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“Place that is always welcoming” 5 of 5 stars
Review of Mercure Ostrava Center

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Mercure Ostrava Center
4.0 of 5 Hotel   |   Ceskobratrska 18/1742, Ostrava 70200, Czech Republic   |  
Hotel amenities
Ranked #1 of 15 Hotels in Ostrava
Prague, Hlavni Mesto Praha, Czech Republic
2 reviews
1 helpful vote 1 helpful vote
“Place that is always welcoming”
5 of 5 stars Reviewed June 27, 2013

Excellent hotel in a great location. I well recommended it for it's kind friendly staff. clean rooms suitable for couples and families business or leisure. Great access from local roads. Ease of booking and 24 hour reception was most helpful. Comfortable beds and excellent service.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, July 3, 2013
Dear Guests, thank you for your compliments on our hotel Mercure Ostrava Center. It was certainly pleasure for us to be at your service. We are looking forward to welcoming you again in our hotel. Vladimir Sic, General Manager.
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197 reviews from our community

Traveler rating
    127
    62
    5
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    2
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132
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Berlin, Germany
1 review
5 of 5 stars Reviewed June 22, 2013

I travel weekly in central and eastern Europe and have little time to make reviews. However, having been a regular guest of this hotel in Ostrava since it opened 2 years ago I wish to commend the management and staff on their overall friendliness, professionalism and service. The quality of their kitchen is excellent. For breakfast a real cappucino or coffee of your choosing is included (often charged extra in the CZ and PL even at 5 star hotels) and fruit salad is freshly prepared on site. Attention to detail, presentation, courtesy and helpfulness is always present.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, July 3, 2013
Dear Guest, Thank you so much for sending us such a fantastic review, we are truly grateful for the kind praise, that you have showered on our services. As we are constantly thinking up of ways to please our guests and when we come across encouraging reviews like yours, we become twice as excited to do our best. We are looking forward to welcoming you again in our hotel. Vladimir Sic, General Manager.
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Coventry
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2013

Excellent hotel in a great location. I well recommended it for it's kind friendly staff. clean rooms suitable for couples and families business or leisure. Great access from local roads. Ease of booking and 24 hour reception was most helpful. Comfortable beds and excellent service. I would definitey use again when travelling on business

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, July 3, 2013
Dear Guest, We appreciate you taking the time to review our hotel Mercure Ostrava Center. We are glad to hear you have enjoyed your stay with us and that you were satisfied with our staff and services. This is going to be shared with them to encourage their further progress. Vladimir Sic, General Manager.
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Zurich, Switzerland
Top Contributor
52 reviews 52 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 8, 2013

Had a chance to come back to Ostrava and stayed at the Mercure again after two years since my first visit - and loved it. Had a tiny room on floor 5 (facing the yard) but it was incredibly cosy, quiet and well designed. The staff is nice and helpful all around, the quality of meals is great. Only the parking is not free anymore and if you come later in the evening, it even might be full with nowhere else to park. If you are coming not at busy times, you can book your room at reasonable rates. My favourite part about the hotel is the bedding - the pillows are some of the best ones I have slept on. And there are nowhere to be bought! Will have to take a look at it :-)

Room Tip: Get a room not facing the main street, it will be more quiet.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, June 14, 2013
Dear Guest, I would like to thank you very much for taking the time to pass on your comments on your recent stay with us at the Mercure Ostrava Center, we are all delighted that you have found the hotel to your expectations and that you had a great time with us and in Ostrava. Regarding to the pillows please contact me directly on H7051-GM@accor.com. We are looking forward to welcoming you again in our hotel.Vladimir Sic, General Manager.
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Prague, Czech Republic
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2013

Awesome property. I havent expected such a beutifull building in the middle of Ostrava. The accommodation is great, the service as well. Good value for money. Breakfast menu was very good.
The dinner menu could be more creative. The wine sellection is excellent.
I am very satisfied and for Ostrava is this my first choice.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, June 14, 2013
Dear Guest, I would like to take the opportunity to thank you for your review on our hotel, we are all pleased at the Mercure Ostrava Center, that you have enjoyed your stay in the hotel, and in Ostrava. We hope to have the chance to welcome you back soon. Vladimir Sic, General Manager.
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Mumbai
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 27, 2013

Its a good place to stay for a business. Helpful staff who are always eager to help. Nice and clean rooms with supportive infrastructure to support your daily needs. Good breakfast, wifi connectivity all across the hotel.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, May 28, 2013
Dear Guest, on behalf of Mercure team I would like to thank you for such a positive feedback which I will communicate to the team. We are really happy that you have enjoyed your stay with us. We will be pleased to welcome you again in the future. Vladimir Sic, General Manager.
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Bridgend
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 20, 2013

Very nice hotel in a good location close to the city centre. Good value for money. Breakfast menu was ok, no complaints, I found everything I like (English breakfast, fruit bar, cereals etc.). Room was clean and tidy. Complimentary internet access was also a nice touch.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, May 28, 2013
Dear Guest, What a pleasure to read these wonderful comments on Tripadvisor and to hear that you have enjoyed your stay with us!
I'm very happy that you were satisfied with the prime central location of the hotel and the quality of service. It will be a real pleasure to welcome you again! Vladimir Sic, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Ostrava Center

Address: Ceskobratrska 18/1742, Ostrava 70200, Czech Republic
Location: Czech Republic > Moravia > Moravian-Silesian Region > Ostrava
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Suites Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Ostrava
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Ostrava Center 4*
Number of rooms: 139
Official Description (provided by the hotel):
Mercure Ostrava Center is a brand new 4star hotel in the city center of Ostrava with 139 rooms, restaurant, bar, summer terrace, fitness area with a steam bath and excellent meeting facilities fully equipped with state of the art technology. Only 10 minutes from the Central railway station and within the walking distance to the cultural and commercial parts of the city as well as the famous and trendy Stodolni street. ... more   less 
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