The hotel is nice and the grounds and the garden are very nice. The rooms are tastefully furnished and the lobby is very inviting. The hotel provides a good buffet breakfast with a chef preparing eggs to suit your taste. The hotel is just outside the centre of Krakow and is very conveniently located for the airport. There is free internet available.
However, the staff are not well trained. They are willing to help but somehow the final delivery does not take place. The room service is not reliable. On one occasion they told us that our order will take 20 mins. but 45mins. later there was no sign of our order. As we were in a rush to go out, we had to cancel. When you check-in, make sure that there are bathrobes and kettle in the room. Our kettle was rusty and when we boiled water for the first time, we got brown water. We had to have our kettle replaced.
There were two of us but there was only one bathrobe in the room. We did not bother to complain, which was a mistake on our part. On the last day when we were checking out, we were accused of stealing a bathrobe. That really annoyed me as our taxi was waiting to take us to the airport. I threatened them that I will bring my suitcase and tip it over the reception so that they can check that I am not stealing anything. In the end they let us leave. This was a sour ending to a very pleasant stay in Krakow.
- Also Known As:
- Crown Piast Hotel And Park
- Crown Piast Hotel Park
- Crown Piast Krakow
- Reservation Options:
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