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“I'd expected better” 3 of 5 stars
Review of Park Inn by Radisson Krakow

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Park Inn by Radisson Krakow
4.0 of 5 Hotel   |   Ul. Monte Cassino 2 | Corner of UK Monte Cassino and UK, Krakow 30-337, Poland   |  
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Ranked #83 of 242 Hotels in Krakow
Lodz, Poland
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“I'd expected better”
3 of 5 stars Reviewed February 22, 2013

We stayed here in February 2013. The hotel was fine. There's underground parking, the rooms are comfortable, there's a view of Wawel - if your room is facing in that direction. We were attending a conference and maybe that explains the following: I asked a question on arrival at the hotel and the person at reception ignored me and dealt with a louder Polish person who had pushed in front of me, I paid an excess on my credit card to cover additional costs - the mini bar was empty on arrival in the room, I was laughed at by bar staff (at the conference) when trying to buy a drink at the bar using my hotel card. I don't understand the purpose of the excess. The soap/shampoo is in a bottle stuck to the wall - I have no problem with this, but the hotel is priced like a 4* hotel and its facilities are like those of a 3* hotel.

I have read previous reviewers talking about the breakfast, there was no evidence of the staff doing anything apart from keeping the ready-cooked food available. If you're a lover of 'American coffee' - coffee from a tea urn, then you'll like the coffee available at the breakfast buffet - there was no other option. My wife had poured herself some orange juice to find it was orange squash.

To be fair to this hotel, it is clean and the beds are comfortable. I don't understand its pricing because, as I have already said, they have 4* prices for 3* facilities.

PS. On check-out, the reception staff were courteous and helpful. Maybe they were happy to see the conference guests leave?

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnKrakow, General Manager at Park Inn by Radisson Krakow, responded to this review, March 7, 2013
Thank you for taking the time to write your review. Park Inn by Radisson and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention. To discuss your stay further, please contact the hotel directly, and ask for General Manager. With regards, Maciej Glownia, General Manager
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295 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • Korean first
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English first
Intercourse, Pennsylvania
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 21, 2013 via mobile

Decent, but not fantastic. Not well located, but we walked everywhere we wanted to go with no hardship. They were hosting a huge group of teenagers that might have negatively influenced my opinion. Rooms were ok by a chain hotel standard.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnKrakow, General Manager at Park Inn by Radisson Krakow, responded to this review, February 28, 2013
Thank you for your feedback and for taking the time to write about your experience.
Please find us on Facebook to stay informed of our upcoming specials!
With regards,
Maciej Glownia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 10, 2013 via mobile

Stayed for 3 nights during February 2013. Great welcome and was surprised at how clean and modern the hotel was. Great room with all good facilities. Paid for bed and breakfast, great food and great service (made omelettes, fried egg, grilled tomatoes, mushrooms etc to order) breakfast staff were very friendly and had very good English, infact all staff had good English. Ate in the restaurant one night, brilliant food for money. (For about £5 I had a tasty curry with Fresh. chunky veg, couldn't get that at home for less than £10!) got taxis a couple of times into old town square varying quite a lot (14-29zl) but to be honest once you've got your bearings on the map it was only an easy 15/20 min walk. Would defiantly come back to krakow and to the park inn. Overall very impressed, mainly due to Frendly helpful staff and cleaniness! You can't put a price on good customer service. 5/5.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnKrakow, General Manager at Park Inn by Radisson Krakow, responded to this review, February 25, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.

Please friend us on Facebook to stay informed of our upcoming specials!

With Regards,
Maciej Glownia
Ganeral Manager
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Osijek, Osjecko-Baranjska, Croatia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2013

nice rooms..clean every day..food also very good..hotel is 5 stations with tram to main square..with taxy only cca 17 zlots..
everything nice and good atmosfere.. maybe missing some more tv channels..there is some 15 which is so small number but ok if it is only missed think in hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnKrakow, General Manager at Park Inn by Radisson Krakow, responded to this review, January 9, 2013
My sincere gratitude for your kind review of the Park Inn by Radisson Hotel. I was happy to read that overall you enjoyed your stay with us and I hope that you would consider returning to us for a future visit.
Thank you very much for positive commenting on hotel’s location. Indeed our central location with the view over Wawel Castle is one of our strengths.
Sincerely yours,
Maciej Glownia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karlovac, Croatia
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 30, 2012

Been there only for a night, excellent for it's price and the location too. Very good breakfast. It takes approx. 20 min to city centre and approx. 10 min to Wawel castle. It's 10-15 minutes taxi ride to the airport and the price varies from 60-75 zlotys.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnKrakow, General Manager at Park Inn by Radisson Krakow, responded to this review, January 9, 2013
Thank you very much for positive commenting on hotel’s location. Indeed our central location with the view over Wawel Castle is one of our strengths.
Sincerely yours,
Maciej Glownia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Top Contributor
68 reviews 68 reviews
36 hotel reviews
Reviews in 39 cities Reviews in 39 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed December 6, 2012

Very good location, just across the river from old royal town and the old Jewish part of Cracow. Rooms are very spacious, some with nice view, though mine was with shower only, no bathtub. As of 2012-2013, there is a congress center building site next door, but this does not bother your stay, as noise can not be heard.
"rbg" restaurant is up to the standard, I found the food good and the staff very friendly.
Small garage and free wifi.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnKrakow, General Manager at Park Inn by Radisson Krakow, responded to this review, December 7, 2012
Dear Guest,
I am very grateful for your feedback following your stay.
It is a pleasure to read that you found in our hotel a friendly service, good food and appreciated spacious rooms. Thank you that you mentioned the free wi-fi connection as well as that our "rbg" restaurant is up to the standard.

We have rooms of various standards and not everyone has both shower and bathtub, so it is a reason you found only shower in your room.

I am pleased to see that you enjoyed the location close to the beautiful Old Town and Jewish district.

In fact in front of our hotel is being built a new congress center but we confirm that this construction does not influence stay of our guests. The main reason for it is modern and very soundproof windows.

Regarding the underground parking there are 75 places and our parking is considered as one of the biggest among krakow hotels. Most probably the second part of the underground parking was closed this day.

Once again, thank you for your valuable feedback and I hope to welcome you back in the very near future.

Kind regards,

Maciej Glownia
General Manager
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rushden
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 5, 2012

we went to the krakow park inn for my birthday on the 2nd december to the 5th december 2012,i took my mother and father as a suprise christmas present for them aswell.i have been to krakow before but my normal hotel had put there prices up out of my reach so i shopped around,i see the park inn and i knew the location so i booked it i was not disappointed!!.from the minute i got there i had very welcoming staff to answer my questions,i had also asked for views of wawel castle (what i got given straight away)then we went to the rooms ,lcd tvs really nice decor,and the most comfortable bed i have slept on in years,i loved the shower!the staff at breakfast were very helpful and would help as much as possible,the breakfast is a very wide selection and we were all very happy with it,i will return to krakow,and i will stay here from now on.three star prices for rooms with four star service what else do you want!! many thanks park inn you made my birthday dziękuję!!!!!

Room Tip: higher floors for views of wawel castle.
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkInnKrakow, General Manager at Park Inn by Radisson Krakow, responded to this review, December 12, 2012
Dear Guest,

Thank you for choosing the Park Inn by Radisson Krakow Hotel and your feedback about your stay here.

It is a big pleasure to see that you appreciate decoration in rooms and the very comfortable bed as well as the shower. The view on Wawel castle is one of the most beautiful views on this monument in the city and it is really worth seeing.

Thank you for your compliments on our staff, service and wide breakfast options. That is very important opinion for us.

Once again thank you for your wonderful comments and I hope to welcome you and your family to our hotel in the very near future.

Sincerely yours,

Maciej Glownia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Inn by Radisson Krakow

Address: Ul. Monte Cassino 2 | Corner of UK Monte Cassino and UK, Krakow 30-337, Poland
Phone Number:
Location: Poland > Southern Poland > Lesser Poland Province > Krakow
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#33 Luxury Hotel in Krakow
#37 Business Hotel in Krakow
#48 Romantic Hotel in Krakow
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Inn by Radisson Krakow 4*
Number of rooms: 152
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Also Known As:
Park Inn By Radisson Krakow Hotel Krakow

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