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“excellent serviced apartments” 5 of 5 stars
Review of Prague City Apartments Residence Karolina

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Prague City Apartments Residence Karolina
4.0 of 5 Hotel   |   Karoliny Svetle 4, Prague 11000, Czech Republic (Stare Mesto (Old Town))   |  
Hotel amenities
Ranked #12 of 663 Hotels in Prague
London, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“excellent serviced apartments”
5 of 5 stars Reviewed May 19, 2013

These apartments are the perfect base from which to explore Prague. It is within walking distance of all if not most tourist attractions within the centre, and the location of the apartments themselves is fab- quiet yet central, with excellent local amenities.

The staff at front desk were exceptionally helpful and very friendly, the fact that they are at hand 24-7 is also reassuring.

The building itself was beautiful- the staircase was stunning!

The apartment we had originally requested was unavailable due to unforeseen circumstances (the recent gas explosion nearby), so we were reassigned apartment 21. This was at the rear of the building and lovely and quiet. We slept with our windows open the whole time we were there and had no problems with noise.
In order to make up for this change in our original booking, a complimentary pick up from the airport was arranged.

I would definitely recommend this to anyone staying in Prague, and I would not hesistate to stay with them again when in Prague next.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PragueCityApartments, Manager at Prague City Apartments Residence Karolina, responded to this review, June 4, 2013
Hi Michelle C,

many thanks for the lovely review that you posted. We are really pleased that you had such a great stay and enjoyed everything Karolina has to offer. This residence is one of our most beautiful architecture-wise, I love the staircase too! Thank you also for your kind words about our team as great customer service is what we aim for.

We hope to see you back soon!
Best wishes,
Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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414 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
San Francisco, CA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 13, 2013

My husband and I just returned from eight nights at the Residence Karolina in Prague, and I cannot find enough great words for either this apartment or the company that manages it, Prague City Apartments. This was our first time in the Czech Republic, and our first time staying in an apartment. While the pictures looked gorgeous, I was apprehensive about what we would actually find. I needn’t have worried: The place looked exactly like the online photos.

We rented a one-bedroom, and in addition to a good-sized bedroom, we had a large double-vanity bathroom (more on that in a moment), an entry space with room to store luggage and hooks to hang damp jackets, and an open-concept living room (with comfy sectional sofa) / dining area / and full efficiency kitchen. The whole place had 12-foot ceilings, beautiful old double doors with brass handles, and original chevron-patterned hardwood floors. Everything was clean and well maintained, and it was furnished simply but tastefully in sleek, modern décor.

The bathroom included a single-unit clothes washer/dryer. (One caveat: While it does a good job, it takes forever. The wash cycle alone was more than two hours long, and it took another two hours to dry one small load. Plan accordingly!) We had requested a walk-in shower, but instead got a full bath with shower above (the usual European-style handheld affair with a glass door that covers just half of the bath). The bedroom had a King bed, very comfortable (if you like extremely firm beds, which we do), and a huge built-in closet with drawers on one side, lots of shelves, and a small wall safe. In fact, the whole apartment had loads of storage. The kitchen was much better stocked than we expected. In addition to pots & pans, dishes, flatware, knives, and glasses (including wine glasses), there was salt & pepper, some packets of coffee and tea and sugar, a roll of paper towels, a cloth dish towel, a full four-burner stove with oven, a microwave, toaster, coffeemaker, etc. etc. Oh, and a full fridge/freezer. Did I forget anything. Probably.

Please bear in mind, however, that as much as we loved Residence Karolina, it is not the Ritz-Carlton. Like much of Prague, there is no mistaking that you are in a formerly Communist central-European country, where things are often a bit rough around the edges. If you go knowing this in advance, you will have a better time, I believe.

The location was exceptional: quieter and much less touristy than Old Town yet close enough for a quick walk anywhere you might want to go. There were lots of good restaurants, cafes, bars, and shops just steps from our door.

Everyone at PCA was extremely friendly and professional—from the online-chat personnel who booked our apartment to the airport-transfer drivers to the office staff on site. I highly recommend staying here.

Room Tip: We had room 302, which was quiet and lovely but had zero view.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PragueCityApartments, Manager at Prague City Apartments Residence Karolina, responded to this review, June 4, 2013
Hi RamblinFool,

thank you very much for leaving us such a glowing and detailed review! We are all really pleased that you enjoyed your stay in Karolina so much and enjoyed everything this residence has to offer.

On behalf of the staff and management I would like to thank you for choosing PCA for your stay and we hope to see you back soon.

Best wishes,
Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 13, 2013

I was so impressed with the front desk staff at the residence Karolina apartments! Marcella and Daniella went above and beyond to help us out with every turn of our trip! They were so sweet and so helpful with everything from A to Z. All of the staff was EXCELLENT but those were the 2 that were EXCEPTIONAL!!!!!!! Awesome and so sweet!!!! The location of the apartments was PERFECT!!! They are close to transportation and close to Old Town and grocery stores , restaurants etc. We couldn't have asked for a better location! Our apartment was HUGE and nicely appointed. We had a FANTASTIC stay in Prague and I attribute a lot of that to Prague city apartments and their staff!! BRAVO!! We look forward to a return visit and we will stay at Resicence Karolina for sure!!! THANK YOU!!

Room Tip: Our apartment # 11 was in the back and it was HUGE!!!! We had friends up in #44 and this was an AMAZ...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PragueCityApartments, Manager at Prague City Apartments Residence Karolina, responded to this review, June 4, 2013
Hi Kathy G,

your review is so glowing, we had to wear sunglasses to read it! Thank you so much for such a positive review of our apartments. I am sure Daniela and Marcela will be overjoyed that you enjoyed your time with us, I will pass your thanks on to them! We are really glad that you have loved staying with us and we hope your travels bring you our way again soon.

Best Wishes,
Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
2 reviews
5 of 5 stars Reviewed May 9, 2013

Not only was the apartment well situated, quiet, modern and comfortable, the 24/7 staff were fantastic. Nothing was too much trouble from suggestions and directions to making show bookings, always with a welcome smile and great attitude. There are small mini marts around but also a Tesco nearby for self-catering. The building is very secure and we loved the chandeliers and natural light in the walk up and down to the third floor. (There is a lift also). It's an easy walk to the river or the Old Town Square. We weren't with our children on this trip but I wouldn't hesitate to have children. We loved our stay in Prague and a big factor was the choice of this apartment. I wholeheartedly recommend it to all, great value for money on top of all the other positives!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PragueCityApartments, Manager at Prague City Apartments Residence Karolina, responded to this review, June 4, 2013
Hi DanielleP73,

thank you so much for such a positive review of your stay with us! We are all really happy that you enjoyed your stay with us and we hope to see you back soon again.

Best wishes,
Anna
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Prague
2 reviews
5 of 5 stars Reviewed May 3, 2013

The place you choose to stay at can very much influence your general opinion about the city you are visiting. Must say that residence Karolina was a perfect choice. The apartment is very spacious, nicely furnished and equipped with all the necessary things. The staff is amazingly friendly and helpful. Call day or night they are always ready to help.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PragueCityApartments, Manager at Prague City Apartments Residence Karolina, responded to this review, June 4, 2013
Hello Eva T,

thank you for your lovely review and kind words about our team! We are really glad that you loved your stay with us and enjoyed everything the apartment has to offer.

We hope to see you back soon.

Best wishes,
Anna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
125 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed April 21, 2013

We stayed in the karolina executive apartments and it was the most modern, well lit with natural light, clean, comfortable and quiet apartment we have ever come across in Prague at a price which gives many 4-5 star hotels run for their money. The staff is extremely warm, friendly, welcoming, helpful and English speaking. Kitchen is well equipped, bed is clean with comfortable mattress and duvet. Air conditioning & heating is self controlled, if you find apartment too cold or too hot. They arranged many services for us on a very short notice for example: Babysitter for our son, ironing of clothes, scanning documents etc. It is truly a family environment with lot of privacy being offered. The Location is very central with just 5 minutes walk from old town square. The apartments are ideal for families and I don’t think anyone can offer better than this, not even a 5 star property. A Highly recommended place in Prague which would make entire stay memorable.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PragueCityApartments, Manager at Prague City Apartments Residence Karolina, responded to this review, June 4, 2013
Hi Alexmeccti,

thank you so much for taking the time to write a review of your stay with us and such a lovely one at that. I am really glad that you enjoyed your stay in Karolina and found the atmosphere so good as creating a family home-like environment is what we aim for.

Thank you for choosing PCA for your stay and we hope to see you back soon!
Best wishes,
Anna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 2, 2013

Superb customer service provided by Prague City Apartments every step of the way wasn't only met but possibly even surpassed by the quality of accommodation itself. The apartment we stayed in (Karolina 31, a two-bedroom apartment) was in perfect condition, tastefully decorated, very bright and spacious. The proximity of Residence Karolina to all the downtown city action and Mala Strana with its lovely restaurants and hills on the other side of the river provided us with a perfect home base for our stay in Prague. Highly recommended!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PragueCityApartments, Manager at Prague City Apartments Residence Karolina, responded to this review, June 4, 2013
Hi avramgoldmann,

thank you very much for your lovely review. We are pleased to hear that our service and residence Karolina exceeded your expectations.

We hope your travels will bring you back to Prague soon!

Best Wishes,
Anna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Prague City Apartments Residence Karolina

Address: Karoliny Svetle 4, Prague 11000, Czech Republic
Location: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town)
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Airport Transportation
Hotel Style:
#11 Luxury Hotel in Prague
#16 Romantic Hotel in Prague
#18 Family Hotel in Prague
#59 Business Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Prague City Apartments Residence Karolina 4*
Number of rooms: 20
Official Description (provided by the hotel):
The location of Residence Karolina is outstanding, next to Charles Bridge and the top apartments offer view to Prague Castle. Residence Karolina offers 20 serviced apartments in total and all of them are really XXL size. The guests can choose from one or two bedroom apartments situated on 5 floors, modern and spacious lift is operating in the premises. One bedroom apartments are suitable either for 2 (executive version) or for a party of 4 with extra sleeping facilities in additional room. Each of two bedroom apartments has two en-suite bathrooms to provide enough piece and privacy for 4 staying guests. Additionally to that you can temporarily accommodate another 2 friends by using a large comfortable sofa located in the roomy living rooms. Residence Karolina is famous for its space and comfort. ... more   less 
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Also Known As:
Residence Karolina Prague Hotel Prague

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