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“A very nice 3 stars hotel in Krakow” 4 of 5 stars
Review of Efekt Express Hotel

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Efekt Express Hotel
4.0 of 5 Hotel   |   ul. Opolska 14, Krakow 31-323, Poland (Formerly Holiday Inn Express Krakow)   |  
Hotel amenities
Ranked #138 of 242 Hotels in Krakow
Tel Aviv, Israel
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
“A very nice 3 stars hotel in Krakow”
4 of 5 stars Reviewed October 19, 2012

Very nice rooms - clean, beautiful and a very good bathroom.
The breakfast was very nice too.
The WiFi was the main problem, very very slow WiFi, almost impossible to connect to the hotels network.
The hotel is located outside of Krakow so you need a car or taxi to get to the city center.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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169 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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English first
San Diego, California
Top Contributor
154 reviews 154 reviews
142 hotel reviews
Reviews in 111 cities Reviews in 111 cities
90 helpful votes 90 helpful votes
1 of 5 stars Reviewed October 16, 2012

This is the 3rd time I've stayed at this HIE property. I don't remember having such a hard time using internet previous 2 stays. They have groups of young people that come to visit Auschwitz and stay here. Front desk said that all the kids were the reason. I couldn't even get on at 1 or 2 in the morning cause these young people were eating up all the bandwidth.
Here's the thing, if u advertise free wireless internet...it means u MUST provide it. If, as the front desk said, it is because of all the young people using WIFI with their phones...then you look for a solution. Don't give me excuses...find a solution. If, not, then be up front about it. One solution would be to offer wire service in the rooms.
But what really pissed me off...was that after I explained how the lack of internet really messed up my business for three days, they didn't offer anything. I said to them that atleast they could drop the fee for parking.
I couldn't believe it...they not only wouldn't drop the $10 daily parking fee but mistakenly charged me twice.
Their "penny wise and dollar fookish" attitude was totally repulsive..... I will write a general letter to Holiday Inn explaining what transpired....but if you go here, know that you stand a good chance of not having an internet connection as advertised. And by the way, I am a Platinum member. No acknowledgement whatsoever of my being Platinum. Next year, I will stay at the Best Western Next door. They have wireless and cable in the rooms.
Holiday Inn Krakow....shame on you!

  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Efekt Express Hotel, responded to this review, October 30, 2012
Dear ILoveIsrl,

Thank you for being a Priority Club Platinum Rewards member and taking the time to write us a review. I am disappointed to read about your experience regarding your recent stay with us. I want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. Please accept my sincerest apology for falling short of your expectations on this day, especially with the Internet issues and staff service you received. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare
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E
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 14, 2012

Basic hotel, clean and good breakfast. Service not good, staff approachable but service is very slow, cannot cope with large groups especially at meal times. Dinner was good but heavy - as is the case in eastern europe.
Stay completely spoilt by having several schools/colleges from various parts of the world staying. The noise at dinner was horrendous and at night the teenagers were running up and down the corridors after 10pm. Several of our group complained to reception and teachers were summoned but it happen on all three nights of our stay.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
74 reviews 74 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed October 14, 2012

I stayed here for two nights in October, and the main reasons for choosing this hotel had to do with me booking on their website a lot, and the fact that it appeared easy for me to get to the hotel from the highway (and it was).

The property looks quite old and worn out… You see that from the lobby all the way to the room.

I arrived very late on Friday, close to midnight, and the hotel was sold out just swamped with teenagers / young adults (emphasis on the young….) / students. Quite a noisy bunch. Great news the room I had, ended up offering a quiet retreat from the craziness. Room was clean, but worn out, it could use a major face lift, just like the rest of the hotel.
On Saturday when I returned in addition to the students there was wedding in the lobby…. Great news the noise from neither groups made it to the room!

The internet which I need for work and I use all the time was barely available. I assume because of the many guests trying to connect all at once. Once the tour busses left the internet was available but slow.
In talking to the reception folks it appears that on many weekends the hotel has tour groups and they are sold out.

In the morning the hotel offered free breakfast, which was OK. Not the best ever. Price was very high for what they offered, over 300PLN, parking included - Both , as compared to other HI properties or other similarly star rated hotels in Poland.

The hotel is not far from downtown, 4 - 5 km or so, but it is not convenient to get there, especially w/o a car.

The only one very positive thing for me about this stay was how quiet the room was.

Overall, I would not recommend this property for visiting Krakow or for business trips - main reasons; location & condition of the property.

  • Stayed October 2012, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Efekt Express Hotel, responded to this review, November 1, 2012
Dear Traveler2009,

Thank you for posting a review of our property. Please allow me to apologize for the inconvenience and negative impression you may have had with the condition of our hotel as well as our location and the internet connection. Rest assured that your comments will be reviewed by our team and take actions accordingly. I sincerely hope that the next time you are in Krakow you will give our hotel another try.

Thank you again for your comments.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 8, 2012

The night of Friday, September 28th 2012, we had reservations for two (2) rooms at the Holiday Inn Express Krakow (12/14 Opolska Street, Krakow, 31-323). The reservation was for two non-smoking rooms. I am also a Platinum member at the IHG loyalty club.

This was the worst hotel I have ever stayed at in all my years. I spend an average of 6-12 nights at hotels every month. The rooms were missing furniture (one room was literally missing the couch), they smelled and were unclean, there internet only worked in certain areas of the hotel, there were holes in the hallway floor, the carpets were stained, it was extremely loud, the climate control did not work. When brought up to the staff they were arrogant, rude, unfriendly, and purposely showing a lack of concern. The noise complaint was rejected as “there is a large group of young people staying in the hotel tonight.” When ordering room service from I was told and had to walk down to the restaurant and pick it up myself.

When asked for a refund, starting from ordering non-smoking rooms, I was told the manager is not in, it was 7AM. When I asked to contact the manager the receptionist said they don’t have a way of doing so! I had to go on further and inform that if there is an emergency there is a number they call. After checking back with the representative a few minutes later she informed me she tried to contact the manager and they cannot offer a refund. I do not believe a manager was consulted.

This hotel should be shut down, let alone hold the Holiday Inn name, it is a disgrace. I am requesting a full refund.

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Efekt Express Hotel, responded to this review, October 21, 2012
Dear Bam B,

Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Collingwood, Canada
Top Contributor
84 reviews 84 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed September 25, 2012

I am usually a traveller that will pay more to be centrally located. For some reason I couldn't sleep one night and went on hotwire and got this hotel amazingly cheap. I must admit I was disappointed when I found out what hotel and where it was, but was determined to make the most of it.
The hotel is dated...but it is clean and the staff were very friendly. It is out of the way but a taxi is relatively cheap. We had actually booked 2 tour days where we ended up being picked up right at the hotel and dropped off at the City Centre when we came back so only had to pay a one way trip each time. The bus was easy to find as others mentioned, we just chose to take a taxi as we thought it was still cheap.
The breakfast was not very good, but what do you expect at that price of the room? We arrived late on the first night, so ate dinner at the hotel...I didn't find it that pricey and it was quite tastey and the service was excellent (this was a quieter night).
All in all, you decide. If you don't mind being out of the city centre to save $ then this is for you...if you prefer to be in the city centre...I strongly suggest that this is not the hotel for you.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
246 reviews 246 reviews
174 hotel reviews
Reviews in 152 cities Reviews in 152 cities
358 helpful votes 358 helpful votes
4 of 5 stars Reviewed September 22, 2012

HIE Krakow is a good option if you'd like to have decent, comfortable hotel for really low price.

LOCATION & TRANSPORTATION - It is situated in the northern part of Krakow, close to main roads. There is large car park attached (30 PLN/24h). From the city centre you need to pay approx. 20-25 PLN for a taxi, still very low price. Bus #130 goes from the city centre (near Galeria Krakowska) and stops approx. 300 m from the hotel (print your map for the first time), cost is 3.20 PLN/30 min ticket (in the evening you can buy 15 min ticket as this is more than enough to get there).

CHECK-IN was quick and efficient. This is budget hotel, so no additional benefits or extras for Priority Club Rewards Elite status members. I have booked "1 DBL + sofa bed" room. Lobby and reception area looks good and pleasant. There is bar, restaurant, large dining room, business meeting rooms etc.

ROOM #233 was situated on the 2nd floor. I have contacted hotel earlier to advise them that "I do not need to have my sofa ready for the 3rd person" (what they confirmed), but unfortunately when I arrive there it was prepared. Unnecessary extra work for the maid... Anyway... Room was clean and fresh. It is quite basic, but comfortable and good quality. I really liked my bed, which was very comfortable.
I was advised by the Receptionist that there is no Wi-Fi Internet access in the room, despite that it was working there (not the greatest, but still OK). I think that should be changed in the future as this is standard all over the world.
I was worrying that there will be noise heard from the corridor or outside, but it was pleasant and quiet.

In the morning complimentary breakfast was served. Another surprise. I was expecting quite basic (as in UK) selection, but that was really nice. Hot and cold meals, different types of bread, fruit, cheeses etc.

I was quite happy as well with my Priority Club Rewards points which were accumulated just after two economical nights in this hotel. Overall it was definitely great value for money. Comfortable hotel for a little bit less and not too far from the centre.

Room Tip: Room with sofa is more spacious and more comfortable
See more room tips
  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Efekt Express Hotel

Address: ul. Opolska 14, Krakow 31-323, Poland (Formerly Holiday Inn Express Krakow)
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#44 Luxury Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Efekt Express Hotel 4*
Number of rooms: 181
Official Description (provided by the hotel):
Our hotel with outstanding hospitality service is conveniently located only a few minutes driving distance from the Main Market Square and the Old Town of the Royal City Krakow. It is also easily accessible from Balice International Airport, routes from Warsaw, and the A4 motorway Katowice -Wroclaw - Berlin. Hotel is the perfect place to start discovering Krakow and surroundings as Auschwitz Birkenau Memorial Museum and Wieliczka Salt Mine tours available at reception. Golf fans will enjoy world-class golfing at the nearby Golf Krakow Valley. The hotel welcomes guests to 181 modern, brightly decorated, air-conditioned double rooms, including rooms for disabled persons, rooms for non-smokers only, twin type of rooms, double rooms (with an extension sofa), as well as connected rooms. The hotel's standards include, among others: complimentary buffet breakfast, coffee and tea makers, wireless Internet access /free of charge/, six conference rooms - for up to 200 persons, a lobby bar, a restaurant serving Polish and international cuisines, a souvenir shop and a car park for 230 cars. ... more   less 
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Also Known As:
Holiday Inn Express Krakow Hotel Krakow
Holiday Inn Krakow
Krakow Holiday Inn Express
Express Holiday Inn Krakow

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