Where do we begin. :(
We were looking for a spa resort to stay at for our anniversary, we had to pick between this and another 5 star resort on the Baltic. We chose poorly :(
Upon arrival i was told to prepay my room in cash, and give a cash deposit for towels. Serious???? yep i guess these idiots don't understand the meaning of a credit card or running a tab. I paid and then figured on forgetting the lazy checking boy and moving on with the fun, wrong, the room we paid for was an upgraded suite, the room we go was a standard room with a view of the foggy black night. I went to argue with the reception clerk but it ended up with nothing other than him lying, telling me i was wrong and that the room i was in, was the one i ordered, guess photos do lie... The night got worse from there. we decided to have a few drinks at the hotel pool, it was then that we realized we had to pay cash for all our drinks because running a tab wasn't possible at this high end establishment. Guests are not trust worthy. Or evening went down hill from there. Dinner was a disaster as every time i tried to order something, the guy said that kitchen was closed and to order from the bar menu, who hands someone a menu that they can't order from these idiots at Velaves do... Do not stay here what every you do, if your broken down and dying sleep under your car but not here. Even the hot tubs lacked temp and the rooms bath couldn't hold water. 100% disappointment with this place, if i could get away with it, i would drop kick the owners into the Baltic.
What ever you do, do not stay here......
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.