We booked this 'Discover Cracow' tour through our apartment agent and athough they picked up up and dropped us back at the apartment following our visit, the group organisation and tour guide was not very good.
We were told there would be no more than 20 to 25 in our group. There was in fact nearer 60!
Yes it was very busy at Auschwitz, but we did feel we were herded through the museum and did not have the time to reflect. At Birkenau, there was no head piece so it was a struggle to hear what was being said.
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