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn Express Krakow, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Holiday Inn Express Krakow
Enter dates & see best prices*
Check-in Check-in Check-out Check-out
Show Prices