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“Best hotel in Ostrava” 5 of 5 stars
Review of Mercure Ostrava Center

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Mercure Ostrava Center
4.0 of 5 Hotel   |   Ceskobratrska 18/1742, Ostrava 70200, Czech Republic   |  
Hotel amenities
Ranked #1 of 15 Hotels in Ostrava
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“Best hotel in Ostrava”
5 of 5 stars Reviewed November 1, 2011

There just isnt' a decent hotel in Ostrava ( I know what I'm talking about as I come from here) so I was happy to come across this one. Recently renovated and what a great job they've done with it.Iit's beautiful, spacious, the rooms are clean...perfect. It's a bit pricey for Ostrava but I got it on a special offer so I'm not complaining. Free wifi is a plus!

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, November 7, 2011
Dear guest,
thank you very much for taking your time and sharing your impressions about our hotel with the community! It makes me very proud to read such positive words from someone who grew up in our city and therefore has a good insight on the hotel situation before and after we have opened. Please rest assured that we will keep our offers like free wifi while we continue to develop our quality and services every day.
Kind regards,
Markus Koller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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198 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Zurich, Switzerland
Top Contributor
52 reviews 52 reviews
39 hotel reviews
Reviews in 37 cities Reviews in 37 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 26, 2011

The room was very nice, clean, staff helpful. Breakfasts very good. The cleaning staff still needs to get some training though so that they do not leave other guests clothes in one's room (!).

Room Tip: Make sure and get a room away from the fire doors that shut automatically with a loud bang when anyo...
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  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, October 31, 2011
Dear guest,
thank you very much for sharing your comments about your last stay.
I am very sorry about the incident with the left behind clothes of the prior guest which you've found upon your arrival in the room, but I am happy that with the quality and service offered we were able to make up for this incident and you have left us with such a positive feeling.
Please rest assured that every step necessary will be taken in order to avoid such incidents from happening again in the future in our hotel.
With kind regards,
Markus Koller
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A TripAdvisor Member
4 of 5 stars Reviewed October 25, 2011

The access to hotel parking is due to one way streets complicated. They were missing bath coats in the room. Steam in wellness is operated only,if you ask for it at front desk staff. Breakfast is kind of average. The hotel capacity is huge. The furnishing and interieuers are very modern and clean.

  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, October 31, 2011
Dear guest,
thank you very much for taking your time to review your last stay at our hotel.
It is always a pleasure to read an overall positive comment which indicates as well some points for further improvement of our guests satisfaction.
As our hotel is located in the very heart of the city, I understand that the direction indicators to the hotel are a difficult subject. We are working closely together with the city authorities to identify possibilities for new direction signage in order to provide better guidance for our clients to the hotel.
All our roomtypes offer bathrobes. For hygenic reasons we store them in the wardrobe, but we will double check and make sure that all rooms are always perfectly setup before our clients arrival.
Environmental concerns are very important for us. This is why we have decided to turn on the power for the steam bath only on clients request. However it really does not take a lot of time to get ready - just enough time to enjoy some complimentary tea in our wellness center and to get ready for the steam bath.
We are looking forward to welcome you back to our hotel in the near future,
kind regards,
Markus Koller
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Prague, Czech Republic
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 27, 2011

This is a truly first-rate hotel with great accommodations and friendly, efficient service. The food and bar were also quite good. You can't ask for a better location either. All too often you stay in what comes on like a classy place, only to find (sometimes repeatedly) that it's really not all it's cracked up to be. This hotel delivers on the impression it makes on you when you arrive, and it keeps doing so consistently right up until you leave. I was very pleased.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, October 3, 2011
Dear Guest,
thank you very much for staying with us and sharing your impressions about our hotel, staff and services with the community.
It is a great pleasure to read that we have fully satisfied you with our offer and we comply with your high expectations from the moment you have entered our hotel until your departure.
I am sure the entire team of the hotel will take your comment as a motivation to continue our daily efforts to provide standards and services at the highest possible level to all our guests.
I hope to welcome you back to our hotel in the near future,
with best regards,
Markus Koller
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Ostrava
1 review
5 of 5 stars Reviewed September 12, 2011

The Dpt of Czech Literature, University of Ostrava, decided to recommend the freshly opened Mercure Hotel to both Czech and international conference guests. All of the coming academics were pleasantly surprised by the charming atmosphere, historic architecture, rooms and services the Mercure Hotel provides. The conference organizers would like to thank for the high standards of the accommodation and the general helpfulness of the hotel staff.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, September 21, 2011
Dear Mr. T.,
thank you very much for your very kind words and review. It is our ambition at Mercure all over the world to create strong and mutual beneficial partnerships with all the local institutions of the regions where our hotels are located.
I am looking forward to the further development of our co-operation and please be assured that the entire team of Mercure Ostrava Center will continue to provide best quality and service to all your guests.
Kind regards,
Markus Koller
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Santa Monica, CA
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2011

This Mercure hotel has got to be the best one in Europe and we have stayed in over 100 of them over the years. It opened in March 2011 and is missing nothing. Safe free parking, free internet and beautiful large room with great beds and sheets. The reception people are great and the bar and restaurant are first class. Staying here was worth being an Accor card club member. It is the best hotel in Ostrava and worth the price. I would recommend it and definitely return. It is steps from the center of anything you want to do here.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, September 21, 2011
Dear Doctor H.,
thank you very much for taking your time to share your comments and review our hotel a not only via our internal guest satisfaction survey, but also with the community here on tripadvisor.
Reading that you consider us as one of the best Mercure hotels in Europe makes me very proud. Certainly I will share your comments with the entire team as an extra motivation to continue our daily efforts to provide best quality and service to all our guests.
I'm looking forward to welcome you back to our hotel in the near future.
Kind regards,
Markus Koller
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London, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2011

We have stayed at this hotel 3 times this year, on business, and found it to be superb. The team on reception are friendly and helpful, as are the bar and restaurant team. Nothing is a problem for them. On one occasion I booked a single room but was given a twin, at no extra cost. Facilities are excellent, with free wifi in the rooms. TV choice isn't enormous for English speakers but, that is not really an issue. It is well placed just by the old square, so evening/daytime strolls are quite pretty and relaxing. We haven't had a chance to use the spa but, that has been due to our travel arrangements however, I'm sure it would be excellent. The rooms, bathroom, and bed and bath linens are clean and fresh (actually, really lovely smelling). I would highly recommend this hotel.

Room Tip: Do a search and see who is offering cheapest rate. Booking.com seem cheapest.
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  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure_Ostrava, General Manager at Mercure Ostrava Center, responded to this review, September 5, 2011
Dear guest,
thank you very much for sharing your experience about our hotel with the community on tripadvisor. I am very happy and it makes me very proud to read such a positive feedback about the quality and service provided by our team. I hope that during one of your next stays your schedule will allow you to enjoy our Wellness Center as well .
Kind regards from Ostrava,
Markus Koller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Ostrava Center

Address: Ceskobratrska 18/1742, Ostrava 70200, Czech Republic
Location: Czech Republic > Moravia > Moravian-Silesian Region > Ostrava
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Suites Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Ostrava
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Ostrava Center 4*
Number of rooms: 139
Official Description (provided by the hotel):
Mercure Ostrava Center is a brand new 4star hotel in the city center of Ostrava with 139 rooms, restaurant, bar, summer terrace, fitness area with a steam bath and excellent meeting facilities fully equipped with state of the art technology. Only 10 minutes from the Central railway station and within the walking distance to the cultural and commercial parts of the city as well as the famous and trendy Stodolni street. ... more   less 
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