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“Excellent Service Team” 5 of 5 stars
Review of Hotel Residence Agnes

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Hotel Residence Agnes
4.0 of 5 Hotel   |   Hastalska 19, Prague 110 00, Czech Republic (Stare Mesto (Old Town))   |  
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Hotel website
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Hotel amenities
Special Offer
Complimentary pick up
Ranked #1 of 662 Hotels in Prague
Manila, Philippines
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent Service Team”
5 of 5 stars Reviewed June 6, 2014

Frank and his team of about 10 people gave us a magnificent service experience. Frank who happens to own this boutique hotel drives my family to the restaurants we wish to visit, or to sights we need to be at. No need for taxis, the owner doubles up as your chauffer. And he delivers this kind of service with so much sincerity and a gracious smile.

During the breakfast, the front office and sales team helps cleaning up your tables and dishes. They exhibit great teamwork, everyone seems to be very well motivated to deliver exceptional service to their guests.

Theres always a free drink when you want one. And a helping hand offered for every possible need.

The teamwork is a very good model for those who want to venture into this type of hotel business.

Unforgettable experience.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,658 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 5, 2014

This was our first visit to Prague and we stayed at the Agnes Residence for five nights. Not only did we get a free transfer from the Airport to the hotel but also transport was provided anywhere we were visiting during our stay, be it Prague Castle, to the concert hall or a restaurant. This hotel offers a superior customer service and the 'team' made sure that all our needs were taken care of. Drinks were available on the house at all times and staff were always on hand to discuss the best place to eat, providing menus as well! and sightseeing tips. Our deepest gratitude to Frank for his genuine kindness and the meal out at Kampa Park (see separate review) and to Lynda for looking after us throughout our stay,

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2014

We have literally just left the hotel and can not agree more with all of the other glowing reviews. Frank and his whole team take customer service to a whole new level, they are always checking you are ok, if you need any assistance or advice and if not there is always the offer of a drink on the house! A great place to stay, the rooms are actually much nicer than they appear in the photo's - for some reason they do not show the furnishings off to their best advantage, super clean, very comfy beds & pillows, and a great location. Just across the road is a bar called Lokal, which is a traditional beer house which is well worth a visit, efficient (& some friendly!!!) staff, great beer & traditional bar food. The only thing that I would like to see differently at Residence Agnes would be separate soap, shampoo & body wash rather than 1 combined product, however this is such a minor point and in no way distracted from our stay - just take your own shampoo!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
67 reviews 67 reviews
6 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 4, 2014 via mobile

We visit Prague each year and usually stay at the Four Seasons. We decided to try something new this year and chose the Hotel Residence Agnes. If you elect to stay there and I would highly recommend it be careful you actually make the reservation at the right hotel by comparing the address (19 Hastalska) as there is a place around the corner that some people go to not realizing it is the wrong hotel. The rooms are nice and more than adequate. The service is extraordinary and many five star hotels could learn from the owner and team. They will arrange a complimentary airport shuttle for you on arrival. Each day they have a little afternoon wine get together where you can meet other guests at the hotel. The location is exactly where you want to be in Prague.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh NC
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 3, 2014

We stayed there a couple of weeks ago and they take service to another level. Frank and his team were there to help in any way they could. Need a ride to Castle Hill, no problem, heres a free ride. Need a ride to the train station, no problem, and they don't just drop you off but they park, help you with your luggage and than take you inside to help you find your train! They even did our laundry for free. Every night they have a little happy hour in the lounge. At both breakfast and happy hour they would check in and see if you need a ride, restaurant recommendations and reservations, advice on what to see and what to do. Simply amazing level of service.

The hotel itself had a great breakfast and our room was very nice as well.

You can't go wrong here!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 1, 2014

You don't know a thing about good service until you have stayed here! From the free pick up at the airport, helpful staff that always took their time to show us different locations on the map, to complementary drinks when we returned after a day of sightseeing. Frank, the owner, and his team can teach other hotels a thing or two about exceptional service. A special thanks to Linda for making our mini honeymoon extra romantic. We will definetly be back, and this is the only place we would stay in Prague.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 1, 2014

After leaving our UniWorld river cruise in Nuremberg we went into a little cultural shock as we thought we'd left the pampering and best customer service behind! Then we entered Hotel Agnes. From the moment you arrive, courtesy of a complimentary pick up, you are warmly greeted and made to feel very special by the hotel owner and staff, you feel like royalty. We were offered breakfast although we had already had that at our previous hotel in Prague, so we sat down with pastries and coffee while we filled out our reservation forms. From then on the staff were extremely helpful with suggestions about what to see and do in Prague. We even had complimentary rides arranged by Frank the owner. They made dinner reservations for us where we could experience the best Czech food! We had a welcome bottle of wine, flowers, and chocolates in our rooms and the best part was the welcome back "home" with complimentary wine, beer and snacks in the interior courtyard. I have never had this kind of experience in any hotel. We had lovely rooms, spacious and very well decorated, on the third floor, and they honored our request to be next door to our traveling companions. That rarely happens!
As we stayed three nights, we were chauffeured to the airport, complimentary!
Radke, Magdelena and Martin, (who printed out our boarding passes for us), you are the best! Frank, thank you for such hospitality! You made our stay in Prague an excellent experience!

Room Tip: Ladies be sure to bring your own body lotion. There is a combination shower gel/shampoo in the showe...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Residence Agnes

Address: Hastalska 19, Prague 110 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Prague
#1 Family Hotel in Prague
#1 Luxury Hotel in Prague
#2 Business Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Residence Agnes 4*
Number of rooms: 22
Official Description (provided by the hotel):
Residence Agnes**** is located in the heart of charming Old Town, just a few steps from Old Town Square, Charles Bridge and the Jewish Quarter of Josefov containing preserved synagogues that attract tourists from around the world; it is also close to the attractive Palladium shopping centre. Due to its location, the residence is the ideal base for your visit to Prague – whether for a shopping spree, or to visit cultural and historical sites. The historical Residence Agnes building is located in one of the oldest parts of Old Prague which is listed by UNESCO. The first mention of the building dates back to 1369, when it was bought by Matyas for “two three-scores of groschens”. Residence Agnes underwent extensive reconstruction in January and February 2012, when the building was transformed into a four-star air-conditioned hotel offering an excellent service and pleasant atmosphere. ... more   less 
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Also Known As:
Residence Agnes Prague
Residence Agnes Hotel

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