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“Value for money. Excellent attention to service.” 5 of 5 stars
Review of Hotel General

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Hotel General
5.0 of 5 Hotel   |   Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic (Praha 5)   |  
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Hotel amenities
Special Offer
Complimentary bottle of wine
Ranked #8 of 663 Hotels in Prague
Jakarta, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Value for money. Excellent attention to service.”
5 of 5 stars Reviewed December 5, 2013

Coming from Indonesia, I am used to domestic pampering . Hotel General match that with their
warmth and amazing teamwork. I get this feeling that all the staffs meet and discuss how to make their guests happy every night ! From adding halal meals to reminding me about taxi pick up. 1st class service ! Will only stay in Hotel General when I am in Prague for winter holidays.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 8, 2013
Dear Rosman M,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers.

With warm regards from the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,082 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Shinjuku-ku, Tokyo, Japan
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 5, 2013

A comfortable place to stay, everything was fine. I was traveling alone and it was my first time to Prague, and I got a lot of help from the staff. I'm sure I will stay at this hotel if I go to Prague again. Thank you, Pavel. Thank you, Martin. Thank you, Marian. Thank you, Rami. You deserve the five stars. vy ctyri jste nejlepsi~ (^o^)

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 8, 2013
Dear An S,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.

With warm regards from Pavel, Martin, Marian and Rami
(and domo arigatou gozaimasu)

Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Placentia, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 4, 2013

We can't say enough good things about our wonderful experience at the Hotel General. The welcome drink and orientation was so appreciated after a long day of traveling, as was the bottle of wine on our departure. Breakfasts were superb with a nice buffet and additional entrée of your choice. Waiters were always pleasant, attentive, and efficient. We ate dinner in the restaurant the first night and it was a very memorable experience with candlelight and excellent food, especially the apple strudel--the best we've ever had! The service was perfect and the waiter, Ibrahm, made us feel special. The front desk was fantastic and very knowledgeable. They helped us with tickets for concerts and hockey games, explained how to get where we wanted to go, made restaurant reservations for us, and had excellent suggestions for restaurants. We especially liked the location of the hotel since it was close to both the metro and numerous tram stops. We were able to get to all parts of the city easily because so many trams went through the Andel stop. The front desk explains what transportation you need and marks everything on the map. They make it effortless to get around on your own. A Mall is also located at the stop where we could purchase things we needed. Since it was the time for Christmas Markets, every time we used the metro and trams we could go through the local Market and taste all the wonderful foods and drinks available. Often in the evening there was music being played and we found this Christmas Market so much more enjoyable than the ones in the really touristy areas that were so crowded--this one was all locals and they enjoyed explaining what it was we were eating or drinking. We would definitely recommend staying at this lovely hotel and hope we have the opportunity to return and enjoy its attentive hospitality again.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 8, 2013
Dear Engstrom,

On the behalf of the hotel General team I would like to thank you for staying with us and for posting this warm and detailed review.
It gives us a great joy to see that we were able to meet your expectations and you have enjoyed your 9 nights stay with us to the fullest.
We thank you for your kind words and do hope that you will have an opportunity to visit us again.

With warm regards from Prague and the General team
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed December 2, 2013

I'm talking about the review, not the hotel. We stayed for almost a week in August. I wish we had a hotel like this to look forward to in every city we visit. Service and lodgings were first rate. The staff were very welcoming and helpful, ensuring that our first visit to their city exceeded our expectations. We enjoy exploring a city on foot and found the hotel's location apt for that purpose.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 4, 2013
Dear tomnpatti,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting this review on TripAdvisor.
It gives us a great pleasure to see that we were able to meet your expectations and that even after a few months have passed you still remember your stay with us and would like to share this experience.
We thank you for your review and kind words and hope that you would visit us again if your travels will bring you back to the lovely city of Prague.

With warm regards from the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 1, 2013

My husband & I stayed for 4 nights at the end of November 2013. From the moment we arrived, we were treated like royalty, I kid you not. In this hotel, it is obvious that the guest is king. Nothing was too much trouble. The welcome drink was lovely and the general information given when we checked in was very informative. The room was beautiful, spotless and obviously very well maintained, just a little bit hot for me but most people like the heat. The breakfast was substantial, everything one could want and more. The bar is so cosy but not many people there when we stayed. Vicky and her colleagues at reception couldn't do enough to help us with any queries we had. On our last evening there, we came back to our room to a lovely surprise - a bottle of wine, 2 glasses and a lovely note thanking us for staying in the hotel! There are not too many hotels of this calibre out there - stay there if you get a chance but it will spoil you for any other hotel.

Room Tip: We stayed on 3rd floor facing the front - a bit noisy if you left the window open (I like fresh air...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, December 2, 2013
Dear Beammeup F,

On the behalf of the hotel General team I would like to thank you and your husband for choosing our hotel and for sharing your impressions with the other travelers.
It gives us a great joy to see that we were able to meet your expectations and that our team was able to make your stay in Prague truly enjoyable and memorable.
We thank you for your kind words and do hope to welcome you back at the General whenever your travels will bring you to the lovely city of Prague.

With warm regards from the General team.
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lancs
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 28, 2013

Rooms are quite compact but are immaculately maintained and very clean. Tea and coffee facilities in the rooms are good and when we requested some milk as only powdered available on the tray a waiter appeared at our door with a jug within seconds! Huge bath and good shower with plenty of complimentary toiletries. Public areas are all lovely. The staff are amazing and all go out of their way to ensure you have everything you need and that you enjoy your stay. The manager spoke to us at breakfast every morning to ask if everything ok. The lady on reception was very informative and supplied us with a map of the city and we also booked a walking tour of the city with her. The waiters/chef/barman were all brilliant and would go out of their way to ensure everything perfect for you. Location of the hotel is quite a distance from main town but we did walk there and back without any difficulty and plenty of interesting things to see along the route into town. All in all a very enjoyable and memorable stay, Would definitely recommend a stay in this lovely hotel with its very attentive staff.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, November 29, 2013
Dear JillLancs,

On the behalf of the hotel General team I would like to thank you for staying with us and for posting your review on TripAdvisor.
It gives us a great joy to see that you have enjoyed our stay with us and that due to our team work this was a really memorable stay.
We thank you for your kind words and hope that you will visit us again.

With warm regards from the hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 28, 2013

This hotel was amazing, It really cannot be faulted and me and the girlfriend have already decided we will definitely be returning one day. The staff were so kind, the breakfast is so amazing and the bath was to die for. :)

Room Tip: Make sure you check if radiators are on. Ours were and we were roasting so had to knock them off. Bu...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, November 29, 2013
Dear Robert W,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers.
It gives us a great pleasure to see that we were able to meet your expectations and that you and your girlfriend have enjoyed your stay to the fullest.

With warm regards from the General team and looking forward to welcome you back at our hotel.
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hotel General

Address: Svornosti 1143/10 | Smichov, Prague 150 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Luxury Hotel in Prague
#8 Family Hotel in Prague
#8 Romantic Hotel in Prague
#17 Business Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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