We booked our airport transfers and trips with Krakow Tours after reading the reviews on TripAdvisor, and we are glad we did.
From making our initial enquiry to being taken back to the airport for our flight home I received excellent service.
Our airport transfers could not have been any smoother or stress free. When these people say they will meet you at a certain time, they are there at that time! On the journey from the airport to our hotel our driver(cannot remember his name) was pointing out places of interest and was very courteous.
We went to Auschwitz & Birkenau on our second day in Krakow. We arranged to be picked up from our hotel at 9am but were slightly concerned when we woke up to several inches of snow. Our diver for the day, Mark, picked us up at the hotel and apologised for being late, it was 0903! Considering the road conditions I thought we would be kept waiting a lot longer to be honest!
Mark got us to Auschwitz safely despite the conditions and then came in with us to make sure that we got on an English speaking tour. We got there about 1025 and the staff at the camp did not seem to want to allow us on the 1030 tour, however, Mark would not take no for an answer and we were not made to wait half an hour of the next tour.
After the tour of Auschwitz, Mark then took us to Birkenau and waited with us to ensure that we met up with our tour group again.
At no point did we feel rushed and after the Birkenau tour Mark asked us if there was anywhere else we would like to go. We were ready to go back to Krakow so Mark asked if we wanted to go straight back to our hotel or if we wanted to be dropped off anywhere else.
I could not fault the service we received from Krakow Tours and would recommend them to anybody visiting Krakow.
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