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“Excellent hotel!” 5 of 5 stars
Review of Hotel Unicus

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Hotel Unicus
4.0 of 5 Hotel   |   ul. Florianska 35 Sw. Marka 20, Krakow 31-020, Poland   |  
Hotel amenities
Ranked #42 of 247 Hotels in Krakow
Certificate of Excellence 2014
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Excellent hotel!”
5 of 5 stars Reviewed April 21, 2014

Me and my boyfriend stayed at this hotel (both 22) in late march this year.

The hotel is very clean and is excellent value for money. The location is great, you are a 2 minute walk from the main sq which is really helpful! Our room was very clean and large. Due to it being in the city centre there is some noise from outside but this is nothing that I felt kept me awake and I am a very light sleeper! The breakfast was really tasty and it was all great value for money!
The hotel staff booked our private tour to Auschwitz and arranged our taxi to the airport, very helpful and friendly staff!

Overall we would happily come to krakow again, it is such a fab city! And we wouldn't stay anywhere else except hotel unicus!!!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, Kierownik at Hotel Unicus, responded to this review, May 12, 2014
Dear Mel,
Thank you very much for choosing Unicus Hotel and for such a superb opinion :-)
Finding out that the Guest is satisfied with the hotel offer is the biggest award hotelier can get.
We are delighted to hear that your overall experience was so positive.
We do hope that you will come back to Krakow and choose our hotel again.
We are looking forward to it!
Best wishes,
Olga Krasodomska, Marketing Department Dobry Hotel Chain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Leeds, United Kingdom
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 20, 2014

Stayed here for a week on business, great hotel in fab location. Krakow is a lovely city with lots ot see and do, some super drinking and dining places too. The hotel is just off the main walk way to the square. TV, telephone, mini bar, hairdryer, shamppos, hand wash etc in the room, everything you need. I didnt dine in the restaurant I just had breakfast which was ok, meats, fruit, cereals, juice and a choice of 3 items such as boiled egg, sausages or scrambled eggs. At the weekend we were informed that there was a breakfast menu, shame no one let us know earlier in the week, unless it was just a weekend thing! Apart from that little niggle its a lovely hotel and I would stay there again, one last thing i will add is that if you book a single room and expect a double dont because you will get a single room, we were surprised as we travel all over europe and always book single rooms and always get double rooms, here you get what you book, the hotel must have a lot of single rooms as our party was quite large and we all had singles. Great hotel, in fab location with very nice friendly staff.

Room Tip: I was in room 307 which can be quite noisy as its on the street just off the main walk way to the sq...
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, Manager at Hotel Unicus, responded to this review, April 28, 2014
Dear Guest,
Thank you very much for choosing Unicus Hotel and sharing your experience on TripAdvisor.
Your opinion about your stay a tour hotel is very important for us and for the other Tripadvisor’s users. Thank you very much for your recommendation and so many kind words.
We do hope that your overall experience after staying at Unicus Hotel is good and we apologize for street noises during the weekend. :-)
Looking forward to welcoming you in Krakow and at our hotel soon again.

Best regards
Olga Krasodomska Marketing Department Dobry Hotel Chain
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Norwich, United Kingdom
Top Contributor
79 reviews 79 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 29, 2014

Everything from booking online directly with the hotel, check in and check out was quick, easy and friendly.
The room was spotlessly clean with little luxuries such as free wifi, bottled water, toiletries and bath robes.
Breakfast was a joy; loads of options and a menu for made-to-order hot options too.
Would thoroughly recommend this hotel to make the most of a visit to beautiful Krakow.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, Kierownik at Hotel Unicus, responded to this review, May 12, 2014
Dear Guest,
Thank you for your wonderful review.
Thank you for such kind words towards our interior design and our cuisine.
We are also very grateful for assigning the highest remark to each element of our services and the recommendations given to other readers of Tripadvisor. We hope that you will soon come back to Krakow and decide to visit us again. We are looking forward to it!
Best wishes,
Olga Krasodomska Marketing Department Dobry Hotel Chain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Attleborough, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 27, 2014

Beautiful hotel. Very clean and modern. Staff were friendly and helpful, even advising us what restaurants to eat at. Room was spacious and had underfloor heating in the bathroom which was lovely.
There was a nightclub situated right outside our window but unless you had the window open you couldn't hear it.
Excellent choice for breakfast, would highly recommend the French toast off the menu.

Stayed March 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 25, 2014

Great hotel, superb location just short walk from the main square. Very nice people serving you making you comfortable throughout your stay.
Clean contemporary room. Very confy bed. Modern bathroom with shower. Free wifi. Breakfast a bit pricy but delicious and good selection. I stayed in 209 and the only downside were noises from the street but I was so tired that fall asleep anyway. Definitely I will come back here

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, Kierownik at Hotel Unicus, responded to this review, April 9, 2014
Dear Guest,
Thank you very much for choosing Unicus Hotel and sharing your experience with fellow travelers.
We are very happy that you enjoyed your stay and are delighted to hear such nice remarks.
We hope we will have the pleasure of welcoming you at our hotel when your travels bring you back to Kraków again. Warmly welcome!

Sincerely,
Olga Krasodomska Marketing Department Dobry Hotel Chain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 22, 2014

We were given two single beds instead of one double that we have reserved with two single duvets! We asked for a double duvet but they said all double beds have two single duvets!! The heating of the room and bathroom is controlled from the reception and it was off with 2 degrees, we asked to turn on but they turned it off at 3.00 o'clock and 6.00 o'clock. The next day we insist for the heating to be on ....closed it again at night. We asked to talk to the manager, never got reply because it was Sunday!! When I said to the receptionist that I cannot sleep because of the cold he replied that's how the weather is in Krakow in March!!

Room Tip: 4th floor after the corridor the rooms are double the size
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, Manager at Hotel Unicus, responded to this review, April 9, 2014
Dear Guest,
First of all, let me thank you for sharing with us your experience about your stay.
Guest comments, both positive and negative, allow us better meet the needs of visitors, and learn how to run their stay in the hotel.
We do hope that this situation didn't affect significantly on the perception of our hotel and overall you will have good memories of your visit in Krakow.

Kind regards,
Olga Krasodomska, Marketing Department Dobry Hotel Chain
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport, United Kingdom
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 17, 2014

This is about the 8th time we have been to Krakow but the first time we gave stayed in this hotel.The hotel unicus is an absolute delight to stay in,the room we had was 308,it was really lovely,the bed was really comfortable and we both slept really well,there was about 3 sets of windows so it was really light in the day the bathroom had underfloor heating which was brilliant because when you need the bathroom at night it was lovely and warm the only grumble we had was that the shower head needed to be at the other end of the shower to stop you getting everything wet.The staff were really helpful and always polite and very friendly,the prices of the minibar in the room was very good.There was a restuarant in the hotel which was underground,the breakfast was brilliant with a lot of choice

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, Kierownik at Hotel Unicus, responded to this review, March 21, 2014
Dear Guest,
Thank you very much for choosing Unicus Hotel and sharing your experience with fellow travelers. We are very happy to find out that you consider your stay a memorable experience and enjoyed your time at the hotel. We are glad to hear that for another visit in Krakow decided on the choice of our hotel. We hope, we will have the pleasure to welcome you at Unicus Hotel again in future. Warmly welcome.

Kind regards,
Olga Krasodomska Marketing Department Dobry Hotel Chain
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Unicus

Address: ul. Florianska 35 Sw. Marka 20, Krakow 31-020, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #42 of 247 Hotels in Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Unicus 4*
Number of rooms: 35
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