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“Five Star Service!” 5 of 5 stars
Review of Hotel General

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Hotel General
5.0 of 5 Hotel   |   Svornosti 1143 / 10 | Smichov, Prague 150 00, Czech Republic (Praha 5)   |  
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Hotel amenities
Ranked #5 of 668 hotels in Prague
Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Five Star Service!”
5 of 5 stars Reviewed October 17, 2013

I just returned from a 4 night stay at the Hotel General with a group of friends prior to a river cruise. I arranged the airport transfer to the hotel in advance and everything went smoothly despite a flight change.

The hotel is slightly out of the historical town center and on a business street. But once mastered the Prague tram system is easy and inexpensive. The tram stop is just a 5 minute walk from the hotel. The Charles Bridge is a lovely 20 minute walk along the river and there are plenty of restaurants in the area.

The hotel staff is the MOST helpful and courteous I have ever encountered. Vicki at the front desk helped us in many ways every single day. The staff is the restaurant was extremely pleasant and we enjoyed the wonderful variety at the included breakfast.

The hotel is a restored villa and is decorated in period and themed on an interesting assortment of famous generals of the world. The bathrooms are updated and beautiful but it is quite a climb into the tubs. Anyone with a disability book the suite which has a walk in shower.

It has a small lobby and a wine bar downstairs. Remember that smoking is still very popular in Europe.

You will love the staff!!!!!

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 22, 2013
Dear LolaK,

On the behalf of the hotel General team I would like to thank you for choosing our hotel for your stay and for sharing your impressions with the other travelers.
It gives us a great joy to see that we were able to meet your expectations and you and your friends have enjoyed your stay with us to the fullest.
We thank you for your review and hope that you would visit us again.

With warm regards from the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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873 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 16, 2013

We stayed for 3 nights and loved every minute of our stay at Hotel General. The reason this hotel is better than anywhere else is simply because they employ out standing staff who really understand the true meaning of customer service. I could go into great detail and name all the great things about staying here but I would never finish. We will be back and we will recommend this establishment to anyone and everyone we know.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 17, 2013
Dear Jo A,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your warm and kind review.

With warm regards from Prague and the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 16, 2013

The ONLY thing this hotel does not have in it's favour is the location. It is a walk or a tram/ bus ride to the centre but it IS in a quiet location. The centre of Prague can be a noisy place at night! There are more central hotels, there are larger and more expensive hotels in Prague. However, you will not find a friendlier, cleaner, more comfortable hotel in Prague than The General. The staff are exceptional - every one of them. This 20 room establishment punches far above it's weight when it comes to providing customer satisfaction. Nothing is too much trouble. From the first time we set foot in the hotel when the receptionist gave us a potted guide of the most popular places to visit, the imaginative sculpture of the bath towels and fresh flowers in the room, (the rooms are tended to twice a day), the Champagne with breakfast. Everything has a super-clean look, freshly decorated, comfortable beds, great breakfasts. We really could not fault it. 11 out of 10

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 17, 2013
Dear SABATES,

On the behalf of the hotel General team I would like to thank you for choosing our hotel for your stay and for sharing your impressions with the other travelers.
It gives us a great joy to see that we were able to meet your expectations towards the quality of services and you have enjoyed your stay with us to the fullest.
We thank you for your kind words and hope that you would choose to stay with us again if your travels would bring you back to the lovely city of Prague.

With warm regards from the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaiserslautern, Germany
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 16, 2013

OK everybody has the same great comments about this hotel and that's why we choose to stay here. We have traveled all around Europe and yes, it is definitely the next best thing to being home. As mentioned before, the staff members, such as Vicky, Rami, Ibrahim, Mostafa, Marian and the others make up this hotel experience. A great team and they make you part of the family. The hotel is superb and has everything one could ask for. The breakfast is great (make sure you ask for a hot chocolate) and the wine bar is very cozy. The room was outstanding, very clean. The location is only a 20 minute walk to the sites of Prague. Don't be afraid to drive, very easy to find and has excellent reserved parking in front of the hotel or in the back. We did lots of walking day and night and always felt safe in the neighborhood. We really enjoyed the staff and hotel and as everyone has said, it's simply the best. Can't wait to get back to Prague and my new friends!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 21, 2013
Dear MakakiloGeorge,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posing such wonderful review.
It gives us a great pleasure to know that we were able to meet your expectations towards the quality of the services and you have truly enjoyed your stay with us.

With warm regards from the hotel team and looking forward to welcoming you back at the General
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holmdel, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 15, 2013

Stayed at this hotel for our anniversary. Everything was perfect;the check in, daily breakfast, service. Great thanks to Dasha for her help,and for saving our vacation when i as sick.
We will certainly be back and send all our friends your way

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 17, 2013
Dear Gary S,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.
We thank you for your kind words and hope to welcome you back at the General on your next trip to Prague.

With warm regards from the General (incl. Dasha).
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 14, 2013

We visited Prague for a short break and stayed at the Hotel General. Everyone from the Bell Boy to the Manager everyone made sure that our stay was a pleasurable one. Really, everyone went out of their way to ensure we had everything we needed.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 15, 2013
Dear Champagne1811,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for sharing your impressions with the other travelers.
We thank you for your kind words and hope that you would visit us again if your travels will bring you back to the lovely city of Prague.

With warm regards from the General team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 14, 2013 via mobile

Everything about this hotel was superb. Still a bargain at twice what we paid. Included breakfast was sumptuous with almost everything possible available. Location slightly out of the tourist area but a long, beautiful walk of about 30 minutes gets you anywhere. Public transportation will get you anywhere in about 15 minutes. But most important was the quality of the service. Each and every employee will go to any length to help the guests. For example, my wife is gluten free. A note was taken of this when we arrived and the next morning at breakfast everyone not only knew who we were but also that she was gluten free. Foods had already been obtained specially that she could eat and dishes were modified to accommodate her, even their delicious pancakes. This is one of many examples of efforts taken on our behalf. As some else said, this hotel is not only a great place to stay, but also a great reason to go to Prague.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, October 15, 2013
Dear Harold M,

On the behalf of the hotel General team I would like to thank you for choosing our hotel and for posting your review on TripAdvisor.
It gives us a great pleasure to know that we were able to meet your expectations and you had enjoyed your stay with us to the fullest.
We thank you for your kind words once more and hope for your next visit to the General.

With warm regards from the hotel team
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel General

Address: Svornosti 1143 / 10 | Smichov, Prague 150 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Prague
#5 Romantic Hotel in Prague
#5 Family Hotel in Prague
#14 Business Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel General 5*
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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