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“Hotel in a Great Location in Krakow” 5 of 5 stars
Review of Hotel Unicus

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Hotel Unicus
4.0 of 5 Hotel   |   ul. Florianska 35 Sw. Marka 20, Krakow 31-020, Poland   |  
Hotel amenities
Ranked #47 of 249 Hotels in Krakow
Certificate of Excellence
Jackson, New Jersey
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Hotel in a Great Location in Krakow”
5 of 5 stars Reviewed September 9, 2013

The Hotel Unicus is a located just a few blocks from the Main Square in Old Town Krakow which was fantastic. You are so close to everything. The rooms were clean, the beds comfortable and modern bathrooms with walk-in showers. A wonderful breakfast was included in the room price which was greatly appreciated considered we spent full days touring the sites in and around Krakow. The staff are all friendly, English-speaking and very accommodating. We would definite recommend this hotel to others.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, September 11, 2013
Thank you for choosing our hotel and being so nice to give your comment on Unicus Hotel on tripadvisor.com. We do appreciate you positive remark about the location of our property as well as other reflections concerning the comfort of your room, good quality of breakfast and friendliness of our personnel. We are very happy to hear that your overall experience was so positive. We also hope that you will come back to Cracow in some time and will decide to choose our hotel again. It would be an honour to welcome you in again in Unicus Hotel!
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349 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed September 7, 2013 via mobile

Returning to the Unicus after a year or so I was quite anxious to find out if my stay could really be as good as I remembered the last. No need to worry, The Unicus provided another excellent stay, quiet efficiency and a peaceful haven right in the heart of the city. The hotel is literally a 2 minute walk from the centre of Krakow, 10 minutes from Wawel hill, 30 seconds from the Florian gate. Rooms (I had two as I took my children with me) were spotlessly clean and well furnished, without being cluttered. Beds were exceptionally comfortable (I travel in Europe regularly and this is not always the case) and linen and bathrobes of a high quality. Breakfast was good and served in a wonderfully unique set of rooms underground. Service, as before, was absolutely excellent, with friendly English speaking staff who were keen to help with anything and everything. This hotel remains one of the best I have stayed in for many years and I would recommend it without any hesitation for business and leisure visitors alike. Thank you to the management and staff for a wonderful stay.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, September 11, 2013
It is difficult to describe the way we feel when we read comments like this. At first we would like to thank you for choosing again our hotel for your stay in Cracow, despite the doubts you had before the arrival. We are really pleased that you were not disappointed and you felt that the standard of the services was at the same high level as during your first visit. Thank you for this amazing feedback and great recommendation. We enjoy pleasing our guests and do our best to fulfill their expectations. It is so nice to know that our efforts are appreciated.
The management and all the employees of Unicus Hotel would like to thank you for your visit and sharing your positive experience with others. We hope that you already make plans for your next visit and Cracow and they include accommodation in our hotel. It would be a great pleasure for us to welcome you again!
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Dublin, Ireland
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed September 6, 2013

We stayed here recently and were very impressed with the modern, clean, interior combined with a very attractive basement restaurant. We were not as impressed with the room size as some other reviewers however it was adequate which combined with their cleanliness and a well fitted bathroom left us with a happy experience.
The breakfast was very good, the staff helpful and the location spot on for tourists. It is only 10 mins walk to the Galleria Krakowska which is beside the train and bus stations .It is only 3 mins walk to the main square. One downside is the nightclub opposite which was fond of boom boom music at times .We would still recommend this hotel.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, September 11, 2013
Thank you so much for choosing Unicus Hotel and taking your time to give your honest feedback. It was a great pleasure for us to have an opportunity to host you. Thank you for writing such positive opinion and revealing all the assets of our property. We are very happy that your overall experience was so good. We hope that during your next visits in Cracow you will decide to visit us again. You are very welcome!
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San Antonio, Texas
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed August 18, 2013

My husband and I stayed at Hotel Unicus for 3 nights while visiting Krakow. The location is perfect. It is in old town and is in walking distance to all of the old town sights. Parking is challenging in this part of town and for a fee the hotel will park your car for you in a lot around the corner. This inside of the hotel is very impressive. It is very modern and clean. The basement, which contains the bar and restaurant, is very old and has beautiful stone walls. Our room was huge, probably the largest we've had from a European hotel. The bed was comfortable and we slept very well. We would stay here again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, August 29, 2013
Thank you for choosing Unicus Hotel and spending your time to give us such a kind feedback on your recent stay. t’s very pleasing that your memories after your visit are so positive. We are very happy to hear that the standard of our services and the hotel location reflected your expectations. Thank you for sharing your thoughts with other users of tripadvisor.com. We really do hope that you will visit us again. We are already looking forward to it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark-on-Trent, United Kingdom
Level Contributor
75 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed August 13, 2013

You walk into a lovely reception with brilliant staff. Rooms are absolutely huge as are the beds, (witch are also exceptionally comfortable) from my point of view a downside is that the TV dose not have BBC World News. The A/C was quite and mightily effective against the searing heat Krakow heat. My room was beautiful on a corner looking out over the main street. Breakfast was amazing, Smoked Salmon, Polish Sausages (a must) selections of salads and divine polish cakes and bread. Delicious coffee and Hot Chocolate Flowed Freely. A Brilliant bet for Krakow, already booked my next stay!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, August 27, 2013
Thank you for giving us an opportunity to host you in our property and spending your time to give us such an amazing feedback. We are really grateful for remarking all the assets you noticed. Thank you for your kind words towards our personnel, rooms and especially breakfast, to which we put big attention. The most rewarding for us is to read that you have already made a reservation for your next stay at the Unicus Hotel. Thank you for this! We are already waiting for you.
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Toronto, Canada
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 13, 2013

The hotel had very nice rooms, was close to everything we wanted to see and the staff was very friendly and efficient. The breakfast was very good and the restaurant was beautiful. I would definitely recommend this hotel to anyone going to Krakow.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, August 23, 2013
Thank you for spending your time to give us a kind feedback on your recent stay at Unicus Hotel. t’s pleasing that you remarked the rooms and that you noticed our friendly and efficient staff. We are also happy that you appreciated our breakfasts as well as our restaurant. Thank you for your recommendations and sharing your thoughts with other users of tripadvisor.com. We are looking forward to welcoming you again during your next stay in Krakow and hope we can prove our high standard of hospitality again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed August 1, 2013

Unicus is very well located on the north side of the old town, and makes a great starting point for exploring the city. Presents itself a bit of a boutique-style hotel (or is one, you never know these days), which means you’re in an old building and all is pretty small scale. You also get the nice decor, and tastefully decorated rooms. All is clean and well taken care of, and bathrooms are spacious with a great shower although the soap dispenser is a bit of a turnoff.
As said in other reviews, there are clubs right across the street, so it may get noisy (although it didn’t bother me).
So far so good, but unfortunately I wasn’t particularly impressed with the staff though. They’re not unpleasant, but there’s this general air of distance and indifference. At reception it’s ok (which means just the friendly basics, but no initiatives or even a simple “how did you like your stay”), but at breakfast it becomes a bit disturbing. There’s someone asking for your room number, and after that you’re on your own. Now that’s no big problem with a buffet of course, but ordering an omelette (given that you notice that they make omelettes, no one will tell you) may take a while. The language barrier may be a reason, but as the Polish friend we travelled with experienced the same attitude I doubt it. On the positive side: the breakfast buffet is great, with lots of local specialties, and the restaurant is an attraction on its own, located in the catacombs of the hotel.
Good choice in terms of value for money.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DobryHotel, General Manager at Hotel Unicus, responded to this review, August 19, 2013
Thank you very much for choosing Unicus Hotel and writing this detailed and comprehensive opinion. We are very grateful for expressing both positive and negative thoughts. Thanks to them, we know which parts of our services are on the sufficient standard and which should be improved. Thank you for your kind words towards the interior design of our hotel, location and the taste of the breakfast dishes. Your remark concerning our personnel worried us a lot. We do our best to make our guests feel taken care of. This is a great shame you took our staff’s behavior as distant. We have some new employees in our team and we train them to be tactful, polite, but keeping in mind intention to create home atmosphere. Maybe, they need some more time to implement these standards. We will do our best to improve on this field. If you ever come back to Cracow, please visit us again. It would be a great honour for us to have an opportunity to host you in Unicus Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Unicus

Address: ul. Florianska 35 Sw. Marka 20, Krakow 31-020, Poland
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #47 of 249 Hotels in Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Unicus 4*
Number of rooms: 35
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