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“July 2013” 5 of 5 stars
Review of Novotel Krakow City West

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Novotel Krakow City West
4.0 of 5 Hotel   |   Al. Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)   |  
Hotel amenities
Ranked #74 of 242 Hotels in Krakow
Lancashire
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“July 2013”
5 of 5 stars Reviewed February 17, 2014

stayed at City West for 5 nights at end of July 2013...... Hotel was lovely and clean and very friendly, didnt think much of restaurant menu but bar menu was nice. would defiantly stay there again. hotel provided a free taxi morning and evening into the town centre

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitin B, General Manager at Novotel Krakow City West, responded to this review, February 21, 2014
Dear Guest

Thank you for posting your feedback about your stay at Novotel Krakow City West.

I am happy to note that the hotel met your expectations in terms of staff freindliness and cleanliness. We are constantly making changes to our Food and Beverage offer and I am pleased to advise that we will soon be offering a more modern and international menu coupled with a contemporary ambiance.

We look forward to welcoming you once again.

Sincerely

Nitin Bhatia
General Manager
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456 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Arlington, Virginia, United States
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed January 19, 2014

Visited with family and it was an extremely affordable option for us. Not too far from old town center. There is a free shuttle provided by the hotel which was nice because finding a parking spot in old town is just about impossible. If you take a cab it's not expensive maybe 10 Zloty Pool was terrible but hey you get what you pay for right? Breakfast was an additional add on which we did not take.

PROS
Clean
Affordable
Easy to find
free parking
nice staff
normal stand up shower
free shuttle twice a day into town
price

CONS
nothing within walking distance
pool was horrible

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitin B, General Manager at Novotel Krakow City West, responded to this review, February 3, 2014
Dear Guest

Thank you for feedback about your recent stay at Novotel Krakow City West.

We are delighted that you and your family had a pleasant stay with us and found the hotel to be excellent value for money and the services rendered by the team were to your satisfaction. I would also like to acknowledge your negative comment about he swimming pool and I am pleased to advise that as a part of our ongoing commitment to change, the pool will go through a makeover in the near future.

My team and I look forward to welcoming you to Novotel Krakow City West in the near future. Please do not hesitate to join our facebook page where we will be posting regular updates about the hotel and Krakow.

Sincerely

Nitin Bhatia
General Manager
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Warsaw, Poland
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed January 5, 2014

It has to be said that the exterior of this hotel is one of the most drab and uninspiring I have ever seen. It looked particularly depressing in the gloomy weather of Krakow at New Year. That aside, there are many positives to this hotel which I all list below.

Positives.
1. The staff. Very friendly, very kind and welcoming. Polish staff are often unhelpful and surly but not here. From the receptionist to the restaurant staff, all were very professional.
2. The decor. Inside there has obviously been a major refit. The communal areas were modern and spacious. The room itself was of a more than adequate size and well presented. The walk-in shower was particularly welcome.
3. Breakfast. The breakfast was priced at 54zl per person and I thought excellent value for money. A good selection of bread and cereal and plenty of continental breakfast items including smoked mackerel which is a favourite of mine.
4. Location (part 1). It is easy to find and very close to the motorway so little time is wasted entering and exiting the city.

Negatives.
1. The pool and sauna area is in desperate need of renovation. Very old style, almost communist in its bare board appearance. The sauna is also incredibly small. It could be that this will be taken care of in the next stage of the refit.
2. Location (part 2). I stayed here as friends were staying in an apartment opposite. The literature given by the hotel states that it is around a 20 min walk to town. I am a fit and healthy young man and it took me at least 30 minutes to get to the old town square so bear this in mind if you are not so energetic.

If you require a good, solid hotel with clean, modern rooms and friendly staff and you don't mind a walk or bus/taxi trip to town then this hotel is ideal and I would have no hesitation recommending it.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitin B, General Manager at Novotel Krakow City West, responded to this review, January 8, 2014
Dear Guest

Thank you for posting your comprehensive feedback about your stay at Novotel Krakow City West.

I am glad to hear that you were happy with the recently moderninsed interiors, the friendly services rendered by the team and our value for money Buffet Breakfast and the hotel location.

I have noted your feedback about the pool area and would like to assure you that we are consistently making changes to our products and a refurbishment is planned in 2014.

My team and I look forward to welcoming you in the near future and wish you a very Happy New Year.

Sincerely

Nitin Bhatia
General Manager
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India
Top Contributor
84 reviews 84 reviews
54 hotel reviews
Reviews in 49 cities Reviews in 49 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 10, 2013

I had an oppurtunity to stay there only a few hours.
Check in was very easy and the staff at the reception was very friendly.
Very large room with wifi and a coffee bar.
The Hotel was very reasonably priced and the restaurant too had good food.
It was a very busy evening in the restaurant hence the staff was a little confused and made small allowable mistakes but overall a very good experience.
The Hotel is approx 15 to 20 minutes from the Airport and I had to leave early at 0430 AM and the taxi ordered by the Hotel was waiting when I checked out.
Will always stay here whenever I happen to be here again.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitin B, General Manager at Novotel Krakow City West, responded to this review, December 12, 2013
Dear Guest,

Thank you for posting your feedback about your recent stay at Novotel Krakow City West. I am pleased that you were satisfied with the friendliness of the staff , the large room size and restaurant. I have carefully noted your comment about the restaurant service during a very busy night and we will strive to improve on this aspect.

Look forward to welcoming you back in the near future and may I take this opportunity to wish you and your family a Merry Christmas and the best for 2014.

Sincerely

Nitin Bhatia
General Manager
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Croydon, United Kingdom
Top Contributor
603 reviews 603 reviews
224 hotel reviews
Reviews in 138 cities Reviews in 138 cities
1,043 helpful votes 1,043 helpful votes
4 of 5 stars Reviewed December 9, 2013

This Novotel is our regular hotel in Krakow. Friendly and helpful staff. Though only the third visit in 2013, we were instantly recognised by them. Some have worked there many years. Krystyna, the lively bartender, told us she had worked there since it was a Holiday Inn .

At this time of the year, the single suite (619) cost barely GBP 60 per night and was extremely good value for a two room unit with a bed in each. There were 2 toilets and the single bathroom had a walk-in shower separate from the bath. One useful improvement could be a handrail to assist getting out of the shower onto a tiled floor. The suite had an iron and board, so we were able to wash and iron several times during our 8 days. Previous guest had inconsiderately smoked during his/her stay and it took a while to clear the residual smell.

Breakfast is buffet style and has become more basic with less choice since our previous stays but we were able to get fresh juice and fruit salad after expressing a wish for them. Sofia in the breakfast room was invariably helpful and friendly.

There is a smallish pool on ground floor which looked to have been refurbished. Staff ensured someone was there at 07:00 when I wanted to use it. Nobody else seemed to want it at that hour.

The former business centre with two computers and a printer is no more and there is now just the standard Apple computer in the hall which is in every Novotel. If you need more, just off Stary Rynek, Nandu is a good cyber place for internet and general office facilities. The one (@Planet) on the square itself now has cigarette smokers so I have abandoned it after almost 10 years.

At 2100 there is a free taxi service back from old town. Otherwise we found bus 501 or 139 to Plac Inwalidow then tram 4 or 8 was best combination, but other permutations exist for getting from the hotel to the Old Town.

The redesigned bar is welcoming. Krystyna is efficient and friendly.

Throughout our 8 days we did not once catch sight of the Manager (sharp contrast with his predecessor) but Bart the Sales Manager dealt quickly and well with any requests or comments we had.

Other guests seemed mainly male and mainly business travellers. We saw several companies from across the road hold meetings in hotel conference facilities.

To sum up, a comfortable and happy stay and we plan to return next year

Room Tip: Choose 619 if you want a two-room unit
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nitin B, General Manager at Novotel Krakow City West, responded to this review, December 12, 2013
Dear Mr Reynolds

Thank you for posting your extensive comments about your recent stay at Novotel Krakow City West. We are delighted that you were satisfied with the newly designed lobby and bar and the team was as friendly as ever.
I have carefuly noted your feedback about the smoke smell in the room, handrail in the shower and the choices offered during breakfast. Whilst I am pleased to advise that since July 2013 the hotel is 100% smoke free, we will ensure that the room is fully refreshed in future. The breakfast offer is standardised accross the Novotel Poland network, however the team is always willing to offer alternatives if asked by a guest.
It is always a pleasure to welcome you back to Novotel Krakow City West and regretablly on this occassion due to prior work commitments I was unable to meet you, I look forward to meeting you during your next stay with us.
The team and I wish you and your family a very Merry Christmas and the best for the new year.

Sincerely

Nitin Bhatia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Krakow City West

Address: Al. Armii Krajowej 11, Krakow 30-150, Poland (Formerly Novotel Krakow Bronowice)
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Best Value Hotel in Krakow
#25 Business Hotel in Krakow
#31 Family Hotel in Krakow
#31 Luxury Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Krakow City West 4*
Number of rooms: 304
Official Description (provided by the hotel):
The Novotel Krakow City West is a 4 star hotel conveniently close to the centre of Krakow. Complimentary WiFi internet and conference rooms for up to 350 people will help your business trip run smoothly. For a relaxing break, we offer the largest rooms in town with air conditioning and satellite TV for your comfort. The hotel is just 15 minutes from the airport with onsite parking and a free shuttle bus to and from the city centre. Enjoy our restaurant, bar, indoor swimming pool, sauna and casino. ... more   less 
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Also Known As:
Novotel Krakow Bronowice Hotel Krakow
Accor Krakow Bronowice
Krakow Novotel

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