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“Beautiful stay in a beautiful city” 5 of 5 stars
Review of Hotel Unicus

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Hotel Unicus
4.0 of 5 Hotel   |   ul. Florianska 35 Sw. Marka 20, Krakow 31-020, Poland   |  
Hotel amenities
Ranked #36 of 242 Hotels in Krakow
Chicago, Illinois
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
30 helpful votes 30 helpful votes
“Beautiful stay in a beautiful city”
5 of 5 stars Reviewed October 28, 2013

This hotet is extremely well situated in the old city. The city of Krakow is an absolute gem and this hotel comlement the city. Everything (except Shindler museum) is a 10 to 20 minute walk from the hotel with the main square if the old city 2 blocks away.

Our room was spacious, contemporary and comfortable. Breakfast (included) was excellent including several made to order meals. The only problem we had with the room -- a burned out light bulb was fixed promptly. There is an extra fee for parking but even that is handled well by the exceptional staff. (One does not need a car in the city) The car is driven to there garage and was available each time we requested the car within 10 minutes. We were on the top (4th) floor and found the room quiet.

The staff was fantastic. Full of good ideas and suggestions. Quick to respond to any requests (they found us a guide with very short notice), and a delight to talk to. Rooms were spotless as was the entire facility. We added an extra night to our stay (total 3 days) because of the comfort and attentiveness we experienced.

Great to stay here as a traveler, a couple or a romantic get away.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, November 5, 2013
Thank you for choosing Unicus Hotel and for sharing all your thoughts after your stay with us and those who look for their accommodation in Krakow on tripadvisor.com. We are really happy to read that you were fully satisfied with your stay and that the hotel location as well as the standard of given service reflected your expectations. We are very grateful for revealing our assets, especially varied breakfast and our personnel. The great reward for us is to know that guests want to stay in Unicus Hotel longer. Thank you again for taking your time to write this detailed opinion. We really hope that you already plan your next visit in Krakow and you will decide to visit us. We would be more than happy to welcome you again!
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286 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Charleston, WV
Top Contributor
61 reviews 61 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed October 25, 2013

Our group of 4 stayed here 4 nights. What a great location, just two blocks from the Church of St. Mary and the market square! Plus, we arrived by train and Hotel Unicus is an easy 10 or 12 minute walk away. Even though it is on the corner of Marka and the very popular Ul. Florianska, the rooms were quiet. The staff told me that the hotel had been remodeled about 4 years ago, so it is modern and clean. The rooms are reasonably large, with free wifi and nice bathrooms. Beds are firm but comfortable. The very adequate breakfast is served in the restaurant in the cellar, which is a very charming space with high vaulted brick ceilings and, according to the staff, dates from the 15th century. Staff were always friendly and helpful. We had a great stay in Krakow.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, October 30, 2013
Thank you for choosing Unicus Hotel for your stay in Krakow and for sharing all these positive thoughts about our property. We are very grateful that you have taken your time to write this detailed review, which reveals all our assets. We do appreciate all your kind words about the Unicus Hotel location, rooms, breakfast and the personnel. We know how important it is for people who look for their accommodation to get objective opinion from the firsthand. Feedback as yours really helps us to convince hesitating travelers to choose Unicus Hotel. Thank you again for this. We hope that you already plan your next stay in Krakow and you will visit us second time. We would be more than happy to welcome you again.
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Budapest, Hungary
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 18, 2013

We had a really nice experience at hotel Unicus. It is modernly and tastefully furbished, stylish bathroom, very clean (which for me is the most important). The staff was very polite and helpful. The breakfast is excellent, you have a large variety to choose from. The restaurant is also good. It is close to everything 3 minutes away from the main square and about 15 minutes walking to the castle. We had double bed room, which is not large, but it was quite enough for us. I am very impressed!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, October 21, 2013
We would like to express how thankful we are that you have decided to choose Unicus Hotel for your stay in Krakow and you spent your time to give your comment on tripadvisor.com. It is great pleasure for us to read that you liked your room with its amenities and that the standard of given service reflected your expectations. Thank you for assigning the highest mark according to each and every element! We hope that you have already planned your next visit in Krakow and you will decide to visit us again. Feel always very welcome.
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Dublin, Ireland
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 17, 2013

Had a lovely stay for 3 nights here. The hotel was next to the old square and within walking distance of the castle and the Jewish quarter (slightly further away). Very clean and modern. Rooms are not very large but that did not bother us. Lovely bathrooms which is always a great thing! Good restaurant in the hotel too. Would definitely recommend it.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, October 21, 2013
Thank you so much for choosing Unicus Hotel for your stay in Krakow and taking your time to write this review. Knowing that guests feel good with us is the greatest reward for us. Thank you for showing all our assets to the users of tripadvisor.com. We are very grateful for your recommendation. We hope that you will come back to Krakow real soon and decide on Unicus Hotel again. We are looking forward to it!
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San Francisco, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2013

This hotel is new and very modern. It is clean and the staff spoke good English and was very helpful. The breakfast,, which was included in the rate, was outstanding. Meats and cheeses, smoked salmon, all kinds of pastries, cold cereal, lots of fruits, eggs, sausage, bacon...you name it. Fresh and very nice. Our room was huge and the bed super comfortable. Plenty place in the bathroom for our stuff. It was quiet and yet only a block or so from the main market square.Very handy to everything. It is tucked away on a tiny side street.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, October 21, 2013
Thank you for choosing Unicus Hotel for your stay in Krakow and such kind words towards our property and the service we offer. Positive feedback from our guests of this kind is the goal which we aspire. We are really happy that you liked the breakfast. We do our best to prepare it in the way that each guest can find something tasty for him/herself. We are very grateful for revealing the assets such as helpful personnel, nice room and good location. We hope that in the near future you will come back to visit us again. You are always very welcome!
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Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 7, 2013

Hotel is clean and nice. That's half the battle. It is centrally located which is nice. Problems, staff isn't very knowledgable about the surrounding area. Couldn't tell us any good restaurants or bars. Didn't know anything about a city tour. They don't have face cloths for the rooms, they don't have cream for your complimentary in room coffee, they have only one English television station. The soap and shampoo are a all in one mounted to the wall in the shower. Here's the kicker. I'm all for conservation and saving on electricity but the whole hotel go's completely dark at night including the lobby and reception desk. The clerks were actually working in the pitch dark at their computers. You actually have to walk through the dark before the sensors pick up movement and turn the lights on. It's uncomfortable and weird. They should at least have every third light on for some light.

Stayed October 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, October 21, 2013
Thank you very much for visiting Unicus Hotel and for sharing your honest feedback with other users of tripadvisor.com. It was our pleasure to host you in our property. We are very sorry to hear that you were not fully satisfied with your stay.
Our front desk staff is trained in the subject of local attractions and places worth recommending. We are sorry to hear that the information given was insufficient to you. Detailed information our guests can always find in the guide, which is placed in each hotel room. Our hotel has a certificate “Clean tourism” and we have implemented solutions that lead to energy savings. One of them is the installation of movement detectors that automatically turn on the light. Never before have we complaints about it, however, we will check whether the settings of the sensors are correct. In the hotel rooms we do not have face cloths, but on our guests request we always give additional towels of medium size. The coffee and tea maker doesn’t include cream, however with great pleasure we can deliver to the room fresh, cold or hot milk. The liquid soap you mentioned is made by Bogner, which is a global lifestyle brand. It produces high quality products. We have selected them very carefully and we hope that besides the fact that it was not in a small bottle, the quality of the cosmetic reflected your expectations.
Thank you also for pointing the elements that you liked. We do hope that despite the fact that you noticed some drawbacks, your memories after visiting Unicus Hotel will be positive. We warmly invite you to visit us again if you ever come back to Krakow.
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Broadway
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 29, 2013

I would recommend this hotel, ideally situated, helpful staff - nothing was too much trouble. My husband heard some noise during the night, but I slept through any disturbance. The room was excellent, breakfast varied, lots of choice, good internet connection. We could have done with BBC world, on the TV, but this is not vital as there is so much to see and do in Krakow. If we return to Krakow we will come back to this hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, October 3, 2013
Thank you very much for choosing Unicus Hotel for your trip to Krakow. We do appreciate all your kind words about our rooms and services. Thank you for taking your time to reveal our assets to other users of tripadvisor.com. Since there is so much to see in Krakow, we hope that you will return here and visit us again. You are always very welcome!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Unicus

Address: ul. Florianska 35 Sw. Marka 20, Krakow 31-020, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 242 Hotels in Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Unicus 4*
Number of rooms: 35
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