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“It's all about the service........” 5 of 5 stars
Review of Hotel General

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Hotel General
5.0 of 5 Hotel   |   Svornosti 1143 / 10 | Smichov, Prague 150 00, Czech Republic (Praha 5)   |  
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Hotel amenities
Special Rate
Free room upgrade
Ranked #10 of 662 Hotels in Prague
Sussex, UK
Top Contributor
53 reviews 53 reviews
39 hotel reviews
Reviews in 31 cities Reviews in 31 cities
45 helpful votes 45 helpful votes
“It's all about the service........”
5 of 5 stars Reviewed November 7, 2012

Small hotel in a quiet location some 20 mins walk from the Charles Bridge. Lacks some facilities you might expect from a true 5* hotel (eg no gym or spa, limited room service menu) but this is more than compensated for by the attention to detail given to the service here. From your first step into the building, you feel very, very welcome. It's all been said in prior reviews.

-glass of champagne while check-in details are sorted and the lovely receptionist explains things
-immaculately presented rooms and public areas. Fabulous decor.
-we stayed in a 'suite general', well worth the extra cost. Large room, separate lounge, two bathrooms, superior bed with quality linen, full PC and two TVs, DVD etc. Quality toiletries.
-breakfast is great. Bear in mind this is a small hotel (20 rooms), breakfast is an intimate, largely buffet affair in the gorgeous dining room, but with certain dishes (omelettes, scrambled eggs, pancakes etc) cooked to order. Service is immaculate.
-cosy basement wine bar with v wide choice of wines, although can be very quiet down there
-everywhere spotlessly clean
-car service from airport very good, and unusually hardly any more expensive than a rank taxi. Recommended.

We booked direct with the hotel and received an almost immediate (personalised) welcome email with all relevant information.

I did notice one or two reviews suggesting this hotel is in a 'run down' area with nothing nearby. Neither is true. Yes, it's a 30 minute walk to the Old Town (nice stroll along the riverside path as it happens), but if you've had a long day on your feet, a taxi there is c GBP 4. Otherwise, we found a fairly wide choice of restaurants within a 5 minute walk (near the large (200 shop) mall - including Italians, Local Czech, an excellent Argentinian Grill (which we tried), TGI Fridays, a Mexican, Sushi, Chinese, etc etc. plenty of of choice to suit all pockets and tastes within a very short stroll. Also important to note this feels a very safe area to walk around - the relative quietness compared to the Old Town is an advantage. Sleep was blissful.

The staff here are wonderful and the service impeccable. We had a bottle of wine in the wine bar one evening and decided to take it to our room. We weren't 'allowed' to carry it ourselves. When we came down to check out, the bellhop was waiting for us beside the elevator when we arrived on the ground floor. It's that kind of place. A quiet haven, tucked away in a beautiful city. Perfect hotel for a long weekend getaway.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, November 12, 2012
Dear Dazzer6666,

We would like to thank you for such detailed review on the hotel services and our location in Prague.
It gives us a great pleasure that you have enjoyed our services, suite room and breakfast - and that the hotel General has become a part of your Prague experience.
We thank you for your kind words towards our personnel and hotel and we hope that you will visit us again if your travels will bring you back to Prague.

With warm regards
Ringaile Radojevic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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978 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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English first
Gloucestershire
Senior Contributor
27 reviews 27 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 6, 2012

We have just returned to the UK from a long weekend in Prague. We travel a lot and I don't tend to do reviews but it would be so unfair not to single out the General for praise. Without any doubt, the staff are the most welcoming and warmest that we have ever met - nothing was too much trouble for them, and they were so accomodating at recommending and booking restaurants, cars etc, but they also went the extra mile and tried to anticipate what might make our stay even better - for example, one of the waiters, realising that we are keen on coffee, made a point of warming our cups as soon as we arrived for breakfast and put on extra coffee before we asked for it (sadly that time we had to get out early and couldn't take advantage of his forethought - maybe that's why we became aware of it) . The hotel is about 15 minutes walk from the main tourist sites, but that meant it was very quiet and actually it was good to be able to walk off the generous portions of Czech food. It isn't the most fashionable hotel, but it is spotlessly clean and warm and welcoming, and very good value besides - we would wholeheartedly recommend it.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, November 12, 2012
Dear cazkGloucestershire,

On the behalf of the hotel General team I would like to thank you for staying with us and for sharing your opinion on our hotel and its services.
Your personal opinion is very important to us as a source of further possible improvement and your welcoming words is the best reward for our efforts. We thank you for that and hope that you will visit us again on you next trip to Prague.

With warm regards from the hotel General team
Ringaile Radojevic
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Tbilisi, Georgia
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed November 6, 2012

We have decided to stay in this hotel after numerous reviews of hotels in Tripadvisor, and want to say THANKS to all of reviewers for recommending this hotel. We have stayed in this hotel, for a week vacation with my family.
Location- comfortable because is near to subway and tram station.
The hotel is small, clean, and a beautiful one. The rooms and all the hotel are decorated with a great taste, and the staff was one of the best staffs I have ever meat. Always smiling, assisting in any question arising, helping to plan for sightseeing....we had a feeling that we were in a family of friends, who take every possible effort to make my stay as pleasant as possible.
I will stay in this hotel definitely, if I am back to Prague again

Room Tip: We have booked 2 rooms and both of them were excellent, So I can say that all the rooms should be go...
See more room tips
  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, November 12, 2012
Dear ANNMoscow,

I would like to thank you for choosing hotel General for your stay and for your warm review on our services.
It is a great pleasure to know that we were able to meet all your expectations and that you have enjoyed your stay at the hotel General to the fullest.
We thank you for your kind words and hope to welcome you back at the General on your next trip to Prague.

Sincerely,

Ringaile Radojevic & hotel team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curitiba, PR
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2012

The hotel staff has an excellent service, especially the breakfast, despite the location of the hotel is near metro and tram station. The hotel is small and the staff strives to meet the maximum fine.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, November 12, 2012
Dear LEONARDO C,

On the behalf of the hotel General team I would like to thank you for choosing our hotel for your stay and for sharing your experience with the others.

Sincerely,

Ringaile Radojevic
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Veenendaal
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 4, 2012

We booked the hotel without checking, because it was part of a package deal. But we could not have chosen a better place to stay in Prague! The friendly staff at the desk or at the door, and off course the waiters with their gloves on. It gives you quite a special feeling. I will certainly recommend the hotel to friends and will stay here again when we make another visit to Prague!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, November 7, 2012
Dear Jan Pieter R,

On the behalf of the hotel General team I would like to thank you for staying with us and for sharing your impressions with the others.

Sincerely
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorset
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 2, 2012

We have just got back from 3 nights in Prague with 4 friends. We booked this hotel because of the Trip Advisor reviews. They were spot on. It was absolutely excellent. We had a room upgrade to a suite wIthout asking, which was splendid. Everything about the Hotel General was first rate. The staff were absolutely the best. We ate in on the first night and were not disappointed. On our last night we decided to have a 'weekly special' meal in the hotel restaurant; 4 courses and 5 star at a terrific price, served beautifully by Ibrahim and cooked by Gohar, two of the very attentive staff of the Hotel General.
I had wondered what made the Hotel General's guests write such effusive reviews but now find myself doing the same. From the beautiful, helpful receptionist to Khalid, the barman in our favourite cellar bar we cannot speak too highly any aspect of this hotel. Try it for yourselves. You won't be disappointed!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, November 7, 2012
Dear Ibesol,

On the behalf of all hotel General team I would like to thank you for your kind and warm review.
It gives us a great pleasure that we were able to meet your expectations and you have enjoyed your stay with us. Your warm and welcoming words are the best reward and encouragement for our team and we thank you for that.

With warm regards from Prague and looking forward to welcome you back at the Hotel General

Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 27, 2012

My husband and I visited prague in October 2012. We stayed at the Hotel General which we can highly recommend. The hotel is locate one block from the river and about a 10 to 15 minute walk to the old town and the castles. We were glad that we stayed here as the old town beautiful though it is, was very crowded and hotels there would be noisy. The Hotel General is across the river from the old town and a short walk away. Also, it gave us an opportunity to see a part of prague that we might not otherwise have seen.

Best of all, the rates were reasonable and the staff were friendly, helpful and responsive to all of our needs. we highly recommend this hotel and thank their staff for their help and attention.

Room Tip: We stayed on the top floor and it was very quiet.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RingaileR, Director of Sales at Hotel General, responded to this review, November 7, 2012
Dear Elise-Doug,

I would like to thank you for choosing hotel General for your stay and for sharing your impressions with the other travelers.
It gives us a great pleasure to know that we were able to meet your expectations and that you have enjoyed your stay with us.

With warm regards from Prague and hotel General
Ringaile Radojevic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel General

Address: Svornosti 1143 / 10 | Smichov, Prague 150 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Prague
#9 Luxury Hotel in Prague
#9 Romantic Hotel in Prague
#16 Business Hotel in Prague
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hotel General 5*
Number of rooms: 20
Official Description (provided by the hotel):
Exclusive and officially certified 5* hotel General is located in central location between Vltava river and Andel business area. This perfect location allows the guests reach all main tourist attractions within a short walk or by using city transport. Personal attention to guests, peaceful and unique atmosphere of the hotel, comfort and exceptional services were already highly acknowledged by hotels guests and by today Hotel General has become one of the top recommended hotels in Prague. ... more   less 
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Also Known As:
General Hotel Prague

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