We have been spending one single night at this place in November 2013. We made the booking well in advance trough booking.com, choosing the King's Room.
The Bathroom is superb! Double Iacuzzi bath, super shower, floor heating..... a dream!
The room was perfectly clean and equipped with flat screen TV (both in the room and in the bathroom)
No kettle or any kind of coffee/tea refreshments provided in the room
Hotel has some troubles to pre-authorise our Credit Card, and we end up providing them with 3 different cards before they could sort this out. Regarding this matter, reception team have not communicate to us by phone, only trough e-mail. As we were already abroad we have not been checking our e-mail on a daily basis and almost ends up losing our reservation
Toiletries provided were already used and most probably have been left from previous guests. If I decide to go for a 5star hotel, I would not expect this. This is totally unhygienic as people could have had any kind of skin disease. would you risk?
Reception is open between 8am and 10pm, after this time guests are alone. We had to check out early due to morning flight and at 7.20 AM nobody was available to help us. We phone the provided telephone number but still no answer from them. Sadly we had to leave our key in our room and leave a voicemail for them. We tried also to call at 10,30PM when we came back from dinner but nobody again answer either phone or bell.
What about if a guest would have been theft, or lost the key? Basically is better to mind your purse or wallet otherwise you may end up sleeping in your car.
Overall the experience was good only due to the room itself, but if you are looking for a real 5star environment I would Kindly suggest to look somewhere else.
- Official Description (provided by the hotel):
- Komorowski Luxury Guest Rooms offers exclusive accommodation in the heart of Krakow's city centre. The 2 person jacuzzis and rainforest showers in every room, in-room waterfalls, exclusive Art Deco interior design, personalized service and ideal location will make your stay in Krakow unforgettable. Located just 5 minutes walk from the Main Market Square, famous Sukiennice Cloth Market and City Hall as well as many of Krakow's biggest attractions, it is the ideal place to relax in between your excursions. ... more less
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- Also Known As:
- Komorowski Luxury Guest Rooms Hotel Krakow