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“Can recommend +++” 5 of 5 stars
Review of Novotel Krakow City West

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Novotel Krakow City West
4.0 of 5 Hotel   |   Al. Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)   |  
Hotel amenities
Ranked #74 of 242 Hotels in Krakow
Sydney, Australia
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Can recommend +++”
5 of 5 stars Reviewed May 27, 2014

Loved this hotel. Our rooms were very spacious and comfortable. The bathroom was clean and modern.The staff were helpful. There was a great bar downstairs and breakfast was good. THe hotel was well positioned to travel to the centre of Krakow.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review, June 17, 2014
Dear Peter

Thank you for reviewing Novotel Krakow City West and for your Five Star rating. My team and I are delighted that you had had a great stay with us and particularly liked our spacious and comfortable rooms and the friendliness of the team.

Hope to have the opportunity to welcome you to Krakow in the future.

Sincerely

Nitin Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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456 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 25, 2014

good luxury hotel 4-5 km far from city center. its a half an hour walk. room was very clean and staff helpful. price was a bit expensive stayed there for 2 nights. room was big with a double bed and a sofa included.

Room Tip: nothing to suggest hotel is excellent
See more room tips
  • Stayed May 2014, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review, June 17, 2014
Dear Guest

Thank you very much for your Five Star review and we are pleased to note that you enjoyed your stay with us.

We remain at your disposal and do hope to welcome you back in the near future.

Sincerely

Nitin Bhatia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 20, 2014

Rooms were spacious and kept clean, opted for bed and breakfast. Breakfast was basic but kept replenished. It is luck of the draw wether of not you find helpful staff, on check in was greeted by a lovely receptionist but at other times was spoken very rudely to. Shuttle bus times are good but as we experienced they didn't turn up one morning - we had been waiting before it was due, when asked reception we got told to wait outside where they arranged for it. But they had ordered a normal taxi so we ended up having to pay, which wasn't too bad as taxis are cheap but it would have been nice for the hotel to warn us as they advertise a free shuttle service. On the whole is okay but would not say it was 4 stars.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review, June 17, 2014
Dear Guest

Thank you very much for your valuable feedback regarding your recent stay at Novotel Krakow City West. I have carefully reviewed your comments and at the outset, please accept my sincere apologies for the short comings you experienced.

I would like to assure you that this is not our usual standard of service and your feedback has been discussed with the reception team to ensure that it does not happen again.

I do hope that you will give us another opportunity to welcome you to Novotel Krakow City West and once again thank you very much for your feedback.

Sincerely

Nitin Bhatia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Top Contributor
70 reviews 70 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 20, 2014

Ten of us stayed here on a Stag weekend......Taxi into town anywhere will cost between 15PZL to 50PZL (£3 - £10) dependent upon time, day etc of travel.....Bus stop right outside for cheaper 5PLZ fare into town......Shop over the road for any needs as well as a small diner that served great polish food....... Staff very friendly and will help you organise your trips, give advice on bookings.....Hotel Bar is limited in beer choice, but wide range of spirits and soift drinks, that said, it serves its purpose as a central meeting for a few drinks before heading out into the town.......Rooms are well presented, secure with a valuables safe, fridge, good modern bathrooms and cleaned/serviced daily.....Breakfast was hearty eat all you want and filling (but please do get a better toaster and better tea !!).....Menu options for quick lunch/dinner are OK. This hotel is good for where it is 'pitched' at the middle/lower end of costs. Go again?......yes with 'the lads'....but, if I was taking my wife, I would go more up market and would want to stay closer to the main town.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review, June 17, 2014
Dear Mark

Thank you very much for your very positive review of Novotel Krakow City West. I am delighted that you had a great stay with us and the breakfast, room, bar and the friendliness of the team all met your expectations.

Hope to have the pleasure of welcoming you once again to Krakow.

Sincerely

Nitin Bhatia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 15, 2014

I stayed with this property 2 nights on last weekend and it was very good decision to book this place! Staff is professional, nice big room, delicious breakfast … I can highly recommended this place to everyone who is travelling to Krakow. Stan SUGAR

  • Stayed April 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review, April 23, 2014
Dear Guest

Thank you very much for your positive review regarding your recent stay at Novotel Krakow City West.

I am delighted with your feedback on the quality of our rooms, breakfast and the services rendered by the team.

We look forward to welcoming you once again in the near future.

Sincerely

Nitin Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ljubljana, Slovenia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 8, 2014

I spent two nights in the hotel. I had the conference in the center of the town. The hotel was clean, WiFi worked well even in the 8th floor. The hotel also has the parking space, which is payable for extra (1 day 10 €). There is a bus station in the front with buses which actually stick to the timetable and they take you to the city centre, which is 2,5 km away. The hotel employes are kind.I recommend.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NitinBhatia, General Manager at Novotel Krakow City West, responded to this review, April 14, 2014
Dear Guest

Thank you very much for your feedback about your stay at Novotel Krakow City West.

My team and I are happy that we met your expectations and you particularly mentioned about the cleanliness and the team's kindness in your review.

Thank you once again and hope to welcome you in the near future.

The team and I would also like to take the opportunity to wish you and your family a very Happy Easter.

Sincerely

Nitin Bhatia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Krakow City West

Address: Al. Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Krakow
#25 Business Hotel in Krakow
#31 Family Hotel in Krakow
#31 Luxury Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Krakow City West 4*
Number of rooms: 304
Official Description (provided by the hotel):
The Novotel Krakow City West is a 4 star hotel conveniently close to the centre of Krakow. Complimentary WiFi internet and conference rooms for up to 350 people will help your business trip run smoothly. For a relaxing break, we offer the largest rooms in town with air conditioning and satellite TV for your comfort. The hotel is just 15 minutes from the airport with onsite parking and a free shuttle bus to and from the city centre. Enjoy our restaurant, bar, indoor swimming pool, sauna and casino. ... more   less 
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Also Known As:
Novotel Krakow Bronowice Hotel Krakow
Accor Krakow Bronowice
Krakow Novotel

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