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“Good hotel, nice location” 4 of 5 stars
Review of Novotel Krakow Centrum

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Novotel Krakow Centrum
4.0 of 5 Hotel   |   Ul. Tadeusza Kosciuszki 5, Krakow 30-105, Poland   |  
Hotel amenities
Ranked #46 of 242 Hotels in Krakow
London, United Kingdom
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
“Good hotel, nice location”
4 of 5 stars Reviewed May 8, 2014

Visited here again and it is still a nice hotel, though I think last time I had a better room (the standard rooms have slightly plasticy bathrooms) but I still like the place.

Location is great, a short walk into the central square or jewish quarter, both of which are well worth a visit. Opposite the Wavel castle so nice views and feels airy and open.

Food is decent too, had room service one night and it was very pleasant, a good soup and tasty pork chop.

Room Tip: If you can afford the upgrade to the superior rooms I think they are considerably nicer.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agnieszka W, Zastępca Dyrektora at Novotel Krakow Centrum, responded to this review, May 10, 2014
Dear Guest,

Thank you very much for your pleasant comments. As you kindly posted the hotel is really very conveniently located, within walking distance to main tourist attractions.
The hotel is indeed in renovation process, part of the bathrooms are already renovated and soon the rest will also be under the process. Lately also the lobby and bar received a totally new and modern look.
I am also pleased our kitchen was to your liking. Tasty meal is a joy of life and we try to deliver it to our Guests.
I will be happy if you visit us again to see some more of Krakow and check how we change.

Sincerely,
Agnieszka Wranka
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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730 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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Folegandros, Greece
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 5, 2014

A comfortable, well appointed hotel with helpful friendly staff. The rooms are large with huge beds. I'm not too keen on the synthetic duvets and pillows though. Breakfast is excellent with a vast variety of things to choose from. I would definitely return.

Stayed May 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this review, May 10, 2014
Dear Guest,

thank you very much for your comment according your stay at Novotel Kraków Centrum.
It is a real pleasure to read a praising words about the breakfast quality and quantity. I will pass it to the kitchen and restaurant teams as the best reward for their everyday efforts to deliver the best morning meal.
In reference to your comment according the linnen, I wish to underline that, as all Novotel hotels around the world, we offer a nicely designed Novotel standard linnen and bedding, available also online, on Novotelstore.com.
Thank you again for your comments and recommendations. We would be happy to welcome you again to our hotel in the future.

Sincerely,

Agnieszka Wranka
Deputy Manager
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Stafford, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 5, 2014

Stayed here for four nights with a group of friends. The hotel was very good, very modern with excellent facilities.It is situated near the river Vistula and there is a very pleasant walk along the river into the old town, and to the castle.The walk into the old town is about 15 mins if you are fairly fit , but if you are not so mobile it takes longer.The rooms are quite spacious, with a very good bathroom and shower, we did not have much of a view but as we were on the side of the hotel it was very quiet.The staff were very helpful and always pleasant, especially the bar staff .Breakfast was really excellent ,I cant think where else there has been such a wonderful selection of items to choose, but one of our meals in the evening was not so good, but that was perhaps our taste.Altogether it was a most enjoyable few days ,but very tiring as there was so much to see and do, and you feel that you don't want to miss anything.

Room Tip: Rooms on the side are quiet.
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  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this review, May 6, 2014
Dear Guest,

Thank you for choosing Novotel Kraków Centrum for your stay in beautiful city of Krakow and for sharing your experience on TripAdvisor.
I am pleased we were able to make your visit satisfying. With pleasure I will share your feedback with our Team.
Thank you again for your confidence in Novotel Krakow Centrum. We would be happy to welcome you again in the future for some more Krakow sightseeing and relaxation at hotel Wellness Centre.

Kind Regards,

Agnieszka Wranka
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham U.K
Top Contributor
132 reviews 132 reviews
50 hotel reviews
Reviews in 55 cities Reviews in 55 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed May 4, 2014 via mobile

Situated alongside the Vistula river being around a 15 minute walk from the main square and the Wawel complex. Bus and tram stops are close by allowing easy access everywhere. The hotel is very modern and comfortable. River view rooms are large with excellent amenities including TVs with a few English channels available. The staff are superb and nothing seems to be too much trouble. Leisure facilities are very good with massages at £16. Breakfasts offer more choice than I've seen anywhere. We had room service the one night which was good value. Would we stay again - you bet.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this review, May 6, 2014
Dear Guest,

It is the greatest reward to read a nice comment like yours.
Thank you for mentioning our location, close to Wawel Castle, Vistula Boulevards and within short walking distance to Main Market Square.
Thank you for your kind recommendation and confidence in Novotel Krakow Centrum. We would be very happy to welcome you again in the future for some more of pleasant moments.

Kind Regards,

Agnieszka Wranka
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire England
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed May 3, 2014

Stayed here as part of a group with Riviera Travel. This proved to be a very good hotel with excellent facilities and was well located for the centre. We had a spacious double room overlooking the river. The hotel staff were very good as our room safe refused to open on two occasions and a member of staff came to help within minutes of telephoning the front desk. The breakfast was good quality food which was plentiful and varied. The hotel also has a spa and pool which was very nice after sightseeing all day. This is a hotel that I would definately stay in again.

Room Tip: Request a city / river view
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this review, May 5, 2014
Dear Guest,

We always strive to provide the most satisfying stay to our guests, and are always pleased to read we have met their expectations. I am happy you liked our In Balance by Novotel Wellness Centre with swimming pool, sauna and jacuzzi which really is a great place to unwind after a busy day. Thank you also for your remarks about the safe, naturally our HK team will be followed and we will immediately take actions to prevent future occurance.

It will be a pleasure to host you again at Novotel Kraków Centrum in near future.

Kind Regards,

Agnieszka Wranka
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wrexham
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 30, 2014

Had done some research on TA, and decided on the hotel for our three night stay - did pay a further 25pln for a superior room - requested one with view of Wawel Castle , free wifi , discount on spa. Well worth the extra. It took us about 15 min to walk to the main square.
Perfect service at the hotel , smooth check-in , room were excellent , as was the breakfast - which couldn't be faulted . All staff were very courtious and arranged a further trip for ourselves.
Some may not like having to cross the road , go along the riverbank to get to the streets leading to the main square, however the hotel is on a very busy junction and we found it the easiest and safest option . As we had a Wawel Castle view the traffic noice was loud -and therefore the window had to be closed. Overall an excellent hotel, clean and well run. Will certainly return

Room Tip: As mentioned superior room well worth the extra. We also used the wooden bar across the road for e...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this review, May 5, 2014
Dear Guest,

Thank you very much for your pleasant comment and your trust in our ability to serve you. I am very happy you liked out Superior rooms. As you kindly recommended for just a little extra payment you receive a Wawel Castle view room, bathrobes and slippers, free premium wifi and a 50% discount for massages performed in hotel Wellness Centre.
It will be a pleasure to share your remarks with entire Team, as a positive comment like yours is the greatest reward.
We look forward to welcoming you back very soon.

Kind Regards,
Agnieszka Wranka
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 28, 2014

Hotel was in a good location, just a short easy 10 min walk from the centre, with a tram stop right outside. Close to the Wawel Castle which we visited, and the river which was lovely to walk along on a nice day. The staff were great, very helpful and efficient.

I marked sleep quality down just cos it was quite stuffy - but there's a fan in the room, and they offer two pillow types.

We choose to use public transport to and from the airport, as it's easy and cheap. Tip would be, if using tram from bus station, to go up the outside escalators nr the airport bus stop (which isn't in the bus station itself), turn right to go behind the bus station terminal and left at the end of that road. At the end of that road is a university tram stop for the number 2, which goes straight to the hotel. We couldn't find the main train station tram stop easily and ended up going through the massive shopping centre!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Agnieszka W, Deputy Manager at Novotel Krakow Centrum, responded to this review, April 29, 2014
Dear Guest,

thank you very much for taking your time and placing a comment about your stay. I am happy to read you were sattisfied with the hotel location. Your appreciation will be shared with the entire Team as for the "great, helpful and efficient staff" your words are the best reward for daily efforts taken to create hotel atmosphere.
Naturally HK and Maintenence staff will also be followed in order to prevent the mentioned issue.
I would be happy to welcome you again to Novotel in the future.

Kind Regards,

Agnieszka Wranka
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Krakow Centrum

Address: Ul. Tadeusza Kosciuszki 5, Krakow 30-105, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Krakow
#21 Luxury Hotel in Krakow
#29 Romantic Hotel in Krakow
#34 Family Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Krakow Centrum 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Novotel Krakow Centrum is a stylish 4 star hotel in the centre of Krakow perfect for a business trip or holiday. Hotel, offering free WiFi internet and 340 sqm of conference facilities, is located across from Wawel Castle within walking distance of the Main Market Square. NOVO SQUARE Lounge Bar, will delight you with a range of Polish and international specialties. Spoil yourself in In Balance by Novotel wellness centre with swimming pool, sauna, jacuzzi, beauty treatments and massage service. Onsite parking. ... more   less 
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Also Known As:
Novotel Krakow Centrum Hotel Krakow
Accor Krakow Centrum
Krakow Novotel

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