I am not a fussy person however do expect certain etiquette to be followed. First we were greeted by a receptionist that looked like she needed sleep. We were not allowed to check in as we were too early which was understandable, however the receptionist simply said no no no we can't allow it. Afterwards another member of staff very kindly stated that there was someone already in the room and they were waiting to clean it out for us. If only the tired receptionist had stated that to us initially. We had specific dietary requirements which were not adhered to; these were reminded to the receptionist when we checked in (eventually) and in a previous email to a few days before travelling. We went for breakfast and the only food we could eat was beans and some flavored bread. We then went back and told the receptionist and she said well you have to speak to the chef. She was not at all bothered about our requirements. We spoke to the guy (who told us about our room) about our requirements and he said he would make sure there was adequate food for us. The following day we went for breakfast and within 5 minutes we had some nice tasty food as I would have initially expected. I did say to my husband that they prepared this rather fast. The following day we were checking out so when we went down for breakfast the lady bought our food to us within seconds. The food was not freshly prepared. Rather they put it in a plate, cooked it, then simply heated it and then served. We would rather fresh food than prompt food.
Overall, people were ok, no smiles, no general banter. Only one member of staff shone out and that was the guy that helped us.
I do understand and appreciate you only get what you pay for, however simple etiquette and manners should be in all.
- Official Description (provided by the hotel):
- These are the origins of Assenzio Hotel in Prague: the careful restoration of this XIX-century palace was carried out by expert architects who were able to retain the original outer structure realized according to Prague’s traditional architectural style.Some inner patterns – such as the travertine staircase, the stuccoes which embellish both the hall and the ground floor and the brick cellar – are the most representative landmarks of this outstanding combination of ancient and modern architectural elements.Utmost passion and professionalism contributed to turn this Neoclassical building into a wonderful four-star hotel. ... more less
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- Also Known As:
- Assenzio Hotel Prague