Stayed here for a pre Xmas break, & although I wouldn't class it as a 5* more a 4*I would certainly stay here again. The room was small but clean & comfortable, not as basic in style as a UK Hol Inn .Not much of a view, but the hotel is central & main attractions fairly close which is a plus in cold weather! Breakfast was very good, plenty of choice, a request for fried eggs etc was no problem(lots of other guests seemed to ask for this).Staff were extremely helpful & friendly.I only had one evening meal here & it was v expensive. Plenty of lovely eating places in Krakow & very reasonable. We booked two excursions via the hotel & couldn't have asked for better service .The guides were excellent. Found Krakow a great place & the people friendly lots of interesting places, will certainly go back & stay at this hotel.