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“Fantastic” 5 of 5 stars
Review of Hotel General

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Hotel General
5.0 of 5 Hotel   |   Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic (Praha 5)   |  
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Hotel amenities
Special Offer
Complimentary bottle of wine
Ranked #8 of 662 Hotels in Prague
Halifax, England, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Fantastic”
5 of 5 stars Reviewed December 15, 2013 via mobile

Love it! The hotel is absolutely gorgeous. We stayed in a family suite which had two bathrooms and one double bedroom. As our teenage son came with us a single bed was put in the office / lounge area for him. This made that room quite cramped but it wasn't an issue as it we wasn't there to use the room as anything other than a bedroom anyway.
The breakfast is lovely and caters for everyone. The staff are extremely helpful and wait on you hand and foot.
The reception staff and bellboy are fantastic. Dasha greeted us on reception, ensured we had a welcome drink and went through the local map marking out the sites for us. She gave us all the transport info and it felt like a personal service rather than the normal hotel check in you usually get.
Upon leaving the hotel later that evening Marion the bellboy noticed we were heading the wrong way and came to advise us we were heading to nowhere really unless we intended to go to a particular restaurant.
Like I said the service is exceptional.
It is about a 20 minute walk to the Charles Bridge main area of Prague but it is a lovely walk or you can easily get on the tram by buying the daily tickets. Getting around is really easily and the staff here will help you all they can.
I can't comment on the sauna as we didn't use it but I will definitely stay here when we come again.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 16, 2013
Dear Karen B,

On the behalf of the hotel General team I would like to thank you and your family for staying with us and for posting such detailed and warm review.
It gives us a great pleasure to see that we were able to meet your expectations and you have enjoyed your stay with us.

With warm regards from Prague and hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,080 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Berlin, Germany
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 12, 2013

Booked based on reviews. This hotel is great! Excellent location, massive suites, laundry in suite, breakfast brought to your room. All other hotels fail to compare. Staff were the best! this hotel in size, and service should be a 5 star. oh free internet as well

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 13, 2013
Dear Gasal D,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.
It gives us a great pleasure to know that we were able to meet your expectations and you have enjoyed your stay with us to the fullest.

With warm regards from Prague and the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 11, 2013

It was my first trip to Prague, so it was with a little hesitation that I booked our hotel, knowing that it was not in the centre of town. I am now glad that we stayed at the General, as it was far enough from the centre to be quiet, but close enough to walk in (15 mins walk along the river). It also has the advantage that the bus station is only a block away.

The hotel car was waiting for us at the airport, which was great after our long flight from Sydney. A welcome drink on arrival was also very much welcomed.

I cannot say enough about how friendly the staff were. The reception staff went out of their way to help, booking bus tickets, recommending several restaurants, and calling ahead to our next hotel in Cesky Krumlov to confirm our reservation. There was always a friendly smile greeting us at the front door, and the restaurant staff were very happy to go out of their way.

The hotel itself is fairly newly refurbished (2007 i think), and the rooms are very comfortable and clean, a good size with a great shower that feels like you are in the rain. We didn't eat in the restaurant except for breakfast, which was exceptional. Hot food cooked to order, and lots of local cakes, pastries and the normal buffet spread.

I would highly recommend the Hotel General, and if we ever return to Prague I will only stay here. Thank you very much.

Room Tip: standard double was plenty big enough, with a great shower.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 12, 2013
Dear Stuart M,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting this detailed review on your stay.
It gives us a great joy to see that we were able to meet your expectations and you have enjoyed your stay with us to the fullest.
We thank you for your kind words and detailed description of your experience and do hope that you will have a possibility to visit us again some day in the future.

With warm regards from the hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 8, 2013

Our first trip to Prague and booked the Hotel General based on the reviews and what a great choice. Reception staff very welcoming, much appreciated welcome drink, then help and advice with the sites to see, transport and maps.

The breakfast food was delicious, great cooked choices on top of a lovely hot and cold buffet selection. The service was excellent, the serving staff very friendly and helpful.

Not sure whether they spotted it was my birthday based on the registration card, but a lovely surprise to come back to flowers in the room, ‘swan’ towels and a bottle of wine from the Management Team!

Good local food and bars near the hotel too.

We would definitely recommend this hotel.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 10, 2013
Dear CheshireCarrot,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.
It gives us a great pleasure to see that we were able to meet and maybe even exceed your expectations and you have enjoyed your stay and your birthday.

With warm regards from hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 5, 2013

Coming from Indonesia, I am used to domestic pampering . Hotel General match that with their
warmth and amazing teamwork. I get this feeling that all the staffs meet and discuss how to make their guests happy every night ! From adding halal meals to reminding me about taxi pick up. 1st class service ! Will only stay in Hotel General when I am in Prague for winter holidays.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 8, 2013
Dear Rosman M,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers.

With warm regards from the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shinjuku-ku, Tokyo, Japan
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 5, 2013

A comfortable place to stay, everything was fine. I was traveling alone and it was my first time to Prague, and I got a lot of help from the staff. I'm sure I will stay at this hotel if I go to Prague again. Thank you, Pavel. Thank you, Martin. Thank you, Marian. Thank you, Rami. You deserve the five stars. vy ctyri jste nejlepsi~ (^o^)

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 8, 2013
Dear An S,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.

With warm regards from Pavel, Martin, Marian and Rami
(and domo arigatou gozaimasu)

Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Placentia, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 4, 2013

We can't say enough good things about our wonderful experience at the Hotel General. The welcome drink and orientation was so appreciated after a long day of traveling, as was the bottle of wine on our departure. Breakfasts were superb with a nice buffet and additional entrée of your choice. Waiters were always pleasant, attentive, and efficient. We ate dinner in the restaurant the first night and it was a very memorable experience with candlelight and excellent food, especially the apple strudel--the best we've ever had! The service was perfect and the waiter, Ibrahm, made us feel special. The front desk was fantastic and very knowledgeable. They helped us with tickets for concerts and hockey games, explained how to get where we wanted to go, made restaurant reservations for us, and had excellent suggestions for restaurants. We especially liked the location of the hotel since it was close to both the metro and numerous tram stops. We were able to get to all parts of the city easily because so many trams went through the Andel stop. The front desk explains what transportation you need and marks everything on the map. They make it effortless to get around on your own. A Mall is also located at the stop where we could purchase things we needed. Since it was the time for Christmas Markets, every time we used the metro and trams we could go through the local Market and taste all the wonderful foods and drinks available. Often in the evening there was music being played and we found this Christmas Market so much more enjoyable than the ones in the really touristy areas that were so crowded--this one was all locals and they enjoyed explaining what it was we were eating or drinking. We would definitely recommend staying at this lovely hotel and hope we have the opportunity to return and enjoy its attentive hospitality again.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 8, 2013
Dear Engstrom,

On the behalf of the hotel General team I would like to thank you for staying with us and for posting this warm and detailed review.
It gives us a great joy to see that we were able to meet your expectations and you have enjoyed your 9 nights stay with us to the fullest.
We thank you for your kind words and do hope that you will have an opportunity to visit us again.

With warm regards from Prague and the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel General

Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Prague
#7 Luxury Hotel in Prague
#8 Romantic Hotel in Prague
#17 Business Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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