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“Mecure ostrava” 5 of 5 stars
Review of Mercure Ostrava Center

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Mercure Ostrava Center
4.0 of 5 Hotel   |   Ceskobratrska 18/1742, Ostrava 70200, Czech Republic   |  
Hotel amenities
Ranked #1 of 15 Hotels in Ostrava
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Mecure ostrava”
5 of 5 stars Reviewed December 23, 2013

The hotel was great. Good location, friendly staff especially the bar staff and the ladies at reception who helped us with taxis and where to go. Rooms were large and bathroom had a lovely bath. Breakfast was great especially the omelettes. No negatives would stay again in a heartbeat. We were there to see the women's world championship Floorball and we enjoyed the stay.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, January 6, 2014
Dear Guest, I am glad that you have had an enjoyable stay here with us in Mercure Ostrava Center. We strive to always enhance the quality of service and guest satisfaction, I will pass on to the team your comments, and we hope to see you soon back in our hotel. Vladimir Sic, General Manager.
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197 reviews from our community

Traveler rating
    127
    62
    5
    1
    2
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7
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132
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Prague, Czech Republic
1 review
5 of 5 stars Reviewed December 12, 2013

I was on business trip in Ostrava at the beginning of December. I had a great time, very nice hotel with great location. Very good and professional services. Spacious, comfortable and clean rooms. Tasty and rich breakfast - buffet style. Friendly and very helpfull staff. I would recommend very much Mercure hotel in Ostrava.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, December 23, 2013
Dear Guest, Thank you for your kind words of encouragement. We are delighted to note that we have met your expectations during your stay with us. At Mercure Ostrava Center, we are committed to consistently providing warm, efficient and high standard service to our guests and their appreciation and acknowledgement is always our greatest reward. We are looking forward to welcoming you back to the hotel. Vladimir Sic, General Manager
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Prague, Czech Republic
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 9, 2013

I had a business trip to Ostrava and my company booked Mercury Ostrava.
The hotel is well situated near the main train station in downtown (10 mins by city transport, without transfer). Hotel is easy to find, because is located at a main street, but you can't tell it in the rooms. Rooms are quite a spacious, bed comfortable and a staff very friendly and helpfull.
Breakfast buffet can satisfy all tastes.

I can rerommend this hotel and I'm looking forward for next stay.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, December 23, 2013
Dear Guest, Thank you for your positive review on Trip Advisor. All our team and I are delighted to have such a great feedback from you. It was a pleasure having you stay with us and we look forward to the opportunity of welcoming you back to Mercure Ostrava Center. Vladimir Sic, General Manager
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Ostrava, Czech Republic
1 review
5 of 5 stars Reviewed December 8, 2013

Very nice Hotel with good service and big rooms. (probably the most spacious hotelrooms I've ever stood in) Every thing we needed was there, very friendly staff and nice breakfast buffed. Even the Hotel is located at a main street, the rooms are very quite. Very comfortable Bets.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, December 23, 2013
Dear Guest, Thank you for taking the time to post this positive comments regarding our hotel Mercure Ostrava Center. I will be sharing the comments with the team, and it will be a great motivation for us to carry on to provide comfortable and qualitative stay. We are looking forward to welcoming you soon again. Vladimir Sic, General Manager.
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Prague, Czech Republic
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 28, 2013

One of the best hotels, I have ever stayed in. Very nice, hospitable staff and ready to help. Hotel is amazing - huge building from 19th century, very well renovated, cozy rooms. Very good restaurant and bar
It has been always pleasure to come back to that hotel.
Strongly recommending !!!!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, December 7, 2013
Dear Guest,
We very much appreciates your comments regarding your stay at the Mercure Ostrava Center. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you again. With best regards, Vladimir Sic, General Manager
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Espoo
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 26, 2013

I spent nearly two weeks here on a business trip and the overall impression of the hotel was very nice. The rooms have the amenities (except maybe bathtub) that one needs, but ofcourse nothing beyond the ordinary.

It is quite well located in the center of town. It had a nice enough gym too, but the steam room was not working for part of my stay.

The breakfast also checked all the boxes on main food groups, but the quality left something to be desired. There's a difference between yellow juice and fresh OJ. Sausages were of inferior quality and bacon was a wet mess, etc.. Having a waffle station is nice, but having to make them yourself is not.

All that being said, I found my stay in this hotel quite pleasant and this was mainly because of the staff. All of them were always friendly and helpful. With one noticeable standout who always went the extra mile to find you what you needed. I think her name was Adele.

Oh.. and if you don't like early morning wakeups, get a room AWAY from the church tower.

Room Tip: Rooms opposite the church are prone to a god-awful (pun intended) racket every hour and half-hour.
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, December 7, 2013
Dear Guest, Thank you so much for sending us such a fantastic review, we are truly grateful for the kind praise, that you have showered on our services. As we are constantly thinking up of ways to please our guests and when we come across encouraging reviews like yours, we become twice as excited to do our best. We are looking forward to welcoming you again in our hotel. Vladimir Sic, General Manager.
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Budapest, Budapest, Hungary
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2013

The stuff was nice, but no help with luggage. The room was like a college room in western Europe. It was clean. The location is not bad. Breakfast was a bit poor for me, but not so bad on quality side, rather lack of choice. Steambath was not working.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, December 7, 2013
Dear Guests, thank you for your compliments on our hotel Mercure Ostrava Center. It was certainly pleasure for us to be at your service. We are looking forward to welcoming you again in our hotel. Vladimir Sic, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Ostrava Center

Address: Ceskobratrska 18/1742, Ostrava 70200, Czech Republic
Location: Czech Republic > Moravia > Moravian-Silesian Region > Ostrava
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Suites Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Ostrava
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Ostrava Center 4*
Number of rooms: 139
Official Description (provided by the hotel):
Mercure Ostrava Center is a brand new 4star hotel in the city center of Ostrava with 139 rooms, restaurant, bar, summer terrace, fitness area with a steam bath and excellent meeting facilities fully equipped with state of the art technology. Only 10 minutes from the Central railway station and within the walking distance to the cultural and commercial parts of the city as well as the famous and trendy Stodolni street. ... more   less 
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