As other reviewers have stated, yes this is a 3 star hotel, but it is top of it's game for this rating. From the moment we arrived we were made to feel very welcome by all staff. We were collected from the airport by a member of the hotel's team who chatted away happily to us about sites we were driving past (charge - 100 zloty from airport to hotel, 80 zloty on the return journey ((a little more on the first journey as they park up the people carrier)) just E-mail the hotel directly to book). Check-in was easy and quick and after dumping our cases in our pretty room (with a spacious bathroom), we headed straight down to their patio for drinks. What a start to our mini break!
The hotel is barely ten minutes from the main square (remember, left out of the hotel, then left, left and a right - a very simple route, no getting lost) and yes it is opposite an ambulance depo, but what can you expect from a major city. Our room was based at the front of the hotel and we slept with the window open every night. A couple of times we heard the ambulances, but they are mindful of late hours and usually turned sirens on once well clear of the hotel.
Breakfast was simple but plenty of choice and regularly replaced with waitresses being visible to help at all times.
We visited Auschwitz and Birkenau using escapetopoland.co.uk, and can highly recommend going by mini van as you are a smaller group and gain more of an experience and feel for the camps compared to the large bus load tours we witnessed. Again a gentleman of a driver and a fantastic tour guide.
Krakow itself has plenty of bars and restaurants. Be mindful of the terrace tax that is added to your bill at the end if you sit out on the main square though.
A restaurant that was recommended to us by an ex-pat was Pimiento. A little more pricey, but still cheaper than England. To look in you believe it is an indoor restaurant but ask to sit in their fore-courted garden and it is like another world. No rushing you through your meal for the next sitting at the table and they are happy to recommend courses and wine. We both agreed the best Argentian steaks we had ever had, and my friend has travelled the world.
Don't get me wrong, the temperature being in it's 30s always puts a different spin on things, but we could not have asked for more and both agreed we would stay at the exactly the same hotel again - as you will want to visit Krakow again believe me.