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“Friendly hotel” 4 of 5 stars
Review of Best Western Hotel Galicya

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Best Western Hotel Galicya
3.0 of 5 Hotel   |   ul. Rzemieslnicza 4, Krakow 30-403, Poland (Formerly Hotel Galicya)   |  
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Ranked #70 of 242 Hotels in Krakow
Perpignan, France
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Friendly hotel”
4 of 5 stars Reviewed June 13, 2013

This hotel was ideally located about 10 mins by tram from the old centre of Kracow (we also had an easy slow walk into the centre which gave a chance to see city life away from the centre of town). Our room was large and well furnished with a comfortable bed, easy chairs and WiFi connection. The staff were friendly and helpful - arranging taxis, explaining how to get a train, where to get the tram, advising on airport shuttles etc. All the reception staff spoke good English. The breakfast was very good with a standard selection of cereals, breads, scrambled egg and bacon, plus Polish cold meats, pickles, eggs and other local specialities.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Hotel Galicya, responded to this review, June 17, 2013
Dear guest,

We are pleased to read such a positive review about our hotel.
Although the hotel is outside the city center has many other advantages which compensate and even it is appreciated. We strive to provide our guests with all their needs and we are pleased that our guests appreciate our efforts.
We hope that at the next scheduled visit in the beautiful city of Krakow You will also choose our hotel!
Best wishes from the hotel staff!

Best regards
Iwona Sulikowska
Manager
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126 reviews from our community

Traveler rating
    52
    56
    15
    2
    1
See reviews for
22
52
4
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Lockerbie
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 5, 2013

I stayed at this hotel in May with my husband. His mother booked it as a city break. She had visited before with her school - I believe it can be popular with secondary school pupils at certain times of the year. The hotel is a shortish drive from the airport and is very well served by public transport. All areas of the hotel are very, very clean. You could eat off the bathroom floor! Carpets were clean and not worn, bedding was new, crisp, white and comfortable. Rooms were well appointed and contained all the basics. This is a minimal-frills hotel but just what we wanted - clean and comfortable after sight seeing. The breakfast was delicious and fresh. Plenty choice of tasty Polish food as well as cereal. Hope to return to explore exciting Krakow further.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Hotel Galicya, responded to this review, June 7, 2013
Dear Guest,

Thank you for the wonderful review of our hotel and services.
The main thing for us is that we have fulfilled your expectations and you had a pleasant stay at our hotel. We are constantly trying to raise the standard of our hotel to make all guests feel fully satisfied.
We hope you visit us again in our hotel and Krakow where is still many beautiful places to see!

Best regards
Iwona Sulikowska
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 3, 2013

Stayed at this hotel for a weeks holiday to explore Krakow. Only left this morning and must say cannot fault the hotel or it's staff at all. The hotel is spotlessly clean, the staff are very friendly and knowledgeable of the area.
Location is a short bus / tram ride out of town but public transport is ridiculously cheap. We walked about the area late at night and felt perfectly safe (40 year old woman and 10 year old son)
We went to Auschtwitz, The Salt Mines and ventured to Myslenice ourselves using public transport. Very easy to negotiate and very cheap. Definitely a must do.
Breakfast at the hotel is adequate, very fresh and plentiful in supply.
We fell in love with Krakow and wish our stay could have been longer, I was quite apprehensive when we flew out, not sure what to expect at all. But believe me you won't be disappointed in either the hotel or the destination. Hopefully we will return again soon and explore more places.

Thank you Hotel Galicya - we had a wonderful time :)

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Hotel Galicya, responded to this review, June 5, 2013
Dear Guest,

It is our pleasure getting such a wonderful review about our hotel.
It is very motivating and a great satisfaction for our work.
The whole team really thank you and we would like to invite you to the next visit to our hotel and beautiful city of Krakow. We assure that we will make every effort to make your next stay as pleasant and full of positive impressions.

Best regards
Iwona Sulikowska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Top Contributor
54 reviews 54 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed June 1, 2013 via mobile

Tucked away in ul. Rzemies lnicza...a district if Krakow this hotel is in a quiet but conveniently placed locale. No sound of trams as you would if you chose other hotels in heart of the city. Is it far from the centre square ?...not at all...the number 8 or 10 trams will get you into the centre in 7mins. These trams are a 3 mins walk from the hotel entrance. The reception staff were courteous and efficient and attentive on arrival. Porter service is at hand as soon as you walk in to help with luggage. Bright modern aspect on entering with restaurant and bar directly on right side foyer ...ideal and conveniently placed for refreshment on arrival after journey ! Rooms are spacious and clean. The bathroom is directly placed as you walk in though it felt a little cramped around the wash basin and WC. The shower is spacious and modern and all it
it very a clean. The bed is very comfortable with lovely soft broad pillows and starch white linen. Plenty of robe space and bedside draws. LCD tv hair dryer but no tea/coffee facilities which I found odd. Room service is available at no extra cost and they bring refreshment direct to your room very quickly...staff are very efficient and courteous here ! Restaurant meals are good and expect wholesome and hearty polish food...convenience foods almost unheard of in Poland so very fresh salads all year round are common and potato with chicken very popular. This hotel prepares excellent breakfasts...plenty of cereal..eggs...cheese and meats.sesame and poppy seed bread and lovely honey and plum jams. Euro will be in next year...enough said...go now and get good value for your zloty !

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Hotel Galicya, responded to this review, June 7, 2013
Dear Guest,

This wonderful feedback is the best reward for our work.
Many guests worried that the hotel is outside of the center but already after arriving at the hotel admit that it is very good and fast access to the center, and after a day of sightseeing is nice to relax in peace and quiet room in our hotel.
Your experience of staying in a hotel is very important to us and give us guidance as we can still improve and change some things in our hotel and all services.
We look forward to your next stay with us and we will certainly make every effort so that will be also successful!

Best regards
Iwona Sulikowska
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2013

Excellent price, nice, clean hotel, comfortable beds and very helpful and friendly staff. Not a central location but drive to Krakow was not very long. Breakfast was good, check in and out very quick, highly recommend this hotel and would stay again.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Hotel Galicya, responded to this review, May 27, 2013
Dear Guest,

On behalf of the hotel staff we thank you very much for such positive feedback about our hotel and services. We are constantly trying to improve our standard of the hotel and always meet the requirements of every guest.
We hope that we will be able to host You again in our hotel and beautiful city of Krakow.

Best regards
Iwona Sulikowska
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llanrwst, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 5, 2013 via mobile

Great hotel very clean staff very very helpful and spoke good English breakfast was very good with a lot of choice and pleasant waitress easy to get into city centre on plentiful cheap trams only 2 minute walk away highly recommend this best western and hope to return one day ourselves

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Hotel Galicya, responded to this review, May 6, 2013
Dear Guests,

Thank you very much for such a good review about our hotel.
We always make sure that every guest can feel comfortable and enjoy their stay in our hotel.
Such opinions add us a lot of positive energy to continue the good work.
Thank you for visiting our hotel.
We will wait for your next visit at the Hotel Best Western Galicya and beautiful city of Krakow.

Best reagrds,
Iwona Sulikowska
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, England
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 29, 2013 via mobile

I stayed here for 3 nights in April 2013. The hotel is outside the city centre but only a short tram ride away. The tram stop is a 5 minute walk away and the number 8 and 10 trams run very often and are cheap.

The hotel is very clean and the staff are friendly and helpful.

Breakfast is mainly continental but has scrambled egg and polish sausage. Very tasty indeed.

Rooms are a good size and clean.

I would love to return to krakow and would definitely stay here again.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Hotel Galicya, responded to this review, May 6, 2013
Dear Guest,

We are looking forward very much for such a positive review about our hotel.
We always try to meet the needs of every guest.
Although the hotel is located farther from the center has its positive benefits.
After a busy day in the city in our hotel you can easily relax in peace and rest.

Thank you for choosing our hotel and we invite you to visit us again!

Best reagrds
Iwona Sulikowska
Manager Hotel Best Western Galicya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Galicya

Address: ul. Rzemieslnicza 4, Krakow 30-403, Poland (Formerly Hotel Galicya)
Phone Number:
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#22 Best Value Hotel in Krakow
#26 Family Hotel in Krakow
#57 Romantic Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Hotel Galicya 3*
Number of rooms: 63
Official Description (provided by the hotel):
The Best Western Hotel Galicya is a comfortable hotel located in the Podgorze district, known for its interesting urban buildings and the numerous companies which have decided to open offices here. ... more   less 
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Also Known As:
Galicya Hotel Krakow

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