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“Superb Service!” 5 of 5 stars
Review of Krakow Direct Private Tours

Krakow Direct Private Tours
ul. Cechowa 127 B, Krakow 30-685, Poland
+48502602992
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Ranked #2 of 149 activities in Krakow
Type: Tours
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Attraction Details
Owner description: KrakowDirect.com specializes in tour and airport transfer services for international clients in the area of Krakow. We offer door-to-door private and group tours to the most interesting sites in the area such as Auschwitz-Birkenau, Salt Mine, Zakopane in Tatra mountains, John Paul II route and more. Our airport transfers are always private, timely and convenient. Our aim is to provide excellent and reliable service that guarantees the best quality of our tours and transfers.
Sharon, MA
Top Contributor
111 reviews 111 reviews
9 attraction reviews
Reviews in 48 cities Reviews in 48 cities
64 helpful votes 64 helpful votes
“Superb Service!”
5 of 5 stars Reviewed September 20, 2012

We can't say enough good things about Krakow Direct. Communication via e-mail with the office before our trip was smooth and easy, and our driver in Krakow, Martin, was prompt, courteous, and professional -- he also was a great conversationalist with a nice sense of humor who provided us with lots of insights about Polish life today.

Once we were in Krakow, we asked Martin to arrange a private tour for us in English at Auschwitz-Birkenau. The guide he found for us was excellent and helped us walk through the camps at a reasonable pace, mostly away from the crowds. Also, Martin drove us between the two sites, saving us the hassle of dealing with the crowds using the "regular" shuttle bus services.

Krakow Direct provided us with superb service throughout our visit, and we highly recommend it to anyone needing airport transfers or private tours in Krakow!

Visited September 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 reviews from our community

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Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Pittsburgh, PA
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Great service - airport transfers and tours”
5 of 5 stars Reviewed September 10, 2012

We booked our round-trip airport to hotel transfers as well as a private tour to Aushwitz-Birkenau combined with the Wadowice (Pope John Paul II) tour and also a group tour to the Salt Mine.

In all cases the drivers were prompt, spoke very good English and were very accomodating. Along the way they chatted with us, gave us advice on getting around Krakow, things to do, answered our questions about cultural differences from the US and Poland. They were also almost protective, making sure that we made our way through the crowd at the attractions and that we were taken care of by the guides at the salt mine and Aushwitz-Birkenau.

Also on the way back we asked if our driver knew where the Harley Davidson store was - we couldn't find it on the map - he actually took us there and waited for us, then took us back to our hotel.

They were all very accomodating, very nice, very professional. I highly recommend Krakow Direct.

Visited September 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dewsbury, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Excellent service”
5 of 5 stars Reviewed September 7, 2012

We've used this company on two separate trips to this lovely city this year. The first visit we booked airport transfers and trips to Auschwitz and the Salt mines. The cars/buses are new and clean and the drivers were punctual, friendly and informative,
I have no hesitation in recommending this company to anyone and we shall continue to use them on future visits.

Visited August 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, California
Top Contributor
266 reviews 266 reviews
8 attraction reviews
Reviews in 189 cities Reviews in 189 cities
781 helpful votes 781 helpful votes
“Very good but recommend a private tour”
4 of 5 stars Reviewed September 1, 2012

We used this service to take us to the concentration camps and the van was a Mercedes that was very clean. What was disappointing was having to wait for a couple at their hotel that wasnt there. We spent 10-15 minutes sitting around hoping they would show up... waste of time. The driver was professional and played some tunes that may not have been enjoyed by the older people. Definitely recommend this service.

Visited September 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krakowdirect, Owner at Krakow Direct Private Tours, responded to this review, September 5, 2012
Thank You very much for your review. The couple that You were waiting for went for the tour with another company by a mistake. We have no influence on such situations which, in my opinion, are not surprising on such a competitive market like we have in Krakow. I would like to assure You that our driver played RMF FM radio all the way back from the camps. It has the best range in Poland and it is the only radio band available all the way back from the museum. Again we don't have an influence on what tunes a radio band will play. Anyway I will speak to our drivers if it is possible to improve in this matter. We always try our best!
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Nottingham
Contributor
14 reviews 14 reviews
6 attraction reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Krakow Direct”
5 of 5 stars Reviewed August 24, 2012

I found this company on Trip advisor. They were excellent. I arranged for airport transfers and a trip to Auschwitz/Birkenau.
We arrived at the airport and they were there waiting, very nice helpful driver. Again they arrived spot on time for the Auschwitz tour, the driver waited with us until the tour began and made sure we were in the right place, he was also waiting at the part where we moved to Birkenau and we were very glad he was as the transfer bus everyone else went on was packed solid, then he was waiting for our tour to end - perfect.
The transfer back to the airport went very smoothly too.
The prices were more tan reasonable.
Could not fault them and would highly recommend anyone going to Krakow to use them.
5*

Visited August 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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