It pains me to give this place 4 and not 5 as it was amazing and I would really recommend it as a place to stay. We stayed in a train carriage which was brilliant, full of character, beautifully appointed and in the most stunning of locations, a stone's throw from the Bialowieza forest.
I feel that as amazing as it was there were a few things that could have been improved, tiny things which should be easily rectified by the management.
Good things - The bed was really comfy, the sheets were gorgeous and I slept really well. The bathroom was beautiful with lovely toiletries and the train carriage felt really luxurious but homely. The staff in the restaurant were wonderful, their English was excellent and the breakfast was amazing, huge choice and really good food and tea. They also did us a huge packed breakfast for our last day when we had to leave early.
Things I would change - There was no reception area, staff or desk you had to go into the restaurant, when we checked in I had to 'hang around' until someone was free, loitering next to people having dinner. We arrived at peak dinner time and the girl gave me the key and that was it, no information about breakfast etc, obviously if you needed to speak to someone at any time you had to do thins every time. There were only 3 coat hangers (2 people, 4 nights) which wasn't enough and the mini bar had bottletop drinks but no opener. There was no information book/folder in the room with things like breakfast times, local places of interest etc, it would have been good. I would have also liked a kettle as you could only get hot drinks if the restaurant was open, we went out at 4am for dawn walks in the forest and it would have been good to have a drink before.
All of these things are pretty minor and didn't spoil our stay but just little tweaks would make this place just perfect.
My tip if you stay in a train is to keep your door locked, they seem to be a bit of a tourist attraction and although there is a sign saying 'guests only' people come wandering down and looking, they can't see in at the train os too high but a few did try our door when I was trying to have an afternoon nap after our early start.
It was an amazing place, we had wonderful walks and wildlife watching, fabulous food and it was impossible not to relax, we'll be back in spring when the birds are around.
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