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“a good apartment, not a hotel.” 4 of 5 stars
Review of Crystal Suites chez Helena

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Crystal Suites chez Helena
3.5 of 5 Condominium   |   ul. Szeroka 14, Krakow 31-053, Poland (Kazimierz)   |  
Hotel amenities
Ranked #3 of 320 Specialty Lodging in Krakow
Certificate of Excellence 2014
Lund
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“a good apartment, not a hotel.”
4 of 5 stars Reviewed August 24, 2013

Very nice and renewed apartment, just in the center of Jewish quarter. Nearest restaurant is in 5m from the door. I would strongly recommend it, but there is a catch. This is indeed apartment, not a hotel. We arrived pretty late (making a note to the place), and faced closed door even without a bell. So, for a 5 minutes I was quite uncertain what to do - to continue knocking or to look for another hotel..
We were staying just for 2 nights, which is short in a way, but I didn't see a cleaning lady, which probably ok for an apartment. We paid for the breakfast, but it turned out that it is served in next-door hotel, which is not a big deal, of course..
As I already said, I probably expected the hotel service (since the price was a hotel-a-like).

In the same time, I am sure that for some travellers this place could be very attractive - it has fully equipped kitchen, including fridge and microwave.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerC119, General Manager at Crystal Suites chez Helena, responded to this review, August 26, 2013
Dear Guests,

Thank you for your valuable review! As you noticed, Crystal Suites chez Helena are serviced apartments – not a hotel. Although our reception is opened 9 AM – 9 PM, we never leave our guests unsure of their arrival and always wait until everyone is safely checked-in. Thanks to your comment, we have noticed that doorbell might have not been signed and visible enough, but we fixed this issue at once.
Crystal Suites chez Helena serviced apartments, offer once a week cleaning service. Breakfasts for our Guests are served in the next door, 10 meters from our building. Additionally, there is a fully equipped kitchenette in every apartments giving the opportunity to prepare your own meals (just in case!)

Again, thank you for your input!

Kind regards,
Krzysztof Chlebek
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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133 reviews from our community

Traveler rating
    114
    18
    0
    1
    0
See reviews for
30
54
10
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed August 24, 2013

We were staying in apartament nr 5, sunny, with balcony, very clean. The most important is great location. In heart of Kazimierz Jewish quarter, very interesting, surrounded by coffee shops and lovely restaurants full of character. Staff very helpful.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 19, 2013

The decor, design and layout of the apartment was fabulous as were the facilities within the apartment. It had all of the comforts of a home away from home. It is situated in the Jewish quarter, which although is not the main center of Krakow, it has oodles of charm in its own right with plenty of restaurants located right outside and a lively nightlife available nearby.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 18, 2013

Clean luxurious apartments with all necessary amenities. Perfect spot next to tram and in the heart of the best neighborhood of Krakow, Kazimierz. Especially the rooms in the back of the building were very quiet, but rooms at the streetside also were well isolated. Helpfull staff, can book various trips for you.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed August 13, 2013

I can recommend Crystal Suites to everyone! Its location is perfect to have a good impression of the old city of Krakow and is situated at a pretty square with lots of lovely restaurants. All the sights are easy to go by foot and otherwise there is a taxi place in front. The moment you enter the Crystal Suites all the street noise will disappear and you will find rest in the clean, well designed apartments. And the beds are amazing! It was a real pleasure to stay there.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leeuwarden, The Netherlands
1 review
4 of 5 stars Reviewed August 7, 2013

Very relaxed place appartment to stay during visit to Krakow in general and Kazimierz Jewish district since appartment is located in Kazimierz...parking needs to be paid till 8 PM but is safe and in front of appartment complex...restaurants just after opening your frontdoor and life Klecmer music as well...in Krakow and Poland in general the temperature can be high in the summer so ariconditioning is then not a luxury...luckely the appartment has an airco...in general we recommend the appartment and will be back in the future for some longer stay...breakfast ar Rubinstein restaurant is value for money too :)

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pilsen, Czech Republic
Top Contributor
67 reviews 67 reviews
38 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed August 1, 2013

This place was amazing. The location, desk clerk services, the room itself. We were just sorry that we just stood there for only two nights. In my opinion you need at least three nights to explore Cracow and this place might be very good base for your trip. Highly recommended.!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Suites chez Helena

Address: ul. Szeroka 14, Krakow 31-053, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow > Kazimierz , Stare Miasto
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Airport Transportation
Hotel Style:
Ranked #3 of 320 Specialty Lodging in Krakow
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crystal Suites chez Helena 3.5*
Number of rooms: 6
Official Description (provided by the hotel):
Lying in the heart of Kazimierz, in Szeroka St, Crystal Suites blends bright interiors and individually commissioned furnishings, fabrics and artwork with modern comfort and period detail. Each of the six individually appointed apartments is named after a Rubinstein sister. ... more   less 
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