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“Excellent Service” 5 of 5 stars
Review of KrakowTrip.com - Private Tours

KrakowTrip.com - Private Tours
Rynek Glowny, Krakow, Poland
+48 606 206 031
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Ranked #1 of 26 Transportation in Krakow
Certificate of Excellence
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Attraction details
Owner description: KrakowTrip offers you an airport transfers & the Auschwitz & Salt Mine Tours. We provide "door to door" service. KrakowTrip also offers you professional personal transport services for individual tourists and groups. Enjoy and have fun with us in Krakow.
Useful Information: Activities for older children
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“Excellent Service”
5 of 5 stars Reviewed October 28, 2012

I have just returned from Krakow. I emailed krakowtrip.com and requested info on trips. I received a prompt and detailed information and prices from Daniel. I booked the Auschwitz and Saltmine in one day tour. I received detailed confirmation via email. On the morning of our trip Thomas arrived at our hotel promptly, introduced himself and escorted us to the vehicle. He advised us on what each trip involved and asked which we wished to visit first. He suggested we could get lunch after the first trip and asked our preference either restaurant or coffee and sandwich. Upon arrival at Auschwitz he went and got us our tickets and headset, led us to the correct English speaking tour and waited with us until our guide arrived. After the tour he was waiting to take us to the second camp Birkenau. After that trip he got us a sandwich and brave us to the Saltmine. Again he got us our tickets and into the correct tour. During this tour I had an accident and badly hurt my knee. Thomas was brilliant. He was patient whilst getting me in the minivan and into the hotel. The next day he sent my sister a text message to see if I was alright. Thomas is a true gentleman and genuine nice guy and krakowtrip.com are a reliable professional tour company. The fact that their tours offer a private service as opposed to being crammed in a bus with strangers was fantastic. A true personal service. I will be using them again when I return to Krakow. Thanks again to Thomas. John - Northern Ireland

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel-Krk, Owner at KrakowTrip.com - Private Tours, responded to this review, November 15, 2012
Thank you so much for the review, we really appreciate you taking the time to review us. Daniel & Thomas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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638 reviews from our community

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Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Newcastle upon Tyne, United Kingdom
Level Contributor
62 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 55 helpful votes
“More satisfied customers”
5 of 5 stars Reviewed October 25, 2012

We arranged a saltmine/Auschwitz tour, being on a short timescale and wanting to see as much as possible. Thomas picked us up from the hotel and gave us options on how the day should run and then saw it went as smoothly as possible. He went ahead of us to buy tickets and saw that we were in the right queue at the right time which took all the uncertainty out of the equation. I certainly appreciated having the private coach to reflect on the experience of Auschwitz yet Thomas was quietly charming and helpful throughout. I cannot fault the trip and the service we received and would highly recommend them to you.

Visited October 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel-Krk, Owner at KrakowTrip.com - Private Tours, responded to this review, November 15, 2012
Thank you so much for the review, it's very much appreciated. Daniel & Thomas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Level Contributor
117 reviews
43 attraction reviews
common_n_attraction_reviews_1bd8 110 helpful votes
“Most professional, personal and helpful tour company so far”
5 of 5 stars Reviewed October 17, 2012

We have been traveling for 5 weeks now and done so many tours. Our experience with this company and Thomas, our driver, was no 1 in so many ways.
Thomas collected us at our hotel, on time, for our tour of Auschwitz and the salt mines Just 2 of us. I can't remember exactly the cost for the day but it was ridiculously cheap and the service was five star.
Thomas recommended we start with Auschwitz. Such a harrowing experience but highly recommended. Then Birkenhau , lunch and off to the Salt Mines.
At every stage Thomas looked after us like royalty. He bought our tickets, stayed with us to ensure we got the best guides, waited for us in nearby and accessible parking areas and was thoughtful and caring all day.
We took his recommendation for lunch and if you are pressed for time he will even order ahead and have it ready! Delicious and cheap too.
It is quite a long day, but very doable since we went in October and there were no lines.
On the way back Thomas dropped us at a restaurant he recommended near the square, but half the price of those on the square. It was gorgeous, thank you Thomas.
This tour company well deserves it's no 1 rating. They are fantastic. The best value and most personal and caring tour we have ever taken.

Visited October 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel-Krk, Owner at KrakowTrip.com - Private Tours, responded to this review, November 15, 2012
Thanks for the review, we're glad you enjoyed the days with us. Daniel & Thomas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi
Level Contributor
52 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 41 helpful votes
“Auschwitz and zakopane”
5 of 5 stars Reviewed October 15, 2012

Our first trip was to auschwitz. Thomas arrived on time at our apartment and took us first to auschwitz and then onto Birkenhead. He was very polite, friendly and knowledgable. He bought out tickets to auschwitz and stayed with us until our guide took over. He then took us to Birkenhead rather than have us use the shuttle bus. At the end of this visit, he took us onto the salt mines in the same day. He again showed us where to go and bought our tickets with us. At the end of the day he took us back to our hotel apartment. We would certainly recommend is company. Along the way he told us about Poland and pointed out other sights and gave us information about our stay
Our next visit was to zakopane. This time we had Thomas as our driver. His English was again excellent. He was also knowledgable, friendly and very helpful. Anytime we wanted to stop for a comfort break, he found somewhere, usually atma filing station. Thomas came with us to buy our tickets and told us what we needed to know. He left us to Visit at our own pace and waited until we had seen what we wanted to see.
If you want a reliable and friendly service look no further that these guys. They are number 1 for a very good reason

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel-Krk, Owner at KrakowTrip.com - Private Tours, responded to this review, October 17, 2012
Thank you so much for the review, we really appreciate you taking the time to review us. Daniel & Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
24 reviews
common_n_attraction_reviews_1bd8 65 helpful votes
“Thanks Tomaz”
5 of 5 stars Reviewed October 14, 2012

We are a family of 3 generations from 13 years to 72 years and we were on a 6 days trip to Krakow in August 2012 . We contacted Krakowtrip.com for sightseeing trips and also airport transfers.
We would like to recommend this firm and especially our driver TOMAZ, who was extremely helpful, friendly and most competent in arranging our sightseeing trips to our utmost satisfaction. Thank you TOMAZ for your wonderful service.

Visited August 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel-Krk, Owner at KrakowTrip.com - Private Tours, responded to this review, October 17, 2012
Thanks for the review, we're glad you enjoyed the days with us. Daniel & Thomas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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