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“SUPERB-EXCEEDED EXPECTATION-GREAT STAFF-LUXURY-BETTER THAN UK HOTELS” 5 of 5 stars
Review of Hotel General

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Hotel General
5.0 of 5 Hotel   |   Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic (Praha 5)   |  
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Hotel amenities
Special Offer
Complimentary bottle of wine
Ranked #7 of 662 Hotels in Prague
Woking, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“SUPERB-EXCEEDED EXPECTATION-GREAT STAFF-LUXURY-BETTER THAN UK HOTELS”
5 of 5 stars Reviewed November 18, 2010

We arrived at about 9-15Am ( via the Hotel General limo service from the airport which was about £28-00 each way, well worth it and which was brilliant) and had a very courteous welcome. The staff had already prepared our room (Wellington Room) and the Reception asked if we wanted a choice of welcome drink. Well, Champagne at 9-30am is certainly a good way to start a 4 night break at the General ! The room was superb, with things like slippers, luxury bath robes large comfortable bed and the room was really far superior to what we had read on TripAdvisor.

The Reception staff were 1st Class in giving us a briefing about directions, transport, restaurants in the local area and Prague itself. Nothing was too much trouble for them.

We had pre - selected specific Restaurants we wanted to try in Prague and with the staff's help were able to find them with no problems. The breakfast was outstanding in every aspect. The breakfast service was personal, efficient and a huge variety of choice. Try the ham and cheese omelette -that set me up for the day on its own-it was huge and tasty.

Be warned, Prague is really a walking city and believe me, even using the good public transport system you will end up walking to see the sights. Having done this for 4 days, the General Hotel was a sanctuary to come back to in the early evening to shower up and get dressed up for dinner in the evening. It's tranquil, a safe haven from the hustle and bustle in Prague.

We cannot recommend this Hotel enough. best one we have ever stayed in on any city break we have done over the years.

5 STARS +++++ FOR OUR VERY ENJOYABLE STAY AT YOUR HOTEL. IF THERE WERE MORE STARS ON TRIP ADVISOR TO GIVE, THEN YOUR HOTEL WOULD HAVE THE MAXIMUM. 10 OUT OF 10 AND MORE.

Should we return to Prague-we will stay with you again.

Chris and Ann
Surrey
UK

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,080 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Scottsdale, Arizona
2 reviews
5 of 5 stars Reviewed November 12, 2010

We drove to Prague and the doorman proceeded to guide us into the courtyard parking area, took our baggage and directed us into the hotel. The people at the front desk seemed to expect us and kindly explained the hotel attributes (including in-hotel breakfast - included in the room price, local tram and subway stops - only 3 blocks away, and tour options among others. The sign-in process was accomplished, not at the front desk, but on couches in the lobby!

We asked for a recommendation for a destination that evening of our arrival and the lady at the desk not only provided a few alternatives, but wrote our detailed instructions on how to take the tram to the chosen destination..

The staff at breakfast the next morning (and each morning during our stay) was accommodating, recognized us and prepared our chosen beverages. They went out of their way to make our visit to the restaurant pleasant and carefree, even during a time we decided to join the hotel for a light dinner.

The housecleaning staff was understanding, even when we wanted them to delay cleaning our rooms until later.

The rooms were comfortable, the pillows and bed coverings ample and the windows could open easily when necessary.

The location of the hotel was in a quiet area, kust three blocks from the river or from public transportation.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
2 reviews
5 of 5 stars Reviewed October 29, 2010

We can recommend this hotel very highly indeed. The friendly & efficient service provided by all the staff could not be faulted - nothing was too much trouble. We were extremely pleasantly surprised on our arrival by the sincerity of the welcome, which included a drink of our choice (a nice touch).

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pensacola, Florida
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed October 26, 2010

Believe all the good reviews on this place because they are true. I can't say enough good things about this hotel. All the staff are so professional and attentive. The hotel has though of every little detail to make your trip great. The breakfast is delicious, served by friendly staff, the cleaning staff does a great job, and the counter staff are very informative. Also, don't miss the wine bar, it is so beautiful. The car service to the hotel is great because you don't have to mess with shady cab drivers and it is a reasonable price. Getting ripped off at the beginning of your trip is a real bummer and I wouldn't chance it. For budget travelers, getting the metro to the hotel is quite feasible as well.

Don't believe the reviews that say this hotel is far from all the tourist attractions because it is NOT true. The hotel is blocks from a metro and tram stop and it takes less than 20 minutes to get to Charles Bridge. You can walk along the bridges and get a good view of the layout of Prague. The neighborhood is a growing neighborhood with a ton of great restaurants and bars. Also, there is a grocery store and mall nearby. You couldn't pay me to stay in the crowded tourist. If I return to Prague I will definitely stay here again.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bath, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed October 25, 2010

All the positive reviews about the Hotel General are spot on.
If you are looking for a Hotel away from the city hustle and bustle this is the one for you.
The welcoming is especially good , the staff take time and trouble to welcome you to Prague over a free welcome drink giving us basic details on location , sites to see and travelling.
The rooms are very comfortable with all the amenities you would require , even down to dressing gowns and slippers.
Breakfast is to a very high standard with a choice of Buffet or seoerate items cooked to order , at no extra charge .
The hotel has a lovely small cellar bar and for a hotel the charges are reasonable
To get to all the major sites Andel Metro staion and Tram Stops are just a short walk away and are very efficient - we never had to wait more than 5 minutes and within 20 minutes you are wherever you want to be , plus it is cheap a day pass is just about 3 pounds ( 100czk ) be warned the Metro's escalator at Andel is not for the fainthearted as it is very steep and very fast more like a conveyer belt on fast speed !
Restaurants are plentiful around Andel so you do not need to travel far , likewise the Hotel does itself have a good restaurant of a high quality.
I would advise booking travel from the airport using a service like Prague transfer which is reasonable and avoids any problems with overcharging and also we included tickets for travel around Prague using both Tram and Metro which saved any hastle of buying tickets , remember to get the tickets stamped on the machine on the tram or Metro - Failure can result in an on the spot fine - this can be quite hefty.
If you want to book any excursions , this also can be done in advance we went to a Medieval Night in a cellar in Prague Old Town - it was great fun, lots of food ( perfect if you are on the Atkins diet ! ) and good entertainment.
To round everything off the Hotel organised a limo back to the airport , likewise very reasonable ( 700czk ) perfect way to end a perfect break.
You will not be dissapointed by this choice of Hotel , Perfect in everyway made better by perfect staff

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex, Vermont
1 review
5 of 5 stars Reviewed October 21, 2010

Quiet boutique hotel in the suburb of Prague away from the craziness of the downtown. Nicely appointed hotel, friendly staff and great breakfast. Ten minute walk to the Metro, Tesco grocery and a modern mall. Once on the Metro it is fifteen minutes to the city center. If you like to walk as we do it is 20-30 minutes to Old Town.
The Hotel exceeded our expectations!

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 16, 2010

This hotel is wonderful. It is beautiful inside and out. The staff is attentive. The breakfast, including omelets and special coffee drinks, is served by white gloved staff. This hotel is truly exceptional!

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel General

Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Prague
#7 Family Hotel in Prague
#8 Romantic Hotel in Prague
#17 Business Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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