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“Cracking stay at Krakow” 4 of 5 stars
Review of Best Western Hotel Galicya

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Best Western Hotel Galicya
3.0 of 5 Hotel   |   ul. Rzemieslnicza 4, Krakow 30-403, Poland (Formerly Hotel Galicya)   |  
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Ranked #67 of 241 Hotels in Krakow
Manchester, England, United Kingdom
Top Contributor
54 reviews 54 reviews
9 hotel reviews
Reviews in 24 cities Reviews in 24 cities
63 helpful votes 63 helpful votes
“Cracking stay at Krakow”
4 of 5 stars Reviewed June 1, 2013 via mobile

Tucked away in ul. Rzemies lnicza...a district if Krakow this hotel is in a quiet but conveniently placed locale. No sound of trams as you would if you chose other hotels in heart of the city. Is it far from the centre square ?...not at all...the number 8 or 10 trams will get you into the centre in 7mins. These trams are a 3 mins walk from the hotel entrance. The reception staff were courteous and efficient and attentive on arrival. Porter service is at hand as soon as you walk in to help with luggage. Bright modern aspect on entering with restaurant and bar directly on right side foyer ...ideal and conveniently placed for refreshment on arrival after journey ! Rooms are spacious and clean. The bathroom is directly placed as you walk in though it felt a little cramped around the wash basin and WC. The shower is spacious and modern and all it
it very a clean. The bed is very comfortable with lovely soft broad pillows and starch white linen. Plenty of robe space and bedside draws. LCD tv hair dryer but no tea/coffee facilities which I found odd. Room service is available at no extra cost and they bring refreshment direct to your room very quickly...staff are very efficient and courteous here ! Restaurant meals are good and expect wholesome and hearty polish food...convenience foods almost unheard of in Poland so very fresh salads all year round are common and potato with chicken very popular. This hotel prepares excellent breakfasts...plenty of cereal..eggs...cheese and meats.sesame and poppy seed bread and lovely honey and plum jams. Euro will be in next year...enough said...go now and get good value for your zloty !

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Hotel Galicya, responded to this review, June 7, 2013
Dear Guest,

This wonderful feedback is the best reward for our work.
Many guests worried that the hotel is outside of the center but already after arriving at the hotel admit that it is very good and fast access to the center, and after a day of sightseeing is nice to relax in peace and quiet room in our hotel.
Your experience of staying in a hotel is very important to us and give us guidance as we can still improve and change some things in our hotel and all services.
We look forward to your next stay with us and we will certainly make every effort so that will be also successful!

Best regards
Iwona Sulikowska
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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124 reviews from our community

Traveler rating
    51
    55
    15
    2
    1
See reviews for
22
51
4
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Vancouver, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2013

Excellent price, nice, clean hotel, comfortable beds and very helpful and friendly staff. Not a central location but drive to Krakow was not very long. Breakfast was good, check in and out very quick, highly recommend this hotel and would stay again.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Hotel Galicya, responded to this review, May 27, 2013
Dear Guest,

On behalf of the hotel staff we thank you very much for such positive feedback about our hotel and services. We are constantly trying to improve our standard of the hotel and always meet the requirements of every guest.
We hope that we will be able to host You again in our hotel and beautiful city of Krakow.

Best regards
Iwona Sulikowska
Manager
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Llanrwst, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 5, 2013 via mobile

Great hotel very clean staff very very helpful and spoke good English breakfast was very good with a lot of choice and pleasant waitress easy to get into city centre on plentiful cheap trams only 2 minute walk away highly recommend this best western and hope to return one day ourselves

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Hotel Galicya, responded to this review, May 6, 2013
Dear Guests,

Thank you very much for such a good review about our hotel.
We always make sure that every guest can feel comfortable and enjoy their stay in our hotel.
Such opinions add us a lot of positive energy to continue the good work.
Thank you for visiting our hotel.
We will wait for your next visit at the Hotel Best Western Galicya and beautiful city of Krakow.

Best reagrds,
Iwona Sulikowska
Manager
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Liverpool, England
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 29, 2013 via mobile

I stayed here for 3 nights in April 2013. The hotel is outside the city centre but only a short tram ride away. The tram stop is a 5 minute walk away and the number 8 and 10 trams run very often and are cheap.

The hotel is very clean and the staff are friendly and helpful.

Breakfast is mainly continental but has scrambled egg and polish sausage. Very tasty indeed.

Rooms are a good size and clean.

I would love to return to krakow and would definitely stay here again.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Hotel Galicya, responded to this review, May 6, 2013
Dear Guest,

We are looking forward very much for such a positive review about our hotel.
We always try to meet the needs of every guest.
Although the hotel is located farther from the center has its positive benefits.
After a busy day in the city in our hotel you can easily relax in peace and rest.

Thank you for choosing our hotel and we invite you to visit us again!

Best reagrds
Iwona Sulikowska
Manager Hotel Best Western Galicya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrington, United Kingdom
Top Contributor
88 reviews 88 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 18, 2013

This hotel, although a little outside of the city centre, offers a great price and is a good place to stay. The staff were very helpful, spoke perfect English and made us feel very welcome. It was a 10-15 mins tram ride to the centre or a 20 zloty(including tip) taxi ride. The beds were comfortable and the breakfast was fine. I will certainly use this hotel again if I revisit Krakow, which I hope to do.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Hotel Galicya, responded to this review, April 24, 2013
Dear Guest,

On behalf of the entire team , thank you very much for your positive comments about our hotel.
We know that the hotel which is not located in the city center also has its advantages, and we try to take advantage of this and provide our guests with everything they need to feel comfortable.
We invite you to visit us again and magical city of Krakow.

Best regards
Iwona Sulikowska
Manager Hotel Best Western Galicya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 18, 2013 via mobile

What a great experience, staff were so friendly especially Anna all spoke english well. Room kept clean and tidy and breakfast had a good selection. 2 min walk to tram and easy access to market square takes 20 mins once you have worked out the ticket machine on board...fairly easy. Hotel location is nice and peaceful rather than those close to tram lines in town. Staff happy to meet all requests, got ourseves a kettle from reception to make hot drinks also provided with adapter for our own equipment. No doubts about staying here again lovely staff and lovely hotel, we love Poland.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iwona S, Manager at Best Western Hotel Galicya, responded to this review, April 24, 2013
Dear Guest,

We are very proud of this positive opinion about our hotel.
Since joining Best Western, we try to raise our standards and qualifications. Your opinions are very important to us and gives us positive energy to continue our work and tips on how we can still improve our services.
We will be happy once again to host you in our hotel and beautiful city of Krakow.

Best regards
Iwona Sulikowska
Manager Hotel Best Western Galicya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2013

Many thanks for a lovely hotel. and staff were great. we had lovely food here and i would like to thank MARTA who was a great help and really friendly i would definitely come back to this hotel,would also recommend using the hotel to book days trips eg aushwitz .because the guide was excellent.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel Galicya

Address: ul. Rzemieslnicza 4, Krakow 30-403, Poland (Formerly Hotel Galicya)
Phone Number:
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#25 Family Hotel in Krakow
#58 Romantic Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Hotel Galicya 3*
Number of rooms: 63
Official Description (provided by the hotel):
The Best Western Hotel Galicya is a comfortable hotel located in the Podgorze district, known for its interesting urban buildings and the numerous companies which have decided to open offices here. ... more   less 
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Also Known As:
Galicya Hotel Krakow

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