We were in Krakow a few weeks ago and had made arrangements for a full day Auschwitz/Salt Mine trip with these guys based largely on other feedback here. There are probably a dozen outfits now offering the same services, but we found KrakowTrip to be absolutely first rate, and we would not hesitate to recommend them.
The reservation process was very professional -- use their email if you run into problems with the online booking form, as I did. Thomas picked us up promptly in our hotel lobby at the agreed-upon time. It was snowing outside, but he was a great driver. He explained the plans for the entire day and asked if everything was OK with us. On the drive out to Auschwitz we had a entertaining and informative conversation about Krakow. Once there, Thomas made sure every single detail was taken care of. We gave him the entrance fees and he got us the tickets and made sure we were in the right place at the right time for our English-language tour group.
After the Birkenau portion of the tour, he asked us if we preferred a decent lunch or just a snack. All we wanted was snack , so we stopped at an appropriate place and he helped us order. He met us back at the car when we were ready to go.
He was just as helpful at the Salt Mine, making sure we got the right tickets for the English-language tour and waited with us until the tour started. Our group had a unusual delay getting the elevator out of the mine, but Thomas was patiently waiting for us at the agreed-upon place.
Perhaps most notably, Thomas offered to make an additional stop with us at the Krakow train station at the end of the day to try to resolve a question we had about our train travel out of the city later in the week. He was incredibly helpful working with the people at various counters to get our problem fixed. We could not have done this without his help, and it wasn't even part of the tour package.
These guys' fees are comparable to those of the other companies, but I can't imagine getting better or more personal service than we got from KrakowTrip.
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