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“Great Hotel” 5 of 5 stars
Review of Holiday Inn Krakow City Center

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Holiday Inn Krakow City Center
5.0 of 5 Hotel   |   Wielopole 4, Krakow 31-072, Poland   |  
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Ranked #53 of 248 Hotels in Krakow
Certificate of Excellence
morecambe
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great Hotel”
5 of 5 stars Reviewed November 17, 2012

First and last impressions of this hotel were very good. Very clean, beautiful room well maintained. The staff were well trained and polite, nothing was too much trouble.
As other reviews say only a 5 minute walk to the main square where there were plenty of shops bars cafes music etc. A beautiful part of the city. Also only 15 mins walk to Schindlers factory and 10 mins to the Jewish quarters well worth a visit. Thank you would book again and so would my three friends.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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887 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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English first
ashdod
1 review
5 of 5 stars Reviewed October 24, 2012

Me and my friend are very satisfied with this hotel.It is impeccably clean and the hotel staff are very friendly,courteous and very helpful.We had sumptous meals as there are varied selections of meat, delicacies among others.Moreover; the hotel is in a very good location as most of the main tourist attractions in the city are within short walking distance..no need to take a cab or a bus.This hotel is definitely a home away from home.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ploiesti, Romania
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed October 20, 2012

Very convenient location to reach by foot Krakow's historical city center - 5min from main square.
Impressive elegant entrance and lobby, spacious and well equipped rooms (I had a huge bathroom). Room furniture was very comfortable and well maintained. However, this is the first hotel where I saw minibar door sealed :) Staff is very kind, helpful and friendly, be it at front desk, bar or restaurant. By the way, this is a common behavior of people in Krakow, taxi drivers, shop assistants or waiters, they were very polite and helpful.
Rich buffet breakfast, with the exception of coffee :(

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
133 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed October 17, 2012

We enjoyed our stay at the hotel despite being "bumped" the first night to another hotel due to overbooking. No real problem as they organised everything and upgraded us on our return for the rest of the trip. Decent breakfast but pretty basic bar for a Holiday Inn . Great location only a few minutes walk from the Unnesco World Heritage listed main square. Not a hotel with any real soul but fulfils the "Holiday Inn " experience. Would certainly go back.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed October 7, 2012

The hotel is located about 10 minutes walk from the main market square. The front desk was quite friendly and spoke fairly good English. The breakfast was decent with a good selection of chase and cold meat. Overall, it was a nice stay. However, I felt a bit uncomfortable when I ordered a private tour from a brochure through front desk and ended up with a hotel van with driver that did not speak a word of English, instead of a Mercedes promised on the brochure. Fortunately, we mainly needed a car to Auschwitz which provided guided tour by the museum.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Yorik City
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed October 3, 2012

Of all the hotels we stayed in during our current trip to 4 Eastern European cities, this was my favorite. The room had western-style amenities and the bed was extremely comfortable. The hotel has 3 buildings--two are new and modern and the third is a historic palace. We had the good fortune to stay in the historic section. The only drawback is the low, sloping ceilings, which others have mentioned. You just have to be careful on that side of the room. Staff members were all very helpful. Breakfast tip: The hotel is at the point where Wielopole and Starowsilna meet. Cross to Starowsilna and turn left and go about 2 blocks, where you will find a bakery with excellent coffee and pastries.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shmaria, General Manager at Holiday Inn Krakow City Center, responded to this review, October 24, 2012
Dear Guest,
Thank you for your review with excellent rating of Holiday Inn Krakow and for recommending our hotel to other travelers.
I am sending you my best personal regards hoping to welcome you soon in our hotel.

Yossi Wircer
General Manager
Holiday Inn Krakow City Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
262 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 401 helpful votes
3 of 5 stars Reviewed September 30, 2012

I have stayed three nights in HI Krakow City Center in September, business trip. I have booked room direct as hotel's website didn't show any availability. Unfortunately I have to rate this review only 'Average' - this hotel didn't meet my expectations and I wasn't too happy with few small things (easily avoidable).

Firstly, what I do LIKE with this hotel...
- LOCATION - minutes from Main Square and Old Town, close to Railway and Bus Station, shops, restaurants and clubs, one of the best locations in central Krakow.
- BREAKFAST - great selection of different meals and drinks. Price (if not included in your price) is 60 PLN (approx. 15 EUR), not cheap, but worth it. Staff there was always attentive, helpful and welcomed all guests with true smile.
- WELCOME SWEETS box waiting for me in my room with the personalized letter. That was nice. Complimentary voucher for one drink was provided at the time of checking-in.

Unfortunately, there are few things I DIDN'T LIKE...
- I understand, that all hotels swipe your credit card for guarantee, this is standard procedure, but after check-out I had two times the same transaction blocked (one posted one blocked for another 5 days). There is something wrong with the procedure. Bill was accurate and blocked amount disappeared, but that was annoying.
- I have added my Priority Club Rewards card number before arriving to the hotel, but I had to fight for my points after. PC team was saying that 'this was not eligible rate', Reception staff that 'of course eligible' and Reservations again that this was 'a gesture of good will'. Guys! Decide what your version is and don't confuse everybody. Everything was explained and sorted out, but still that shouldn't have happen. Simple information that this is special rate (which I wasn't aware, neither Reception staff) would be enough. Lack of COMMUNICATION between Reservations/Reception/Priority Club is very annoying.
- I had my reservation made for 1 person, but I have received room with two single beds. Why? What's the point? That's why you have this information available in the client's profile in advance to allocate it (or try) right. I was explained after that I was actually upgraded to Executive room and there were no rooms with 1 King bed available. Funny, that nobody even told me that I was upgraded. I appreciate that, but would be great to tell client that 'something extra' has been done. I'd be very happy and probably not even mention room type at all...
- BATHROOM wasn't the best either. Shower curtain should be 5 cm longer and that would stop entire floor flooding. One evening I had to use all towels to remove water from the floor. Bathtub construction allows water to 'go around' and then fell down to the floor. Above shower you could see quite ugly ceilings stains and marks. That should not happen (or be seen by guests) even in lower standard hotels (just to remind: this was the Executive room).
- INTERNET access in the room it's just a joke. Hotel is considered as a business hotel, but cannot offer a Wi-Fi access in the room! There is wired Internet, but... cable is 40 cm long!!! Did you ever try to connect something there??? In the lobby there is free Wi-Fi, but you need to ask for a small piece of paper with crazy complicated log-in details and password. Why would you need that? Name and room number should be enough to avoid any abuse of this service.
- One night (approx. 9 pm) when I was leaving my room there was set of dishes outside in the corridor (somebody finished their ROOM SERVICE meal). This was the same few hours later and following morning. It was taken approx. 8-9 hours later.

Overall experience wasn't too happy for me. I know that these 'issues' are not really that important, but I think for the price you pay there, this should not happen. Holiday Inn Krakow City Center is good hotel, but could be even better. Great location and comfortable rooms, but there is a lot to be improved. Competition in this area is very high and hotel needs to do everything they can to be on the highest possible level of service and comfort provided to their guests. I would probably come back to this hotel and I really hope that that will be 5*.

I would like to thank all staff members, who helped me with sorting out these issues with points and payments.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Krakow City Center

Address: Wielopole 4, Krakow 31-072, Poland
Phone Number:
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Business Hotel in Krakow
#24 Family Hotel in Krakow
#26 Luxury Hotel in Krakow
#35 Romantic Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:5 star — Holiday Inn Krakow City Center 5*
Number of rooms: 237
Official Description (provided by the hotel):
Holiday Inn Kraków City Centre hotel is conveniently located in the heart of Kraków's Old City, only minutes away from the main Market Square, Kazimierz Jewish Quarter, Wawel Castle, the central train station and bus terminal, and Kraków's biggest shopping centers. ... more   less 
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Also Known As:
Holiday Inn Krakow City Hotel Krakow
Krakow Holiday Inn

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