My husband and I had a "red" double room in this hotel which was spacious and recently decorated with a large en suite. There was a table and 2 chairs, a kettle, glasses, mugs and saucers and even a bottle opener! The downside is there is no complimentary tea/coffee but I had read a review before setting off about that and we took our own and bought a pint of long life milk from a nearby shop. The odd part was although we had a double bed it has two single duvets on it and the sheets were patched and holey. The ensuite had a bath with shower over but there was no curtain so the room got a little flooded!
I couldnt fault the receptionists though who mostly spoke good English and were very helpful when we asked for more toilet paper (as the room is not cleaned during your stay unless you ask for it to be done), the lend of a hairdryer and booking a day trip. There was one lady though that we enquired about booking a trip and she directed us to the train station! Perhaps not all their English was perfect!
A nice suprise was the addition of the restaurant downstairs which is very nicely decorated and breakfast was served down there. We had read reviews previously about picking up some bread rolls from reception and eating in your room, but this is no longer the case! Breakfast was the usual bread and cheese/ham of the continent with the addition of cold scrabbled egg and frankfurters, or perhaps we always came down a little late?! We also ate cheaply at the restaurant the afternoon we arrived tired from the airport, I recommend the Goulash!
This hotel is located in the Jewish quarter but it was only 10-20 minutes walk to the castle and main square of Krakow so ideally located and there were some good and probably cheaper places to eat locally. I wouldnt hesitate to stay at this hotel on future visits to Krakow but I would think it unsuitable to less mobile people as there were 56 steps to our room on the 2nd floor and there was at least one level above ours!