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“Very friendly staff, professional approach, excellent services” 5 of 5 stars
Review of Ibis Olomouc Centre

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Ibis Olomouc Centre
3.0 of 5 Hotel   |   Wolkerova 29, Olomouc 779 00, Czech Republic   |  
Hotel amenities
Ranked #3 of 14 Hotels in Olomouc
Certificate of Excellence 2014
Praha
1 review
1 helpful vote 1 helpful vote
“Very friendly staff, professional approach, excellent services”
5 of 5 stars Reviewed March 20, 2013

We held a seminar for 25 people with lunch in the restaurant. I very much appreciated the friendly attitude of staff, professional training room with modern equipment and a high level of catering. On the same day the next two events held, but the staff managed at all perfect. I highly recommend for events - the hotel has also very good availability and convenient parking in the underground areas.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis H, General Manager at Ibis Olomouc Centre, responded to this review, March 22, 2013
Dear Guest,

I would like to thank you for taking your time to write this comment here on TripAdvisor.
We are very pleased to read those compliments. Our staff does its best to keep high standard of services while organizing events or accommodating our guests. I am sure that your comment will encourage and motivate our team.
Thank you again for your scoring and I strongly believe that you will give us another chance to welcome you to ibis Olomouc Centre.

Kind regards,
Philipp Maister
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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92 reviews from our community

Traveler rating
    49
    30
    9
    4
    0
See reviews for
21
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8
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 8, 2013 via mobile

I stayed for two nights in Ibis Olomouc and was overall very satisfied with the hotel, the staff, the restaurant and the room.
The restaurant was excellent and the staff professional and offering very good service. The room was clean and the bathroom had a great shower, which is important for me. The bed was indeed very hard but not uncomfortable. The cusions however were not good for me so it was a fight to get the right shape and position. But this very personal. Maybe offering different types of cushions is a solution. I will check next time, because for my next stay I would certainly book the Ibis!

Stayed March 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis H, General Manager at Ibis Olomouc Centre, responded to this review, March 11, 2013
Dear Guest.

We very much appreciate your scoring regarding your stay at ibis Olomouc Centre.
It is always a pleasure to receive positive feedback. We are also glad that you shared your opininon with us about things that might be done better. I strongly believe that your comment will encourage our team to do their best to keep and improve quality of our services.
Thank you again for sharing your experience. We look forward to welcoming you again in our hotel.

Sincerely,
Bohdana Hošková
General Manager
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Cluj-Napoca, Romania
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 8, 2013

The overall experience in the hotel was OK. The people were especially nice, even if some system mistake didn't submit our reservation they solved it in 1 minute and in a very nice manner. When we left very early in the morning they prepared breakfast to go very nice.
The rooms are with minimalistic design, so if you expect something else, it may be dissapointing. Breakfast, on the other hand, is awfull. The worst I ever had: only some salami, cheese, tomatoes, yogurt, jam and croissants. The croissants were good, though. Coffee and juice are horible.
Location is good and hotel is clean. I would go back especially for the staff.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis H, General Manager at Ibis Olomouc Centre, responded to this review, March 9, 2013
Dear Guest,

I would like to thank you for taking time to write this review.
We very much appreciate your scoring and are happy to read positive respond as well as your direct opininon about things that should be improved. Every guest´s feedback helps us to encourage our team to improve the quality of our services and to avoid unpleasant situations in the the future. We are constantly working on changing our breakfast so that it meets each guest´s expectations.
I do hope that you will give us a chance to welcome you again in our hotel with your next visit to Olomouc.

Sincerely,
Bohdana Hošková
General Manager
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Brno, Czech Republic
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2013

I stayed at Ibis Olomouc for the first time, and I would rate this hotel as one of the best in the region. The stuff was very professional and supportive, hotel was very clean and "warm". Another good think is the closeness to the centre as well as public transportation. The parking is next to the hotel, having enough capacity.

Room Tip: Even the room oriented to the main road very quiet.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ibis H, General Manager at Ibis Olomouc Centre, responded to this review, February 12, 2013
Dear Zdenek.

We very much appreciate your scoring regarding your stay at the ibis Olomouc Centre.
It is always a pleasure to receive positive feedback. THANK YOU!

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Bohdana Hošková
General Manager
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Prague, Czech Republic
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 29, 2013

The hotel was actually not bad, the beds were a disaster: so extremely hard and uncomfortable, that there must be no. You have to wake up early with zwangsläuftig pain. Hotel was located right at themain road, so soundproofing...

  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bohdana H, General Manager at Ibis Olomouc Centre, responded to this review, January 30, 2013
Dear Stefan,

Thank you for taking the time to write a review about your stay here with us. I do apologise for the inconveniences and can assure you that the appropriate measures have been taken. Our beds meet requirements of ibis standards and can be found all over Europe. I do hope you give us the opportunity to welcome you back in ibis Olomouc Centre.
Kind regards.
Bohdana Hoskova
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 24, 2013

In general ok, just a view small points.
Room 707 has no useable shower, it is to low (hip low).
One towel was still dirty from the makeup from the prvious guest.
The beds were pretty hard.
Furter the service was good and friendly.
I'm satisfied.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bohdana H, General Manager at Ibis Olomouc Centre, responded to this review, January 25, 2013
Dear Mr Willem,
Thank you for taking the time to write a review about your stay here with us. We have taken note of your comments and do apologise for not properly washed towel. We will do our best to prevent this happening in the future. When it comes to the shower, all our DeLuxe rooms are exuiped with bath. In case you prefer shower, our Superior rooms will be more comfortable for you.
I do hope you give us the opportunity to welcome you back in ibis Olomouc Centre.
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 17, 2013 via mobile

After excellent invitation we experienced pleasant and comfortable room equipped with fantastic bed. Resting there was really memorable as well as the experience with restaurant kitchen. Meal was really exceptional in taste. The selection of meals and drinks was excessive. Service and handling from well educated staff is a good example.

Stayed January 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silvie S, Manager at Ibis Olomouc Centre, responded to this review, January 18, 2013
Dear Guest,
Thank you very much for such positive review on Trip Advisor!
All our team and I are delighted to have such a great feedback from you. It was a pleasure having you stay with us and we look forward to the opportunity of welcoming you back to ibis Olomouc Centre.

Silvie Szymiková, PR & Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Olomouc Centre

Address: Wolkerova 29, Olomouc 779 00, Czech Republic
Location: Czech Republic > Moravia > Olomouc Region > Olomouc
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Olomouc
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Olomouc Centre 3*
Number of rooms: 90
Official Description (provided by the hotel):
Ibis Olomouc Centre is quietly located just a 7minute walk from the historic centre of Olomouc, known for its UNESCO-protected Holy Trinity Column. Featuring free Wi-Fi and a restaurant serving Mediterranean cuisine, it offers rooms with satellite TV and modern and elegant furnishings.The Old Town offers numerous sights. Some of them are the Saint Wenceslas Cathedral, with the second highest spire in the country, and the Six Baroque Fountains depicting Roman gods.Smetanovy Sady Park is set next to the property. The nearest bus stop, Wolkerova, is 50 metres away. The Olomouc Castle is at a distance of 2 km. The main train station is 3.5 km from the Ibis Olomouc. ... more   less 
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