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“Believe all the reviews !” 5 of 5 stars
Review of Hotel Residence Agnes

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Hotel Residence Agnes
4.0 of 5 Hotel   |   Hastalska 19 | Prague 1, Prague 110 00, Czech Republic (Praha 1)   |  
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Ranked #1 of 668 hotels in Prague
Crawley, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Believe all the reviews !”
5 of 5 stars Reviewed January 30, 2014

First time I've ever rated a hotel 5 stars !.. Booked on the reviews from trip advisor... I can usually find something to complain or moan about but this hotel didn't allow me that pleasure !!. From the moment we checked in to the moment we checked out (2 night stay) the staff couldn't have been more attentive, helpful and welcoming. Hotel in a very central, yet quiet location. Rooms immaculately clean and furnished to a high standard. Only slight gripe was no bath but the shower felt like a power shower so it was fine. More English channels on the tv would have been welcomed too. Breakfast very nice and presented to a high standard. Very fast and free wifi in our room too. All in all I have no hesitation in recommending this hotel to anyone visiting Prague . Thank you to the staff

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 29, 2014

My first thought when I think of our stay at Residence Agnes is the exceptional service provided by the staff and the pride they take in providing this service.

Everyone we have dealt with before and during our stay at Residence Agnes have simply been fabulous in the level of service provided. Starting with Linda who rang me in Australia to ensure that my reservation at the hotel is everything that I needed to Barbara, Natalie and Bishi who ensured that we had everything that we needed during our stay. And Frank, the manager who offered to take us on a short tour of the city when he drove us up to the old castle on the top of the hill.. many thanks Frank that was one of the best mini tours we have ever been on. And this is not all, when we asked for the direction to get out of the city (we drove), we send a staff to guide us all the way to the correct Autobann,,, what more can anyone ask?

We will certainly stay at Residence Agnes again when we visit Prague again, Good facilities make a holiday grate but it is always the people who makes it unforgettable.

The hotel is small and cosy and everything we get in from trapping around (in the cold) the city, it felt like we were going home.The room was spacious enough for the 3 of us and the beds are heavenly! It is located in the old town area and is easy to get to most of the attractions.

Congratulations to the staff of Residence Agnes. You have done a great job.
Many thanks!

May

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, January 29, 2014
Dear Starrynight88,


first of all I would like to thank you very much for taking your time to post such a kind review about our hotel Residence Agnes and thank you also for your recommendation.We are glad,that you felt so comfortable and satisfied with us.It was our goal:)
Whenever you come back to Prague, you are cordially invited for a breakfast in Agnes:)

Have a nice day and best regards to sunny Sydney.N+M+R+Z+M+F+L.
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed January 28, 2014

Our stay at the Hotel Residence Agnes was perfect – one of the best stays we have had anywhere in the world. Our room was large and nice (good TV too), the complimentary breakfast offered the best of Continental and American breakfasts with pleasant places to sit, and the owner and employees are fantastic at customer service. A couple quick stories on that last point - Despite the fact the hotel was moderately busy, every morning the owner offered to take us anywhere in the city by car, for free, to help us see the sights. When we turned him down (not wanting to impose) we saw him make the same offer to other guests. The morning we left by train to Vienna, I wanted to buy some Dramamine or equivalent. He walked me to the nearby pharmacy and, when they were out, drove me to a nearby hospital and bought the medicine himself! Refused to be paid back. Then he and an employee loaded his car with our luggage, drove us to the train station, carried our luggage through the station to exactly where we had to go, and refused to be tipped. Oh, and a chocolate on the pillow? Forget about it – they gave us an entire box! The nicest people to be found anywhere. Great location too.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, January 29, 2014
Dear Peter,

we are grateful for your time to share your experience at Residence Agnes . I am really happy reading that you have enjoyed your stay and appreciated the hospitality and personalized service of my team. Thank you very much and I am looking forward welcoming you back sometimes in the future.

Greetings from Prague.Frank,Linda,Natalie,Zbyšek,Magda,Radka and Martin.
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Novara, Italy
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 28, 2014

We stayed for 2 nights from the 24th of January 2014, my wife and myself.
Excellent, the best place to be when out of your home.
Small hotel and so nice and comfortable; very closed to the pedestrian area.
A lot of complementary things: guide, tour, wine and waters...
Excellent breakfast and care to every single details.
We will come for sure every time we'll go to Prague.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, January 29, 2014
Dear Maddy 1966,


Thank you for taking the time to post your amazing review! So nice to read, that you enjoyed our service and your overall experience was memorable that much. Our hotel location is really perfect and it helps us to provide the best possible service.
I am glad that you enjoyed our breakfast and our amazing city Prague:)


Best regards from all of us, Natalie.Linda,Radka,Magda,Zbyšek,Martin and Frank as well:)
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Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 28, 2014

came home yesterday from staying 5 nights at this hotel. the service from start to finish was the best I have ever experienced. the staff are all so attentive, lovely and helpful. martin was the first person we met as we arrived late on first night, such a good first impression he gave, a lovely person and so helpful. linda who we met the following morning was also very helpful and lovely, we just cannot fault anyone or anything. frank the owner really goes out of his way to make sure that everyone is looked after and enjoys their stay, even giving up his time to give guests complimentary lifts to local tourist attractions. we walked out of the hotel one morning to walk up to the "Eiffel" tower attraction, frank was sat outside in his car and told us to jump in and he would take us up there, which he did, even though he was probably just about to go somewhere else. There are lots of other complimentary things for each guest, too many to mention, but even without all the complimentary items, I would still be giving this hotel and staff 5 stars, as the hotel itself is lovely, very clean and in a great location, and the service exceptional. definitely would recommend to anyone and we will be going back.

Room Tip: we stayed in 202 on second floor, which overlooked the street, but was very quiet.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, January 29, 2014
Dear Sandra h,


it was a big pleasure for us to have such a lovely guests
in our hotel:)
Thank you so much for your review here on TripAdvisor! We are really happy to read that you had wonderful time while staying with us in Prague . We believe that service makes all the difference and it is truly great to read such a positive feedback on our small hotel and service.We try to do for our guests the best and we hope,that the guests,and you too,will remember us for a long time :)

We will be more than happy to see you soon in our hotel again:)


Yours sincerely,Natalie and co.
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Darwin Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 27, 2014

We stayed at Residence Agnes from the 16th December for 4 nights and it was a wonderful experience. Frank, Magdalena and all the staff are the most delightful people you could ever meet and they attend to your every need. One evening my husband requested a light beer and the hotel had run out so Frank run to the "Locale" bar and got him a beer complete with beer mat. We had driven to Prague so were a little uncertain on how to get back onto the motorway (when sadly leaving) to German - Frank kindly drove with us so we could follow him. The hotel, staff, cleanliness, recommendations are second to none. We are already looking forward to going back.

Room Tip: I am sure all rooms are gorgeous - ours was perfect!
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, January 29, 2014
Dear Chambers63,

we much appreciate your nice comment and we are glad that you share experience of your stay in Prague with other travelers.
I hope you had a pleasant flight and now are relaxing in your bed :)
I'm sure you'd walked a lot of kilometers during your stay in Prague.

Hopefuly see you soon:):)

Best Regards to Darwin in Australia.


Natalie,Frank,Bára,Linda,Zbyšek,Radka,Magda.
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Windhoek, Namibia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 26, 2014 via mobile

If this place could earn 10*, I would definitely give it 10 stars. Excellent and incredible good value for money. Personal service from Frank and Victoria make it feel like 'home from home'!! Comfortable spacious rooms and advice re. Places to see - what a jewel!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceAgnes, Manager at Hotel Residence Agnes, responded to this review, January 29, 2014
Dear Rvdcolf,

Thank you for taking the time to post your review! So nice to read, that you enjoyed our service and your overall experience was memorable that much.

We are excited about 5,maximum points you gave us:)
From Namibia it is realy long way,but if you decide sometimes in a future to come to Prague,we are still here for you.

Have a nice time and thank you again.Natalie,Frank,Bishi,Magda,Martin,Linda.
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Additional Information about Hotel Residence Agnes

Address: Hastalska 19 | Prague 1, Prague 110 00, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Prague > Praha 1
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Prague
#1 Romantic Hotel in Prague
#1 Family Hotel in Prague
#1 Business Hotel in Prague
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Residence Agnes 4*
Official Description (provided by the hotel):
Residence Agnes**** is located in the heart of charming Old Town, just a few steps from Old Town Square, Charles Bridge and the Jewish Quarter of Josefov containing preserved synagogues that attract tourists from around the world; it is also close to the attractive Palladium shopping centre. Due to its location, the residence is the ideal base for your visit to Prague – whether for a shopping spree, or to visit cultural and historical sites. The historical Residence Agnes building is located in one of the oldest parts of Old Prague which is listed by UNESCO. The first mention of the building dates back to 1369, when it was bought by Matyas for “two three-scores of groschens”. Residence Agnes underwent extensive reconstruction in January and February 2012, when the building was transformed into a four-star air-conditioned hotel offering an excellent service and pleasant atmosphere. ... more   less 
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Also Known As:
Residence Agnes Prague
Residence Agnes Hotel

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