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“Great location, clean, brand new” 4 of 5 stars
Review of Hotel Grand Cru

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Hotel Grand Cru
4.0 of 5 Hotel   |   ul. Rycerska 11-12, Gdansk 80-882, Poland   |  
Hotel amenities
Ranked #7 of 74 Hotels in Gdansk
London, United Kingdom
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
114 helpful votes 114 helpful votes
“Great location, clean, brand new”
4 of 5 stars Reviewed July 9, 2012

Stayed there for a weekend break in July, after being upgraded from the other hotel of their chain (Hotel Bonum).
Overall very positive impression. Location is good or even very good: 1 minute walk to the banks of the river, then 5-7 minute walk along the river to the very heart of old city. Staff were very friendly and helpful. Rooms were basically brand new – I was told the hotel only opened in June 2012 i.e. a month before our check-in. I am not posting photos with this review, but their website is a pretty accurate description of what you will get. It’s a bit sterile and business-like, but I can’t complain about anything, and the brick walls with glass-and-steel elements make for a very tasteful décor. Breakfast wasn’t included in the price and we decided to eat out, so can’t comment on that. Rooms were very quiet, and I’m normally quite fussy about noise levels. Rooms were fitted with tea/coffee electric pot, complimentary water, safety box, ironing board and iron – everything you could expect of a 4 star hotel. Overall very good.

As I wrote already, the hotel was brand new when we stayed there and perhaps that is why there were still some fairly minor teething problems: the air con was turned up a bit too warm, safety box was locked, wi-fi (which is free of charge) signal wasn’t strong enough in the room (probably because of the thick brick walls). But the staff were really helpful.

One thing that I’d like to mention here, completely unrelated to this hotel, is the issue with airport taxis. In short, it should be around 60 zloty from the airport, not more. Most large Polish cities have now implemented caps on maximum rates that taxis can charge; as of July 2012, for instance, these are set to 3 zloty per kilometer in Warsaw, 2.5 in Poznan, 3 in Wroclaw, etc. However, in Gdansk and the Tri-City (Gdansk/Sopot/Gdynia) there are no such caps, and dishonest drivers occassionally abuse the situation – so make sure you confirm what the rate is before getting in, and it shouldn’t be more than around 2.60 zl per kilometer to Gdansk. Also, unfortunately the airport taxi drivers are often among the worst (not just in Gdansk), and even after having confirmed what the rate was, I was almost ripped off by one when he set the multiplier, or “taryfa” to 4. Basically taryfa 1 means you pay what the kilometer rate is; taryfa 2 is 150% of the rate and should apply after 10pm; taryfa 3 is 200% and applies if you travel far outside of the city (this doesn’t apply to the airport route), and taryfa 4 is 300% and applies after 10pm outside of the city limits. My driver tried setting it to taryfa 4, meaning I was going to pay 300% of the rate, and only agreed to the correct rate when I threatened to call the police. From the airport, it should be taryfa 1 or 2 only if after 10pm - so be careful. On the meter, there are 2 numbers, one for the price and the other is the “taryfa” i.e. 1, 2, 3 or 4.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel Grand Cru, responded to this review, July 13, 2012
Thank you very much for visiting Grand Cru Hotel and for such great recommendation. It is very nice to receive so positive feedback from our first guests. Thank you for your understanding towards some shortcomings that appeared during your stay. We try to introduce all the conveniences as soon as it is possible and to eliminate all the discomforts that show up, which indeed happen during the first period of hotels’ functioning.
As far as the taxies are concerned, the best way to eliminate the danger of dishonest taxi drivers is to ask our reception to order a taxi from the company that we cooperate with and that offers adequate rates.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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148 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Krakow, Poland
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed July 7, 2012 via mobile

In general, the hotel is very clean, extremely well located (make sure to visit the Fish Market restaurant nearby, terrific!), the staff is friendly and helpful.

However, there's a few things which could use some improvement: rooms lack air conditioning and the windows were located to the side of a very busy spot where the staff was constantly discussing something very close and loud. Plus, the windows placed are relatively low so you can't leave them open while leaving the room.

Also, sound isolation is very poor - I jumped up every time someone entered the room next door.

Shower isolation was broken so every time the shower was used, half of the bathroom drowned.

The staff, while very helpful, was a little unexperienced - ignoring "do not disturb" and "please make the room" signs, not keeping cleaning times (the hotel claims to be doing the cleaning between 7am (!!!!!) and 3pm, while my room was always taken care of long after 3pm.

The wifi is ok (4/2m connection) but badly configured (limits the number of parallel connections, Skype+Facebook+Jabber+Web browsing constantly failed and I had to turn IMs off to make it work.

These are relatively small drawbacks while I could list a few big "pros" for the hotel. Staff was very helpful, allowed early check in, rooms were very clean + the location is exceptional. I listed the items above only because, considering the price and reputation, such things shouldn't happen.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel Grand Cru, responded to this review, July 13, 2012
Thank you very much for choosing Grand Cru Hotel and for your opinion. All suggestions from our guests are extremely precious for us. Since our hotel has been opened very recently, we are aware that some improvement must be done. We are doing our best to introduce all the conveniences that are dedicated to our guests correctly as soon as it is possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Cru

Address: ul. Rycerska 11-12, Gdansk 80-882, Poland
Location: Poland > Northern Poland > Pomerania Province > Gdansk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #7 of 74 Hotels in Gdansk
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Grand Cru 4*
Number of rooms: 50
Official Description (provided by the hotel):
The location of Grand Cru Hotel, in the antique Old Town, on Rycerska Street, allows to live to the full the unique atmosphere of Gdansk. Only a few steps divide our hotel from Motlawa river and finest monuments of the city, such as St. Mary's Church, the Crane, Neptune’s Fountain, Artus Court or Uphagen House. An evening walk along the Long Bridge and the alleys over which rise the fascinating pearls of architecture, ended with a dinner and a glass of excellent wine in Grand Cru Restaurant, will be a great accomplishment of each day spent in the Tri-city. ... more   less 
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