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“Where was the customer service?” 1 of 5 stars
Review of Choco Cafe

Choco Cafe
ul. Wislna 8, Krakow 31-007, Poland
+48 12 430 30 33
Website
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Ranked #451 of 932 Restaurants in Krakow
Price range: $2 - $5
Cuisines: Cafe
More restaurant details
Restaurant details
Dining options: Lunch, Breakfast, Drinks
Description: Best chocolate, coffee and deserts experience in town. Also, we cannot forget a great selection of wines and tasty bites. All that is combined with unique interior design, our style and friendly service. Kindly please share with us your opinion. We value it!
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Where was the customer service?”
1 of 5 stars Reviewed February 18, 2014

We arrived shortly before 1030 pm ( the door advertised 1100 closing)and could sense the disapproval to start. The smirk and a glance that showed disappointment amongst the staff. No sooner did we sit and the waiter came rudely and told us he was closing in 10 to 15 min and to take a takeaway, rude and unwelcoming was all we could think!! All we came in for was a hot chocolate and would not have been long at all, if I was the owner reading this I would NOT be amused!!

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WojciechKalucki, Owner at Choco Cafe, responded to this review, March 10, 2014
Dear Customer!
We do appreciate you visited Choco Cafe and left us Your review in TripAdvisor!
We strive to increase quality of products and service all the time.

We have gathered from you all additional important details about the case you have experienced. We are deeply sorry you experienced poor service at our Cafe. We have taken corrective actions and stuff is being educated. We hope it's not going to happen again and you may enjoy visiting us again.

Any feedback we receive is great value for us!
Thank you

Wojciech Kalucki
Owner of Choco Cafe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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63 reviews from our community

Visitor rating
    26
    20
    8
    3
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Level Contributor
89 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Lovely”
5 of 5 stars Reviewed February 2, 2014

We found this lovely little café whilst wandering around near the Wawel Castle. We decided we needed a hot drink as it was so cold outside so we went in. Lovely warm Café & lovely staff. We noticed that there were a few students who were working and drinking their hot beverage.
I had a cup of Tea & my boyfriend had a Cappuccino. Please note that they don’t serve Milk with the tea so you have to ask for it! Would go again if I visited Krakow again in the future.

  • Visited January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WojciechKalucki, Owner at Choco Cafe, responded to this review, March 10, 2014
Dear Customer!
We do appreciate you visited Choco Cafe and left us Your review in TripAdvisore!
We strive to increase quality of products and service all the time.
Any feedback we receive is great value for us!
Thank you

Wojciech Kalucki
Owner of Choco Cafe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington, New York
Level Contributor
15 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Great place to relax and enjoy something sweet”
4 of 5 stars Reviewed January 11, 2014

Our daughter wanted to go to Choco for a hot chocolate but once she saw the menu she decided on one of the ice cream sundaes. She was not disappointed and finished the giant sundae herself! We also had the carrot cake, grzaniec (hot wine), and tea. Everything was great and the atmosphere was comfortable and relaxing. We'll be back on our next trip to Krakow!

  • Visited January 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WojciechKalucki, Owner at Choco Cafe, responded to this review, March 10, 2014
Dear Customer!
We do appreciate you visited Choco Cafe and left us Your review in TripAdvisor!
We strive to increase quality of products and service all the time.
Any feedback we receive is great value for us!
Thank you

Wojciech Kalucki
Owner of Choco Cafe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
1 review
“Relax”
4 of 5 stars Reviewed January 2, 2014

Nice music , nice atmosphere, delicious coffee and desert, very good location if you are near the market and want to have coffee and take a break

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WojciechKalucki, Owner at Choco Cafe, responded to this review, March 10, 2014
Dear Customer!
We do appreciate you visited Choco Cafe and left us Your review in TripAdvisor!
We strive to increase quality of products and service all the time.
Any feedback we receive is great value for us!
Thank you

Wojciech Kalucki
Owner of Choco Cafe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
milton keynes
Level Contributor
57 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Best hot chocolate ever”
5 of 5 stars Reviewed January 1, 2014

Gamster says it's the best hot chocolate she has ever had. That's high praise indeed as she's tried a few :)

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WojciechKalucki, Owner at Choco Cafe, responded to this review, March 10, 2014
Dear Customer!
We do appreciate you visited Choco Cafe and left us Your review in TripAdvisor!
We strive to increase quality of products and service all the time.
Any feedback we receive is great value for us!
Thank you

Wojciech Kalucki
Owner of Choco Cafe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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